Laurel BMW of Westmont

Great people here We were very happy with our sales experience at BMW Westmont. Terry Mancuso, as well as the finance guys, was great to work with and I love my new BM We were very happy with our sales experience at BMW Westmont. Terry Mancuso, as well as the finance guys, was great to work with and I love my new BMW! More

Service & carwash so disapointed after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment ! More

Fast and professional! I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of exc I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of excellence and amazing customer care skills. The loaner was waiting for me already so I could be on my way fast. Truly recommended! Thank you! More

Incredible Comment to the Customer My wife and I received incredible customer service from this dealership as we worked through our purchase of our 4th BMW. Thanks to our salesman Jeff My wife and I received incredible customer service from this dealership as we worked through our purchase of our 4th BMW. Thanks to our salesman Jeff Abbas, the Sales Manager Mike Alder and the finance manager Jason. It is the commitment that these individual have that keeps us coming back for the last 12 years. Sincerely More

Very Pleasant Experience! I am a proud owner of a 2018 X4 and I am very happy that I went to Laurel BMW to purchase my dream car! Kristina was very attentive to my needs & pref I am a proud owner of a 2018 X4 and I am very happy that I went to Laurel BMW to purchase my dream car! Kristina was very attentive to my needs & preferences, working patiently with me to make sure I get the color and package/options that I wanted to have in my car. She gave very valuable advise that led to my decision to get the X4, without being pushy (something I don't like from other dealerships). Kristina and her manager Mark (I couldn't spell the last name) helped make sure that I get my car in time for my birthday! Laurel BMW is not the closest BMW dealership to me but I chose to do business with them because they made me feel that they will go the extra mile to help me get the car I want even if it was not in their inventory, and even if it meant extra work for them (because it had to be ordered from the manufacturer). On top of the very pleasant sales experience, the entire dealership has a very welcoming atmosphere and everybody (including the finance guy, receptionist, genius) makes you feel that you can approach them anytime for any help or question that you may have. It's the feeling that you matter to them, that you are a valued customer, that makes me happy to be a Laurel BMW customer. And I'm pretty sure that I will be for a very long time. More

5th BMW- Very Satisfied I return to this dealership for both the BMW car experience and positive dealer experience. I have worked with Rich Rams at Laurel and he and the sale I return to this dealership for both the BMW car experience and positive dealer experience. I have worked with Rich Rams at Laurel and he and the sales support staff have treated me well when leasing my car and stay in touch in between. Service has also been a standout with ease of scheduling, completing the work on time, every time, and providing loaner. I highly recommend Rich and the Laurel team. More

THE WAY CAR BUYING SHOULD BE! We recently leased an X3 for my wife and dealt with Luke Wierzba. He was very professional, extremely knowledgeable of the vehicle and not pushy or ag We recently leased an X3 for my wife and dealt with Luke Wierzba. He was very professional, extremely knowledgeable of the vehicle and not pushy or aggressive in his sales approach. We visited the dealership twice before making a final decision and Luke was very patient and understanding throughout the process. Car buying can be a stressful experience but not this time! More

Distance has great priority!!! I live 40 minutes away from Laurel BMW but I refuse to go to any other dealer simply because of the courtesy of the staff from the receptionist to mai I live 40 minutes away from Laurel BMW but I refuse to go to any other dealer simply because of the courtesy of the staff from the receptionist to maintenance to the extraordinary sales floor. This is my second vehicle from Laurel and my 5th BMW overall. I've never had the experience I continue to have every time I visit the store. Andre Devera!!!! What's there not to say very personable attention driven and especially great with returning emails and phone calls. Even on his off days magically his emails are answered. Highly recommend Laurel BMW of Westmont simply because of their stellar performance in service. More

Poor Post Sale Customer Suport When I purchased the vehicle to help encourage the sale I was told about the lifetime free car washes. I relied on this information (and cost savings) When I purchased the vehicle to help encourage the sale I was told about the lifetime free car washes. I relied on this information (and cost savings) in making my decision to purchase the vehicle. I was told by the general manager today that they no longer offer free car washes to existing customers. The GM acknowledged that he knew they offered free car washes at the time of sale but it was his decision not to continue to offer this service. This is the type of poor customer service the BMW dealer network is known for that gives the brand a bad reputation. If the dealer no longer wants to offer the service then they should appropriately compensate their customers for the loss in value for what the consumer bargained for at the time of sale. It's poor experiences like this will likely lead me to not considering a BMW for next vehicle lease/purchase. More

Absolutely the best car shopping experience! This dealership sets the standard of how car dealerships should be managed. My salesperson, Jeff Abbas and Sales Manager, Mike Alder, are the best at This dealership sets the standard of how car dealerships should be managed. My salesperson, Jeff Abbas and Sales Manager, Mike Alder, are the best at what they do. They are honest and fair, and work diligently to get you the very best deal! I highly recommend Jeff and Mike for getting you a superb deal on the car of your choice. My shopping experience at Laurel BMW was second to none, and I'm a returning customer to prove it. More