Laurel BMW of Westmont

This was my first time at Laurel and I had a very good experience. The sales process went went and they set me up with the BMW Performance Delivery Experience in South Carolina. That was a blast and I h experience. The sales process went went and they set me up with the BMW Performance Delivery Experience in South Carolina. That was a blast and I highly recommend it to everyone! I had bought a BMW from Mike Alder at another dealership and he is now the manager at Laurel. My experiences with him, then and now, were both very positive. He is good guy and doesn't treat you like a number. My salesperson as Kathy Kellogg and she was very responsive to any request I had and continues to do so even after the sale and pickup of my car. Chris Abernathy is the finance guy and he didn't pressure me into any "extras" that dealers like to push at this part of the sales process. I did take advantage of a few but it was my choice and he only gave a perspective on why you may or may not want to buy an add-on. I put some performance parts on my car and Kevin Hale in the parts dept is the guy to see. He is very knowledgeable and helpul. I would definitely buy from him again if I choose to beef up the car any more! More

I was very impressed with Lilly's professionalism and her understanding of the features of the vehicle. She showed a keen interest in explaining in detail all the features - I found her very engaging and fri understanding of the features of the vehicle. She showed a keen interest in explaining in detail all the features - I found her very engaging and friendly..... More

We have only bought Lexus (x4) in the last few years.at the advice of my son we wanted to look at BMW cars. Chelsea was very courteous,helpful,patient and knowledgeable . She gave detailed information abou the advice of my son we wanted to look at BMW cars. Chelsea was very courteous,helpful,patient and knowledgeable . She gave detailed information about different models,options and the cost. My wife liked the 535xi ,Imperial Blue with the black/white interior. More

I've bought 12 cars. This was by far my best experience of them all! I went in because I was in a bad car accident that totaled my car. All 3 gentlemen were kind, patient, thorough, and I will never go a of them all! I went in because I was in a bad car accident that totaled my car. All 3 gentlemen were kind, patient, thorough, and I will never go anywhere else. My husband can't wait for his turn "in the chair!" More

I've purchased several vehicles from this dealership after switching from another BMW dealership much closer to my home. The sales and financial team as well as the service department provide a top-n after switching from another BMW dealership much closer to my home. The sales and financial team as well as the service department provide a top-notch, detail oriented and thorough experience not seen elsewhere. All concerns are addressed and there is terrific follow through and follow-up. Highly recommended. More

I was extremely pleased with the experience at Laurel BMW of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payme of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payment and financing options. I will definitely recommend this dealership to my colleagues and friends. More

Normally I find buying a car to be a distasteful experience. Never knowing if I have received a fair purchase price and feeling pressured by slick salepeople,it has become a task I dread! This is no experience. Never knowing if I have received a fair purchase price and feeling pressured by slick salepeople,it has become a task I dread! This is not the case at Laurel BMW Westmont. Michael was pleasant and helpful WITHOUT the slightest hint of pressure. All prices were clearly negotiated. Renata, in financing, was equally pleasant and made the entire documentation process as clear and as smooth as possible. I must also mention CJ who was my first contact at Laurel. She know I was not ready to buy the first time I visited the showroom floor but continued to be in touch with me from time to time without being overly agressive. My thanks to her as she was my 'first impression' of Laurel. Needless to say, I came back. More

Right from the first day I stepped into Laurel BMW at Westmont, I was treated with the optimum level of professionalism. The sales agent (Lilly) I spoke with took the time to explain purchase options in Westmont, I was treated with the optimum level of professionalism. The sales agent (Lilly) I spoke with took the time to explain purchase options in detail and made sure that I BMW was built as I intended it using BMW's build your own. I was referred to Laurel BMW by a coworker and would certainly refer them to others in my network. More

I brought my '08 X5 4.8 in because the tailgate would not open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about the status of my car. The day after that, I tried calling the service department and just kept getting transferred to other people or to voicemail. Everyone I talked to was rude and unwilling to help. I wasn't demanding my car or anything, I just wanted an update as to when it would be ready. Finally I said I wanted to speak with the service manager. Naturally, they transferred me to his voicemail. His message said that he was out of town for the weekend. Don't you think employees of this place should no whether or not the service MANAGER is even working that day. Four or five days later my car was finally ready. I had to call BMW, they did not call me. When I picked up the car the tailgate STILL did not open! I took the car across the street to the Porsche dealership and traded it for a 2011 Cayenne S. To spend 90k on a car and be treated the way I was is reprehensible. I will NEVER buy a car from any Laurel dealership again. More

i went to the dealership for an oil change and asked them to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will show up in their routine checks.after waiting for over two hours i stood up to stretch my legs and noticed my car was parked outside.i walked to the desk to find out what was going on and the lady said "oh i have your paperwork right here, i will get you checked out". she didnt even apologise.well come to find out they charged me an additional $65 for diagnosing the problem which no one informed me of before hand. to make matters worse they did not give me a report of any diagnosis that was done on my car. when i asked the lady at the desk she told me she would have my advisor call me back and since i was tired from waiting i agreed. it has been a week since and no one has called with any information.THANKS A LOT LAUREL BMW OF WESTMONT!!!!!!!!!!! More