Laurel BMW of Westmont

We had purchased a new BMW here back in 2004. Laurel BMW has an outstanding service depart. They go above and beyond every time you need service. This time we bought a preowned certified car. The sales pers has an outstanding service depart. They go above and beyond every time you need service. This time we bought a preowned certified car. The sales person recommended to us was friendly and helpful. We are very happy with our purchase. More

This was one of the best experiences I had with purchasing a car. They were willing to help and accommodate my needs to make me a proud new owner of a new car ever! Not much haggling, just test dri purchasing a car. They were willing to help and accommodate my needs to make me a proud new owner of a new car ever! Not much haggling, just test drive, gave me an excellent price for my 2014 ActiveHybrid 3, sign and drive. Easy!! Darrell was a great help as well. Go see him!! He knows how to get you into that Ultimate Performance Machine!! More

Kristina was great to work with: friendly and knowledgable. She made the purchase process easy and painless so that the pickup at the performance delivery center went smoothly. knowledgable. She made the purchase process easy and painless so that the pickup at the performance delivery center went smoothly. More

It was time for a new car as the one I was replacing (BMW) was purchased used elsewhere and was now 14 yrs. old. Buying it at the other place (not a BMW Dealer) was a very bad experience - high pressur (BMW) was purchased used elsewhere and was now 14 yrs. old. Buying it at the other place (not a BMW Dealer) was a very bad experience - high pressure & ratcheting up the price and not filing the warranty. Anyway, I went down the street to Laurel BMW of Westmont who serviced that car for the past 9 years. They were always honest with me; gave me notice of upcoming maintenance issues (such as worn brakes) and how many months away I'd need to have the work done. They always gave me a loaner if the wait time seemed too long. Sometimes work done was still covered under a part warranty, which I wouldn't have known had they not told me. I live in Chicago and always traveled out to Laurel in Westmont (1/2 hr. away in good traffic) because I TRUSTED them. When it came time to replace the car I asked Bob Kernwein in Service to recommend a good salesperson and he sent me to Don Asuncion. He was calm, professional and searched the other lots on the web since what I wanted wasn't in their lot (2013 stick shift, convertible, black). I'd researched prices and showed him what I was willing to pay with the trade-in. He found the exact car (difficult since true manual shifts aren't being made much anymore) and within an hour we had a deal and I bought the car sight-unseen. It was delivered in a week and Bob outfitted it with snow-tires. The day I picked it up Don said he was available to me for however long I needed to go over the car and even set up it's computer system to sync with my phone and garage door opener. It was a snowy day and he had winter floor mats in it for me. He then followed up with a couple e-mails and calls to be sure everything was fine. Now that is why I will only go to Laural BMW of Westmont! More

Vesna Vidojevic was extremly helpful. At one point we were going to leave and compare the price at another dealership. It was because of her salemanship and willingness to work with us that made us sit were going to leave and compare the price at another dealership. It was because of her salemanship and willingness to work with us that made us sit back down and get the deal we wanted. She was vey helpful and explained everything from beginning to end. We will be BMW customers for life. More

Jeff Abbaz has been selling our family cars for the last 12 years. He does his homework and excels at his profession. I would recommend him to anyone. 12 years. He does his homework and excels at his profession. I would recommend him to anyone. More

I originally bought my X3 at a different dealer but ended up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the se up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the service quality I was getting there, we ended up leasing a vehicle from this dealer as well. Mike Powalski is my service advisor and he gives first class service. He is professional, friendly, and truly cares about his clients. He will go above and beyond for you. I can always stop in when I need to and I know my car will always be taken care of. It's a great feeling to go to a service department you trust, knowing that your car will be fixed or serviced properly. Courtesy vehicles are always available. Mike is hands down the best advisor I have worked with at any dealer. Our lease is up soon and we are considering buying another BMW from Laurel Westmont, not only because of the great experiences we have had with the sales department, but especially because of the service department. If you have a car serviced at any other dealers, especially other makes of vehicles, I'm sure you know that appointment set-ups and courtesy vehicles can be difficult to set up, and sometimes impossible at short notice. I've learned that your service advisors and service department should be a big factor in your vehicle lease/purchase. It is inevitable that your car will need service, whether it's oil changes, new tires, or non-routine work. You need to know that you can go somewhere where you can work with people you trust and actually enjoy seeing. We currently have that trust and relationship with Mike Powalski and the Laurel BMW service department, and we want to keep it that way for a very long time. More

Came to test drive BMW 335 xdrive and worked with sales person John Blaschek. I am not an easy customer to please, came in for test drive several time, just to make sure I was making the right decision an person John Blaschek. I am not an easy customer to please, came in for test drive several time, just to make sure I was making the right decision and purchasing the right car for me. I have never met any sales person that was so patient, helpful and courteous, I cannot stress this enough. If I need another BMW in future, Laurel BMW and John Blaschek will definitely be my first and hopefully my last stop on getting another car, More

Actually, this rating of 5 does not do justice for my experience at Laurel BMW. The customer service extended to me by Barry far exceeds a "5." Barry was courteous, polite, and most of all demonstrated experience at Laurel BMW. The customer service extended to me by Barry far exceeds a "5." Barry was courteous, polite, and most of all demonstrated knowledge of the vehicle that I eventually purchased. His customer service was personal and extensive in that the information he provided me with included what I should expect from each phase of the purchase process. All of my concerns were addressed, follow up calls after the purchase were made, and his future availability was made known. His interest in my satisfaction was his utmost concern. More

Chelsea Amato was awesome and a pleasure to work with. She located a specific X5 for me at one of their affiliated auto nation dealers. This was an out of state location and due to the specific model and She located a specific X5 for me at one of their affiliated auto nation dealers. This was an out of state location and due to the specific model and accessories I wanted, Chelsea went out of her way to locate and facilitate the shipment. I'm not a person who does a lot of reviews, that said; I felt compelled to leave this message. I have purchased several cars/trucks in the past from other dealers (BMW and others) and the diligence and professionalism presented at Laurel was amazing. They work as a team, Mike Adler and Chelsea were always available and diligent throughout the multiple requests and emails. Great team and experience at Laurel. Highly recommended. Go to Laurel for your BMW purchase and ask for Chelsea. Fair price and exceptional service. I will be back for my next purchase and already referred her to a friend looking to purchase a newer model X5. Happy Customer, -BK More