Laurel BMW of Westmont

Overall attentiveness of the entire staff. Starting with wanting to buy/Lease a 5 series and them making sure i drove EVERY MODEL to make sure i was getting what i wanted. Than came the choice of inventory wanting to buy/Lease a 5 series and them making sure i drove EVERY MODEL to make sure i was getting what i wanted. Than came the choice of inventory with such a large number to choose from. Will salesman was AWESOME!Very knowledgable and will to answer ALL my questions. Everyone from General Mangaer (Patrick) and Rich (Senior Sales Manager) down were a pleassure to deal with! More

The sevice department got my attention with there open and honest help. The sevice department directed me to the sales where i received detailed attention, that made for an outstanding experance. Buying and honest help. The sevice department directed me to the sales where i received detailed attention, that made for an outstanding experance. Buying from this dealer was the smoothest vehical purchase experance ever. Bravo to Vesna Vidojevic and Team Laurel BMW. Thank you Darrell Nelson More

DO NOT GO HERE FOR SERVICE! Brought my 03 3.0i X5 in for an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded an Oil Service today 3/8/12 @ 12:56pm. The Service agent, Mike Powalski, was nice enough to converse with me about the service I needed and proceeded to type up my service contract. I advised Mr. Powalski that during cold starts I hear a definite low whine coming from under the hood and when I turn the steering wheel. I asked if they could take a look at the power steering system and see if it was just a matter of topping off the power steering fluid reservoir and if it was just that that they would not charge me for this service. Mr. Powalski stated to me that I would not be charged for them checking the power steering system and to top off my power steering fluid. On my service contract receipt, there is a clear charge for labor of $65.00 for them checking the power steering system. Mr. Powalski also stated to me that I could either just have a standard oil change done or I could do a complete oil maintenance service, which I opted for. We confirmed what services were to be performed for the complete oil maintenance service which is supposed to include: Synthetic Oil service, Oil filter replacement, Cabin Micro-Filter Replacement, & New Wiper Blade Replacement. I asked Mr. Powalski about how long this type of service would take. He candidly said to me up to an hour and 45 minutes at the very most. Mind you, I came in at 12:56pm and after going through the whole process of putting together my service order, it was already 1:30pm. I contacted my office to let them know I would be late returning from lunch because of this service would most likely take longer than expected. So I waited in the "waiting area" patiently and happily for my vehicle to be processed, worked on, completed, and returned to me. After the clock turned 2:15pm I realized that this service was going to take even longer than I expected. At around 2:30pm Mr. Powalski returned and started taking me through a long list of their "recommended services," all of which I declined, because I ONLY WANTED THE STANDARD OIL MAINTENANCE SERVICE." Mr. Powalski, stated at that point that he would go ahead and get my car ready to go in just a few minutes. It was now 2:45pm and my car was still nowhere yet to be seen. I asked the service counter ladies if they could get me an E.T.A. on my car. By the way, and just a heads up, I found it quite rude that they refer to their patiently waiting customers, "waitiers," as in "this guy has been waiting for his car." At about 2:50pm Mr. Powalski shows up again and sheepishly looks at me and says that my car and paperwork will be ready in 5-10 minutes and he promptly leaves, without so much as an apology for the long delay in service. On top of how long and how rude everyone was being, I still was asked to pay the $358.01 charge for this service. I was then asked to wait in the vehicle delivery area for my car as it was now being washed. at 3:15pm I finally got my car back and was able to drive away from this terrible place. I will never EVER go back here for service. Mr. Powalski obviously did not have any idea of how long a standard Oil Maintenance Service would take. He obviously was only trying to get me to pay for their overly expensive "recommended services" and even though he told me that I wouldn't be charged for them inspecting my car's power steering system, they still charged me a labor fee of $65. They also did not provide new wiper inserts for my vehicle, (my winter ones that I purchased from Autozone are still on the car). On top of all this, Mr. Powalski, did not even leave with me, a copy of their recommended services ( a dealer receipt with your dealer coding is not sufficient enough for me to be able to determine what services I really do need), and at the height of rudeness, I did not get an apology from Mr. Powalski for the impingement on my time. DO NOT GO HERE FOR SERVICE! More

Once you actually get your car to a service manager this dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indef dealership does a great job. However virtually everyone who is a cashier or answers the phone is rude and incompetent. Get ready to be put on indefinitely hold or hung up on...again and again. It is like they intentionally want you to go away. The attitude is you are bothering me. As opposed to charging my credit card correctly for $469 they charged me $4967. Once I realized the mistake I called and....you guessed it....first call they hung up on me....second call indefinite hold. Third call, spoke with the cashier, she was too busy to talk to me but promised to call back. No call back. So I called over an hour later and she responded "I guess you just have to bring your paperwork back in". This is not one incident but I have had several that are similar. Service your BMW elsewhere. More

