Laurel BMW of Westmont

Great Experience I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In o I typically never review a business, but felt compelled to this time. My daughter wanted a very specific VW Beetle Convertible as her first car. In order to do this, we had to scour the entire country until we found the right car. This meant buying a car long distance and sight unseen - a first for me. Pretty scary proposition. We found what we wanted at Laurel BMW of Westmont, Illinois from our home in Birmingham, Alabama. I worked with Chris Cole who made this one of the very best car buying experiences I have ever had. Chris is professional, friendly, patient, and no pressure. He described the car in great detail, provided detailed photos, and gave us the confidence we needed to make the purchase. The process was quick and painless. The car arrived yesterday and it is exactly as represented. Can't say enough good things about Laurel BMW and Chris Cole. Would do business with them again in a heartbeat. More

Amazing new car buying experience! When I was in the market for a new X5, I started dreading the buying process, but of course was looking forward to the new car. I started with an emai When I was in the market for a new X5, I started dreading the buying process, but of course was looking forward to the new car. I started with an email inquiry and was surprised with the speed and informational response that I received. Lilly Kolarski at Laurel BMW of Westmont was super responsive and professional - I made my requirements clear, and Lilly and her manager Mike were very professional and honest about where they can work with me. At no point, were they pushy or aggressive. From quote to close, she made the whole process seem very simple and pleasant - and we did all of this via email. When I went to pick up the vehicle, she spent an hour with me just going over all the settings in the car and sharing some of her tips. And to top it off she even went out of her way to drop off the trunk cover at my home (which I had forgotten at the dealership). Mike even worked with BMW to get an additional dealer incentive that was announced a few days after I bought the car (how many of you have seen that?). I have to say I have never seen this level of customer sevice when buying a car! If you are in the market for a BMW, I highly recommend contacting Lilly Kolarski. More

Fantastic service This is my first BMW ever in my life but I just wanted to let you know that Kristina and Mike Adler were fantastic sales people. The whole process of This is my first BMW ever in my life but I just wanted to let you know that Kristina and Mike Adler were fantastic sales people. The whole process of buying BMW from Laurel was just like 1-2-3. No hassle. The price they quoted me they stick to it and I am very happy and encourage everyone to buy their BMW from Laurel Westmont BMW. Thanks, Khalid More

Excellent Customer Service We went to look at BMW suvs X5, X3 models. The sales person was Lilly Kolarski she was absolutely the best. She was proactive in answering all our que We went to look at BMW suvs X5, X3 models. The sales person was Lilly Kolarski she was absolutely the best. She was proactive in answering all our questions, she was very knowledgeable about the product. We end up going there again because of her and buying BMW x3. Thank you for excellent service More

Service Department is super efficient. James Randall was super efficient, works very effectively to get you in and out. I would recommend him as a service advisor, I will continue to see hi James Randall was super efficient, works very effectively to get you in and out. I would recommend him as a service advisor, I will continue to see him for my BMW service needs. More

Wonderful experience I recently bought a new 2017 440i BMW Coupe from Manty Rupsas at Laurel BMW in Westmont. I couldn't be happier, the car is absolutely amazing, and my I recently bought a new 2017 440i BMW Coupe from Manty Rupsas at Laurel BMW in Westmont. I couldn't be happier, the car is absolutely amazing, and my experience with Laurel BMW has been great. Everyone is helpful and friendly, I would highly recommend this dealership and Manty as a salesman. It really is the Ultimate Driving Machine! More

Get it in writing I purchased a Lexus SUV from Laurel BMW. I found the dealer online while searching for a used RX350, within a certain price range and mileage. I found I purchased a Lexus SUV from Laurel BMW. I found the dealer online while searching for a used RX350, within a certain price range and mileage. I found the vehicle at Laurel BMW, which I know some folks would say, why are you getting a Lexus from a BMW dealer. I found the vehicle history to be good, the price was adequate and after speaking to the salesperson, it seemed like a good fit as someone traded it in for a BMW... The sale and paperwork was easy, fast and seemed to be going smoothly until I inquired about the keys for the vehicle. Turns out they only had 1 key but indicated that they would contact the previous owner and get the other key or they would "see what they could do" to help me get another key ($250)...turns out that once the paperwork was signed and I'm out the door...well...since nothing was written..nothing can be proven. Also, I have personal Military License Plates (USMC) which I've had for 12 years now, on 3 different cars but somehow, they could not transfer them so I had to pay $160 for tags instead of the $25 transfer fee...I went to the DMV 30 days later and transferred the tags to the new car with no problem...and was told that the dealer should have done it and to return the dealer tags... I've emailed the dealer's mgmt staff a few times and all I get is that it was not promised so...get it in writing before you walk out the door. More

I purchased a certified 2013 BMW 335i. My experience was ave rage. They are keen to rectify customer service issues. On the drive home, the car warned me that it was low in oil. I was alarmed to find that rage. They are keen to rectify customer service issues. On the drive home, the car warned me that it was low in oil. I was alarmed to find that it was 2 quarts low. The contacted, they paid for the oil, even though I purchased it at Autozone. More

Great Ezperince I have purchased BMW 328XI @ Laurel it was an amazing and great experience, Rich Rams was the sales person helped us through explaining the features o I have purchased BMW 328XI @ Laurel it was an amazing and great experience, Rich Rams was the sales person helped us through explaining the features of BMW and i was able to negotiate for a good price, I highly recommend Laurel to my friends. More

Best BMW dealer! I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she put her best foot forward. Lilly was the best automotive salesperson I have ever met. Additionally, I had the privilege to meet the Laurel BMW Sales Manager, Rich Stoll, who sweetened the deal for me. Lilly and Rich were an amazing team and I will always refer them and Laurel BMW to my clients, friends, and family.They are the best! I was a Perillo customer but I came from the city to the best BMW dealership. More