Laurel BMW of Westmont

From the moment we entered the dealership, we had a feeling of being welcomed and not just as potential customers, but as guests. The entire staff, and in particular Lilly Kilarski, went out of their feeling of being welcomed and not just as potential customers, but as guests. The entire staff, and in particular Lilly Kilarski, went out of their way to insure that we had all our questions answered and more. The little so far in dealings with the Service Department have been very productive. From the women at the service desk to the servicemen and in fact any staffer walking by, everyone is friendly and welcoming. This is the second vehicle I have had the pleasure of purchasing from Laurel and I wouldn't dream of dealing with anyone else. Dee Somora More

Vesna greeted us upon arrival to the dealership and was warm and friendly. Vesna was attentive and took the time necessary to locate a 2013 X3 according to my specifications. Vesna was great at communica warm and friendly. Vesna was attentive and took the time necessary to locate a 2013 X3 according to my specifications. Vesna was great at communicating with me throughout the entire process and was a pleasure to work with. Mike was a referral through a mutual friend and his top priority was making sure that I had a good experience with Laurel BMW. Mike was very friendly and professional during the process. Overall I felt very comfortable with the process of purchasing a new car as well as trading in my old X3. I was offered a fair trade for my vehicle. I would recommend Laurel BMW to anyone looking to purchase a new/used BMW. More

I bought a Certified Pre-Owned BMW 528xi from Laurel BMW of Westmont. Camille "CJ" Levi made my buying experience a pleasure, she had all kinds of interesting information about the BMW, and was also partly of Westmont. Camille "CJ" Levi made my buying experience a pleasure, she had all kinds of interesting information about the BMW, and was also partly responsible for hooking me up onto the BMW, as I was initially planning to go with a Audi A6. The price I got for the BMW, was really good and I was happy with the financing I got from BMW. Overall I am a very satisfied BMW owner now, thanks to Laurel and CJ. More

The worst dealership I have ever dealt with, Rude, arrogant, and sell cars with undisclosed damage on ebay all the time. Please Beware if these guys, if you need a car, so many better honest dealers arrogant, and sell cars with undisclosed damage on ebay all the time. Please Beware if these guys, if you need a car, so many better honest dealers out there. More

I recently renewed my relationship with BMW automobiles after a multi-year hiatus and could not be happier with my choice of Laurel BMW in Westmont. In particular, my salesperson, Jeff Abbas, aided by the after a multi-year hiatus and could not be happier with my choice of Laurel BMW in Westmont. In particular, my salesperson, Jeff Abbas, aided by the Sales Manager, Rich Stoll, have taken spectacular care of my BMW purchasing choices. A wonderful selection, no pressure, bending over backwards to tailor a deal to my financial criteria. Man, it does feel good to be back in a BMW saddle. Can't speak highly enough to the customer dedication of Jeff Abbas and the entire Laurel BMW team. More

On Saturday May 26th I purchased a used 2008 Audi A6 from Tony Alanso, he was very straight forward and was able to get us exactly the downpayment and monthly payment we were looking for with a great APR for Tony Alanso, he was very straight forward and was able to get us exactly the downpayment and monthly payment we were looking for with a great APR for the loan. We drove from Wisconsin to find the exact model and options we were looking for, after the 4 hour ride home (it was getting dark) our Xenon's turned on and we discovered one of the bulbs were either burnt out or in some way defective. I called him immediately after discovering this and he told us to take it to a mechanic following the memorial day weekend and have it looked at and to call him back to see if the used car manager would be able to help us out with the problem. I will be highly disappointed and sincerely hope that Laurel BMW of Westmont will take responsibility and cover the cost for whatever charge is incurred, because I am extremely doubtful the Xenon would have somehow malfunctioned after we drove it off the lot because they were never used. After I speak with Tony again on Tuesday I will write back and update how Laurel BMW of Westmont handled this situation and also update the rating to 5/5 if they handle the situation in an ethical manner. More

Overall attentiveness of the entire staff. Starting with wanting to buy/Lease a 5 series and them making sure i drove EVERY MODEL to make sure i was getting what i wanted. Than came the choice of inventory wanting to buy/Lease a 5 series and them making sure i drove EVERY MODEL to make sure i was getting what i wanted. Than came the choice of inventory with such a large number to choose from. Will salesman was AWESOME!Very knowledgable and will to answer ALL my questions. Everyone from General Mangaer (Patrick) and Rich (Senior Sales Manager) down were a pleassure to deal with! More

