Laurel BMW of Westmont

I went to a number of dealers, they all played the games of having to talk to the manager, "I can't give you the best price unless you promise to buy it tongight", refusing to give prices at all so they "do of having to talk to the manager, "I can't give you the best price unless you promise to buy it tongight", refusing to give prices at all so they "don't negotiate against themselves", etc. Their cars were nice, but I hate doing business that way. Barry contacted me as a result of an internet query. He had a great deal on the exact car I wanted but said I had to take it right away or it would be gone. I thought that was another sleezy salesman game and passed on the deal. Barry called me back a couple days later and couldn't match that previous deal (BMW's incentives had changed and salesmen at other dealers also confirmed this) but he did give me a better price than any of the other dealers I went to. No nonsense, no crap - he gave his best price the first time without having to run to the manager or play other games. All the other dealers had said if I could get a better price than what they offered I should bring in the offer and they would match it. I appreciated Barry being upfront and honest and didn't do that to him, I took the longer drive and bought the car from Westmont. I'm glad I did. More

I went to a total of 3 dealerships prior to purchasing my new 2012 528i x-drive. Prior to my arrival, I verified if the car was in stock via the web. I also knew what options I wanted on my new car, so the v new 2012 528i x-drive. Prior to my arrival, I verified if the car was in stock via the web. I also knew what options I wanted on my new car, so the verification process was easy. I submitted a bid for my car via the web at 2:00 am. At 9:00 I received an email on my smartphone with the name of the salesperson who received my lead. I called at 9:05 and spoke with Barry. After a brief discussion, I informed Barry of the following: 1. I'd been to Orland Park BMW as well as Schereville; 2. The best price I received on the auto; 3. The best price I received for my trade-in; 4. My approval status from BMW. I asked Barry for his best price over the phone. Barry called me back within a 30 minute window with his best price and I pleased. Upon arrival, I was greeted by several sales people. I informed them that I was there to see Barry and one of them called Barry on his cell phone to let him know that I was waiting. I was very impressed with the entire Sales team - diversity and professionalism. I was very impressed with Barry's interpersonal skills, attentiveness, attention to details and patience with me and my... (decision making, financial calculations, price haggling and final negotiations). In all fairness, the transaction process was not perfect. I had an issue with the timeline for completing the process. I arrived in the showroom at 1:00 pm and I did not complete my transaction until 9:45 in the evening and was home by 10:30. There should be a written process for completing the entire transaction to save time. Some task could have be perform concurrently. For example, since it was known that I had a trade prior to my arrival, the appraisal process should have commenced immediately upon arrival. Once, the numbers came back for the trade, the paperwork for the credit check should have been completed or verified in the system, since I was already approved by BMW. This process can and should be shortened by at least 3 hours. The financial process went fairly smoothly. After all, it was after 9:00 pm and the showroom was closed and the cleaning people were cleaning! Nevertheless, I am pleased with my purchase and would purchase again from Barry, even though he never offered to buy me a Pepsi or give me a referral gift for referring my friend who purchased a $42,000 325i x-drive the following day! More

Our experience was excellent. We drove the car & moved on to the paperwork. Darrell knew we were in a time crunch do he offered to meet with me at my convenience to show me new features on this car. moved on to the paperwork. Darrell knew we were in a time crunch do he offered to meet with me at my convenience to show me new features on this car. (we are familiar w/most features because I had a 5 series previously). More

Cars are a passion for me. I have purchased several new cars over the last few years (Lexus, Audi, BMW, and Mercedes) and have found Laurel BMW to be one of the best dealerships to work with. I have dealt cars over the last few years (Lexus, Audi, BMW, and Mercedes) and have found Laurel BMW to be one of the best dealerships to work with. I have dealt with a couple of other BMW dealerships and found that from a buy price and subsequent service standpoint no one beats Laurel. My last 3 BMW's have come from Laurel and I'm already planning on buying my next one from them as well. More

This is the third car I have purchased at your dealership with Kevin O'Donnell as my salesman who has givin me outstanding service. I find him to be available, trustworthy, knowlegable and sensitive to my n with Kevin O'Donnell as my salesman who has givin me outstanding service. I find him to be available, trustworthy, knowlegable and sensitive to my needs in terms of the time I need to process information about new products / cars as well as answering questions and implimenting care and service needs for my car. More

It was a great experience and friendly folks. we got a great deal on our 5 series and with very less hassle. Thank you much. great deal on our 5 series and with very less hassle. Thank you much. More

I reached out online in interest in a vehicle and Patrick Good responded with an email and then a phone call within 10 minutes of my email. I was impressed by this. I set up a test drive with Patrick for a b Good responded with an email and then a phone call within 10 minutes of my email. I was impressed by this. I set up a test drive with Patrick for a black BMW X5 that was sold right in front of me. I then test drove a silver 2007 X5. I enjoyed the experience. Patrick was very knowledgeable and answered all my questions throughout the experience. I ended up purchasing the vehicle. I came back 4 days later and Patrick went over everything in the vehicle with me. I would and will recommend Patrick and the dealership to future customers. Thanks again. Jeff Lindell More

I purchased an X3 for an unbeatable price and have been more than satisfied with my new SUV. The staff was very helpful moving the car from IL to NY and even helped me process the license plates as my driv more than satisfied with my new SUV. The staff was very helpful moving the car from IL to NY and even helped me process the license plates as my driver's license is from TX! More

The staff ar Laurel BMW of Westmont was extremely helpful and friendly. The staff assisted me in locating a car that met my needs and also took the time out to explain to me the options and pricing for the v and friendly. The staff assisted me in locating a car that met my needs and also took the time out to explain to me the options and pricing for the vehicles I was interested in. I would highly recommend Laurel BMW of Westmont to any prospective buyer. More

The experience at laurel BMW was pleasant. I felt like Lilly was very attentive to my needs. The whole process was easy and efficient which is greatly appreciated. Lilly was very attentive to my needs. The whole process was easy and efficient which is greatly appreciated. More