Laurel BMW of Westmont

Poor service and then management played the blame game. Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my car After waiting an hour in their waiting areas I asked for my loaner back so they could figure it out. This was a Saturday and on Monday at 3pm still no one from Laurel followed up with me and I had to call back again. Nothing better than to hear the service department tell you “could the car be under any other name?” Really poor service on all levels. The highlight was when I told the General Manager that I would tell anyone that would listen how horrible the service experience was. He told me I was able to do whatever I wanted but to be careful because he would come after me?!? I could not believe the audacity of this manager but after hearing him stoop to such a low level I now understand why the Laurel BMW team failed. Just a sad example of a person clearly not cut out to be a leader associated with a great Brand like BMW. I will never return which is good enough for me especially since there are so many other service focused BMW dealers. More

Excellent place to buy a BMW I just got my third BMW at Laurel. Always impressed with the service. If you want a nice experience shopping for a new BMW, ask for Rich Rams. He is I just got my third BMW at Laurel. Always impressed with the service. If you want a nice experience shopping for a new BMW, ask for Rich Rams. He is very knowledgeable, and not one of those pushy sale guys. More

Great place to purchase a vehicle. Terry Mancuso makes the purchase experience very satisfying. He is extremely knowledgeable and very warm and personable. We purchased a 2016 X5 and 20 Terry Mancuso makes the purchase experience very satisfying. He is extremely knowledgeable and very warm and personable. We purchased a 2016 X5 and 2017 540i from him. Great experience! More

Excellent service, Knowledgable sales rep., great products I purchased a new 2017 BMW X5 from Client Advisor Sean Kashani at Laurel BMW in Westmont, IL. Sean spent time finding the right car for me and worke I purchased a new 2017 BMW X5 from Client Advisor Sean Kashani at Laurel BMW in Westmont, IL. Sean spent time finding the right car for me and worked with Manager Rich Stoll to get me top dollar for my trade-in and reach great price on the new vehicle. Sean spent a lot of time explaining the features of the vehicle. He also called me to make sure I was happy with the vehicle and knew how everything worked. Shahbaz Sheikh in Finance went over all of the financing options and explained everything well. He was very friendly and completed all of the paperwork without any issues. I was very pleased with the service from all of the staff at Laurel BMW. I would highly recommend Laurel BMW. They have a great team and work hard to find the right vehicle for you at the right price. Mike Rudowicz More

They were very helpful and considerate. They helped me to find the right fit for me. The car is wonderful and my wife really loves it. I would highly recommend Laurel and Doug Panko too.I am They helped me to find the right fit for me. The car is wonderful and my wife really loves it. I would highly recommend Laurel and Doug Panko too.I am very happy that I drove further to find the right dealer! Thanks Laurel BMW! More

Great people here We were very happy with our sales experience at BMW Westmont. Terry Mancuso, as well as the finance guys, was great to work with and I love my new BM We were very happy with our sales experience at BMW Westmont. Terry Mancuso, as well as the finance guys, was great to work with and I love my new BMW! More

Service & carwash so disapointed after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment ! More

Fast and professional! I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of exc I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of excellence and amazing customer care skills. The loaner was waiting for me already so I could be on my way fast. Truly recommended! Thank you! More

Incredible Comment to the Customer My wife and I received incredible customer service from this dealership as we worked through our purchase of our 4th BMW. Thanks to our salesman Jeff My wife and I received incredible customer service from this dealership as we worked through our purchase of our 4th BMW. Thanks to our salesman Jeff Abbas, the Sales Manager Mike Alder and the finance manager Jason. It is the commitment that these individual have that keeps us coming back for the last 12 years. Sincerely More

Very Pleasant Experience! I am a proud owner of a 2018 X4 and I am very happy that I went to Laurel BMW to purchase my dream car! Kristina was very attentive to my needs & pref I am a proud owner of a 2018 X4 and I am very happy that I went to Laurel BMW to purchase my dream car! Kristina was very attentive to my needs & preferences, working patiently with me to make sure I get the color and package/options that I wanted to have in my car. She gave very valuable advise that led to my decision to get the X4, without being pushy (something I don't like from other dealerships). Kristina and her manager Mark (I couldn't spell the last name) helped make sure that I get my car in time for my birthday! Laurel BMW is not the closest BMW dealership to me but I chose to do business with them because they made me feel that they will go the extra mile to help me get the car I want even if it was not in their inventory, and even if it meant extra work for them (because it had to be ordered from the manufacturer). On top of the very pleasant sales experience, the entire dealership has a very welcoming atmosphere and everybody (including the finance guy, receptionist, genius) makes you feel that you can approach them anytime for any help or question that you may have. It's the feeling that you matter to them, that you are a valued customer, that makes me happy to be a Laurel BMW customer. And I'm pretty sure that I will be for a very long time. More