The sevice department got my attention with there open and honest help. The sevice department directed me to the sales where i received detailed attention, that made for an outstanding experance. Buying and honest help. The sevice department directed me to the sales where i received detailed attention, that made for an outstanding experance. Buying from this dealer was the smoothest vehical purchase experance ever. Bravo to Vesna Vidojevic and Team Laurel BMW. Thank you Darrell Nelson More

DO NOT GO HERE FOR SERVICE! Brought my 03 3.0i X5 in for an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded to type up my service contract. I advised Mr. Powalski that during cold starts I hear a definite low whine coming from under the hood and when I turn the steering wheel. I asked if they could take a look at the power steering system and see if it was just a matter of topping off the power steering fluid reservoir and if it was just that that they would not charge me for this service. Mr. Powalski stated to me that I would not be charged for them checking the power steering system and to top off my power steering fluid. On my service contract receipt, there is a clear charge for labor of $65.00 for them checking the power steering system. Mr. Powalski also stated to me that I could either just have a standard oil change done or I could do a complete oil maintenance service, which I opted for. We confirmed what services were to be performed for the complete oil maintenance service which is supposed to include: Synthetic Oil service, Oil filter replacement, Cabin Micro-Filter Replacement, & New Wiper Blade Replacement. I asked Mr. Powalski about how long this type of service would take. He candidly said to me up to an hour and 45 minutes at the very most. Mind you, I came in at 12:56pm and after going through the whole process of putting together my service order, it was already 1:30pm. I contacted my office to let them know I would be late returning from lunch because of this service would most likely take longer than expected. So I waited in the "waiting area" patiently and happily for my vehicle to be processed, worked on, completed, and returned to me. After the clock turned 2:15pm I realized that this service was going to take even longer than I expected. At around 2:30pm Mr. Powalski returned and started taking me through a long list of their "recommended services," all of which I declined, because I ONLY WANTED THE STANDARD OIL MAINTENANCE SERVICE." Mr. Powalski, stated at that point that he would go ahead and get my car ready to go in just a few minutes. It was now 2:45pm and my car was still nowhere yet to be seen. I asked the service counter ladies if they could get me an E.T.A. on my car. By the way, and just a heads up, I found it quite rude that they refer to their patiently waiting customers, "waitiers," as in "this guy has been waiting for his car." At about 2:50pm Mr. Powalski shows up again and sheepishly looks at me and says that my car and paperwork will be ready in 5-10 minutes and he promptly leaves, without so much as an apology for the long delay in service. On top of how long and how rude everyone was being, I still was asked to pay the $358.01 charge for this service. I was then asked to wait in the vehicle delivery area for my car as it was now being washed. at 3:15pm I finally got my car back and was able to drive away from this terrible place. I will never EVER go back here for service. Mr. Powalski obviously did not have any idea of how long a standard Oil Maintenance Service would take. He obviously was only trying to get me to pay for their overly expensive "recommended services" and even though he told me that I wouldn't be charged for them inspecting my car's power steering system, they still charged me a labor fee of $65. They also did not provide new wiper inserts for my vehicle, (my winter ones that I purchased from Autozone are still on the car). On top of all this, Mr. Powalski, did not even leave with me, a copy of their recommended services ( a dealer receipt with your dealer coding is not sufficient enough for me to be able to determine what services I really do need), and at the height of rudeness, I did not get an apology from Mr. Powalski for the impingement on my time. DO NOT GO HERE FOR SERVICE! More

Once you actually get your car to a service manager this dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indef dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indefinitely hold or hung up on...again and again. It is like they intentionally want you to go away. The attitude is you are bothering me. As opposed to charging my credit card correctly for $469 they charged me $4967. Once I realized the mistake I called and....you guessed it....first call they hung up on me....second call indefinite hold. Third call, spoke with the cashier, she was too busy to talk to me but promised to call back. No call back. So I called over an hour later and she responded "I guess you just have to bring your paperwork back in". This is not one incident but I have had several that are similar. Service your BMW elsewhere. More