Laurel BMW of Westmont

I had an issue with my 430i making a weird noise when braking above 20MPH. I had the car towed to Laurel to make sure what ever was going on didn't get worst by me driving the car. When I arrived braking above 20MPH. I had the car towed to Laurel to make sure what ever was going on didn't get worst by me driving the car. When I arrived with the car I spoke to Tyler and he began the process of checking in my car. The part wasn't in stock so I decided to leave my car until it got fixed. Only issue is that there were no loaner cars available, but Tyler arranged for a ride home for me. The next day when my car was ready Tyler again arranged one more Uber ride from my home to dealer to pick up my car. The entire process in spite of no loaner was great. Thank you Tyler. I have bought 2 BMW's in the last 3 yrs and even though I didn't buy the at Laurel I have chosen to get them serviced here. When I buy again maybe sales dept. will have what Iike. :) Needless to say the next service or anything in regards to my 430 I will be going to Laurel. J Meza More

Great communication during the process, everything was taken care of as promised in a timely manner. Great job from Steve my service advisor! taken care of as promised in a timely manner. Great job from Steve my service advisor! More

Z is a true asset to your organization. Everything I expected worked out perfectly and I took the car for a 500 mile test drive to my home in Kansas and gave it to my wife and she LOVES the Everything I expected worked out perfectly and I took the car for a 500 mile test drive to my home in Kansas and gave it to my wife and she LOVES the X3!!! More

I love going to the dealership they’re friendly prompt, and go above and beyond the work of duty to make sure I’m satisfied with my purchase. A special shout out to Tyler Brandt for always being a good ser and go above and beyond the work of duty to make sure I’m satisfied with my purchase. A special shout out to Tyler Brandt for always being a good service representative. More

Vesna was an excellent sales rep you want me through the process of just my 2026 BMW X5. She was willing to answer all my questions and very helpful explaining the process. process of just my 2026 BMW X5. She was willing to answer all my questions and very helpful explaining the process. More

They do a great job. They take care of our 20+ year old car and keep it running new. Also everyone is really nice, not just to customers but co workers as well, The place They take care of our 20+ year old car and keep it running new. Also everyone is really nice, not just to customers but co workers as well, The place has a good vibe and the Techs are great too. More

East to make appointment online. Great customer service by the team. Timely Communication and work were done as promised. Great customer service by the team. Timely Communication and work were done as promised. More

My service technician Jay is fantastic. He has always done a great job and has worked with me. He has always done a great job and has worked with me. More

DO NOT BUY A CAR HERE! ! •Sold me a car with MISMATCHED TIRES! (3 Winter, 1 All Season) •Car they sold me ended up having a bad sensor the 2nd day of ownership which w ! •Sold me a car with MISMATCHED TIRES! (3 Winter, 1 All Season) •Car they sold me ended up having a bad sensor the 2nd day of ownership which was not fixed until a month after! •Got the wheel and tire protection, and I still have a bad tire 3 MONTHS later. UPDATE- The tire that they "fixed" blew on me on the highway! •ALWAYS a hassle to get any service done •Finance department NEVER answers the phone •Finance Department LIES when they tell you that they fixed a problem that they caused or that they will contact you back •All AutoNation and Third-Party representatives toss you around saying the other person can help, and in the end nobody does. •Finance Department screws up your monthly payment amounts to which you have to keep requesting to change •They LIE about what is actually covered by the extended warranty to finish the sale. They don't even know what their own contracts say (Or pretended not to know) •AutoNation service departments will charge you differently than what is on your contract. •Finance department forgot to even activate my extended warranty. •AutoNation representatives will tell you warranty starts until after 30days of purchase, some will tell you 60days, some will tell you 90 DAYS! •AutoNation service department will tell you that your tire has been changed when it has not •AutoNation service department will "struggle" to provide a loaner vehicle, when you specifically pay for that service in your contract. Almost left me stranded, since my car was already being serviced, they would not return the car without voiding the service (supposedly marked as a previously known defect) ------------------------ This dealership has caused so many problems that were so avoidable from the very beginning and now I'm the one paying the price, literally! I advise not purchasing from here if you want things done correctly the first time, and look for professionalism. Its a shame that they seem like such nice people and pleasant to talk to. But when it comes to fixing THEIR OWN MISTAKES after the purchase, be prepared to be ignored and get nothing fixed at the end. Shyann, the sales rep was very nice, helpful, and patient with me during purchase. Everybody else has been hard to work with to get things done. More

Excellent service from service rep Jay. He always does a great job. Excellent representative of the brand He always does a great job. Excellent representative of the brand More