I traded my 07 328Xi for a 08 X3 in October 2011 that came with an accident free report. When I examined the glove compartment on the following day, I discovered an accident report in 09 for a rear end came with an accident free report. When I examined the glove compartment on the following day, I discovered an accident report in 09 for a rear end damage and paint repair for $665. I call Laurel to honor their 3 day return policy due to the fact that I would not have purchased this car that was Not accident free. During a very contentious 10 minute conversion they agreed to return my car. Since the car was purchased on a Friday afternoon, I drove to Laurel on the following Monday. When I met with the service manager, he noted that my car had just been repaired with new brakes at a cost of $1,000 and demanded that I pay this amount before returning my car. I refused and left and stated that this was a scam because I had taken all of my BMWs to Anderson BMW for repair and they noted on my last visit to repair a flat tire, that took place in August, 2011, and reported that my brakes were in good condition. Ray Cipriano More

I went to a number of dealers, they all played the games of having to talk to the manager, "I can't give you the best price unless you promise to buy it tongight", refusing to give prices at all so they "do of having to talk to the manager, "I can't give you the best price unless you promise to buy it tongight", refusing to give prices at all so they "don't negotiate against themselves", etc. Their cars were nice, but I hate doing business that way. Barry contacted me as a result of an internet query. He had a great deal on the exact car I wanted but said I had to take it right away or it would be gone. I thought that was another sleezy salesman game and passed on the deal. Barry called me back a couple days later and couldn't match that previous deal (BMW's incentives had changed and salesmen at other dealers also confirmed this) but he did give me a better price than any of the other dealers I went to. No nonsense, no crap - he gave his best price the first time without having to run to the manager or play other games. All the other dealers had said if I could get a better price than what they offered I should bring in the offer and they would match it. I appreciated Barry being upfront and honest and didn't do that to him, I took the longer drive and bought the car from Westmont. I'm glad I did. More

I went to a total of 3 dealerships prior to purchasing my new 2012 528i x-drive. Prior to my arrival, I verified if the car was in stock via the web. I also knew what options I wanted on my new car, so the v new 2012 528i x-drive. Prior to my arrival, I verified if the car was in stock via the web. I also knew what options I wanted on my new car, so the verification process was easy. I submitted a bid for my car via the web at 2:00 am. At 9:00 I received an email on my smartphone with the name of the salesperson who received my lead. I called at 9:05 and spoke with Barry. After a brief discussion, I informed Barry of the following: 1. I'd been to Orland Park BMW as well as Schereville; 2. The best price I received on the auto; 3. The best price I received for my trade-in; 4. My approval status from BMW. I asked Barry for his best price over the phone. Barry called me back within a 30 minute window with his best price and I pleased. Upon arrival, I was greeted by several sales people. I informed them that I was there to see Barry and one of them called Barry on his cell phone to let him know that I was waiting. I was very impressed with the entire Sales team - diversity and professionalism. I was very impressed with Barry's interpersonal skills, attentiveness, attention to details and patience with me and my... (decision making, financial calculations, price haggling and final negotiations). In all fairness, the transaction process was not perfect. I had an issue with the timeline for completing the process. I arrived in the showroom at 1:00 pm and I did not complete my transaction until 9:45 in the evening and was home by 10:30. There should be a written process for completing the entire transaction to save time. Some task could have be perform concurrently. For example, since it was known that I had a trade prior to my arrival, the appraisal process should have commenced immediately upon arrival. Once, the numbers came back for the trade, the paperwork for the credit check should have been completed or verified in the system, since I was already approved by BMW. This process can and should be shortened by at least 3 hours. The financial process went fairly smoothly. After all, it was after 9:00 pm and the showroom was closed and the cleaning people were cleaning! Nevertheless, I am pleased with my purchase and would purchase again from Barry, even though he never offered to buy me a Pepsi or give me a referral gift for referring my friend who purchased a $42,000 325i x-drive the following day! More

Our experience was excellent. We drove the car & moved on to the paperwork. Darrell knew we were in a time crunch do he offered to meet with me at my convenience to show me new features on this car. moved on to the paperwork. Darrell knew we were in a time crunch do he offered to meet with me at my convenience to show me new features on this car. (we are familiar w/most features because I had a 5 series previously). More

Cars are a passion for me. I have purchased several new cars over the last few years (Lexus, Audi, BMW, and Mercedes) and have found Laurel BMW to be one of the best dealerships to work with. I have dealt cars over the last few years (Lexus, Audi, BMW, and Mercedes) and have found Laurel BMW to be one of the best dealerships to work with. I have dealt with a couple of other BMW dealerships and found that from a buy price and subsequent service standpoint no one beats Laurel. My last 3 BMW's have come from Laurel and I'm already planning on buying my next one from them as well. More

This is the third car I have purchased at your dealership with Kevin O'Donnell as my salesman who has givin me outstanding service. I find him to be available, trustworthy, knowlegable and sensitive to my n with Kevin O'Donnell as my salesman who has givin me outstanding service. I find him to be available, trustworthy, knowlegable and sensitive to my needs in terms of the time I need to process information about new products / cars as well as answering questions and implimenting care and service needs for my car. More