Laurel BMW of Westmont

Did a great job--no issues Very efficient and professional. Sales and staff did a great job and I drove away with a new car in less than 2 hours from start to finish. Apprecia Very efficient and professional. Sales and staff did a great job and I drove away with a new car in less than 2 hours from start to finish. Appreciated the group being considerate of my time and I am very satisfied with the car. More

This is a very dishonest business. Stay away. Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt wit Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE. More

Easiest auto purchase ever! I searched the used car I wanted through an auto search service provided free from GEICO so I knew what I wanted. I called ahead, they had it ready an I searched the used car I wanted through an auto search service provided free from GEICO so I knew what I wanted. I called ahead, they had it ready and I bought it. The salesman and his boss were very responsive and listened to me. Other than a bit of a wait to get to the finance guy I must admit it was the smoothest auto purchase ever. I was out in less than 2 hours. Bill More

Repeat customer We have purchased many BMW's from Laurel Motors throughout the years and keep coming back for more. ALL employees go the extra mile for customer serv We have purchased many BMW's from Laurel Motors throughout the years and keep coming back for more. ALL employees go the extra mile for customer service and satisfaction. From the time of purchase (our personal salesgal is Lily Kolarski and she is just amazing), to the Finance Dept., and on to Steve Olson in Service, we have never encountered a time we were not 100% satisfied. Laurel Motors is an all-round great professional experience and service does not end with the sale. More

Great Professional Service Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional in my dealings with him. Martin L More

Browsing Certified Pre-Owned Vehicles I had called ahead to see if the car I was looking at online was still available. Thank goodness it was still there. Barry (sales associate) was very I had called ahead to see if the car I was looking at online was still available. Thank goodness it was still there. Barry (sales associate) was very personable and could get me the answers to all of the questions I had. Felt comfortable and welcome while we were doing business. All around good experience. More

First time BMW Buyer I recently purchased my first BMW at Laurel BMW of Westmont. My Sales Rep. Matt Kuhn was extremely helpful via email prior to purchase, knowledgeable I recently purchased my first BMW at Laurel BMW of Westmont. My Sales Rep. Matt Kuhn was extremely helpful via email prior to purchase, knowledgeable in person, and attentive post sale. I had many questions about the nuances of the SAV and Matt has been great in responding quickly. He also pulled the original Mfg. Invoice so I would know exactly what was included in all of the upgrades that the original owner had purchased. This makes understanding what is pertinent to my vehicle very easy when reviewing the owners manual. The staff at Laurel is friendly and patient- I love the free car washes! I think I'm might just be a BMW owner for life... More

Specially-ordered X3 Our experience was excellent when we decided to order a car. The staff --- particularly Don --- was very helpful in making this a fast transaction. Our experience was excellent when we decided to order a car. The staff --- particularly Don --- was very helpful in making this a fast transaction. When the factory delayed delivery, Don kept us informed of the details of the delay. The price was fair and the negotiations were not hampered by "game playing" often found in new car dealerships. Payment was a simple and straightforward transaction with no extra pressure to purchase unwanted items. The training session was detailed and comprehensive. More

Your my team approach We recently bought our third BMW from Laurel BMW of Westmont. Chris Cole our salesman has always follow through on his commitments and provided us th We recently bought our third BMW from Laurel BMW of Westmont. Chris Cole our salesman has always follow through on his commitments and provided us the best service after the sale. We will be back for our 4th, 5th ect. More

Ultimate Buying Experience!! My 6th BMW I happened on this rare gem of a dealership by accident, and I'm glad I did!! Laurel BMW of Westmont provided a level of professionalism, combined wit I happened on this rare gem of a dealership by accident, and I'm glad I did!! Laurel BMW of Westmont provided a level of professionalism, combined with sincere warmth, which converted the normal hassle filled buying experience, into a pleasure. They couldn't do enough to assist me. I was so impressed by this dealership, I flew from NY, to Chicago to get my new 428 Gran Coupe!! They had a limo pick me up at the airport!! Kudo's to the entire team from the top down, from Pat Womack, to Terry Mancuso, Mike Adler, and Jason Saxton, they made the entire process seamless, and a complete joy. It truly was the "Ultimate Buying Experience" More