Laurel BMW of Westmont

Nick promptly responded to our inquiry in a very polite and professional manner. He provided us the best value for our dollar, not necessarily the cheapest price. Every email and tele communication was fol and professional manner. He provided us the best value for our dollar, not necessarily the cheapest price. Every email and tele communication was followed up in a very short time period with exact answers to all of our very numerous pages of questions without hesitation. Nick convinced us to buy the BMW experience over our 20 year relationship with McGrath family of auto dealers and nalpeton porsche and loeber porsche motors and schamuburg audi. Nick has a huge knowledge base of the car we bought (328xi GT) and helped us determine that it was preferable over the audi A7 from a utility and value standpoint. After meeting with Nick it became very clear the the bigger audi actually had less interior space, less headroom and a much bigger price tag as well. We would highly recommend Nick to any of our fmaily or friends, he's a great client advocate! More

I am what one would call a "difficult customer". I have no problems telling a dealer that their car sucks, or that their car has such and such issues. BMW Westmont took that criticism w customer". I have no problems telling a dealer that their car sucks, or that their car has such and such issues. BMW Westmont took that criticism with grace. Any dealer that can recognize their car's strengths and shortcomings compared to the competition, and can discuss those with a client, that's rare and a desired quality to have in my book. More

We had purchased a new BMW here back in 2004. Laurel BMW has an outstanding service depart. They go above and beyond every time you need service. This time we bought a preowned certified car. The sales pers has an outstanding service depart. They go above and beyond every time you need service. This time we bought a preowned certified car. The sales person recommended to us was friendly and helpful. We are very happy with our purchase. More

This was one of the best experiences I had with purchasing a car. They were willing to help and accommodate my needs to make me a proud new owner of a new car ever! Not much haggling, just test dri purchasing a car. They were willing to help and accommodate my needs to make me a proud new owner of a new car ever! Not much haggling, just test drive, gave me an excellent price for my 2014 ActiveHybrid 3, sign and drive. Easy!! Darrell was a great help as well. Go see him!! He knows how to get you into that Ultimate Performance Machine!! More

Kristina was great to work with: friendly and knowledgable. She made the purchase process easy and painless so that the pickup at the performance delivery center went smoothly. knowledgable. She made the purchase process easy and painless so that the pickup at the performance delivery center went smoothly. More

It was time for a new car as the one I was replacing (BMW) was purchased used elsewhere and was now 14 yrs. old. Buying it at the other place (not a BMW Dealer) was a very bad experience - high pressur (BMW) was purchased used elsewhere and was now 14 yrs. old. Buying it at the other place (not a BMW Dealer) was a very bad experience - high pressure & ratcheting up the price and not filing the warranty. Anyway, I went down the street to Laurel BMW of Westmont who serviced that car for the past 9 years. They were always honest with me; gave me notice of upcoming maintenance issues (such as worn brakes) and how many months away I'd need to have the work done. They always gave me a loaner if the wait time seemed too long. Sometimes work done was still covered under a part warranty, which I wouldn't have known had they not told me. I live in Chicago and always traveled out to Laurel in Westmont (1/2 hr. away in good traffic) because I TRUSTED them. When it came time to replace the car I asked Bob Kernwein in Service to recommend a good salesperson and he sent me to Don Asuncion. He was calm, professional and searched the other lots on the web since what I wanted wasn't in their lot (2013 stick shift, convertible, black). I'd researched prices and showed him what I was willing to pay with the trade-in. He found the exact car (difficult since true manual shifts aren't being made much anymore) and within an hour we had a deal and I bought the car sight-unseen. It was delivered in a week and Bob outfitted it with snow-tires. The day I picked it up Don said he was available to me for however long I needed to go over the car and even set up it's computer system to sync with my phone and garage door opener. It was a snowy day and he had winter floor mats in it for me. He then followed up with a couple e-mails and calls to be sure everything was fine. Now that is why I will only go to Laural BMW of Westmont! More

Vesna Vidojevic was extremly helpful. At one point we were going to leave and compare the price at another dealership. It was because of her salemanship and willingness to work with us that made us sit were going to leave and compare the price at another dealership. It was because of her salemanship and willingness to work with us that made us sit back down and get the deal we wanted. She was vey helpful and explained everything from beginning to end. We will be BMW customers for life. More

Jeff Abbaz has been selling our family cars for the last 12 years. He does his homework and excels at his profession. I would recommend him to anyone. 12 years. He does his homework and excels at his profession. I would recommend him to anyone. More

I originally bought my X3 at a different dealer but ended up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the se up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the service quality I was getting there, we ended up leasing a vehicle from this dealer as well. Mike Powalski is my service advisor and he gives first class service. He is professional, friendly, and truly cares about his clients. He will go above and beyond for you. I can always stop in when I need to and I know my car will always be taken care of. It's a great feeling to go to a service department you trust, knowing that your car will be fixed or serviced properly. Courtesy vehicles are always available. Mike is hands down the best advisor I have worked with at any dealer. Our lease is up soon and we are considering buying another BMW from Laurel Westmont, not only because of the great experiences we have had with the sales department, but especially because of the service department. If you have a car serviced at any other dealers, especially other makes of vehicles, I'm sure you know that appointment set-ups and courtesy vehicles can be difficult to set up, and sometimes impossible at short notice. I've learned that your service advisors and service department should be a big factor in your vehicle lease/purchase. It is inevitable that your car will need service, whether it's oil changes, new tires, or non-routine work. You need to know that you can go somewhere where you can work with people you trust and actually enjoy seeing. We currently have that trust and relationship with Mike Powalski and the Laurel BMW service department, and we want to keep it that way for a very long time. More

Came to test drive BMW 335 xdrive and worked with sales person John Blaschek. I am not an easy customer to please, came in for test drive several time, just to make sure I was making the right decision an person John Blaschek. I am not an easy customer to please, came in for test drive several time, just to make sure I was making the right decision and purchasing the right car for me. I have never met any sales person that was so patient, helpful and courteous, I cannot stress this enough. If I need another BMW in future, Laurel BMW and John Blaschek will definitely be my first and hopefully my last stop on getting another car, More