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Laurel BMW of Westmont
Westmont, IL
932 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 932 reviews
March 21, 2024
I’ve had a great experience at Laurel since I bought my car, which I absolutely love. From the salesman who assisted me with the purchase to the service personnel who help maintain it, everything there is car, which I absolutely love. From the salesman who assisted me with the purchase to the service personnel who help maintain it, everything there is very customer focused. Their customer waiting area is great and allows you to relax or get work done. Their people are very helpful and knowledgeable and work to get you back in your car ASAP. Plus, while you wait, you may get the opportunity to drive one of their loaners and try another new BMW model. Who could complain about that? From day one my experience where has been top notch. When it comes time to purchase a new car, I will be returning to Laurel for sure. I was a Volvo enthusiast for years, but BMW has won me over, and Laurel was a big part of that. If you are looking for a new car, don’t hesitate to work with them. More
by Nicole with the dirty license plates
Employees Worked With
Alexis and James
March 18, 2024
Simple and straightforward service visit. There was no upsell, no nonsense. It was as seamless as I’ve ever experienced with a BMW dealer visit. They were even super apologetic because the vi There was no upsell, no nonsense. It was as seamless as I’ve ever experienced with a BMW dealer visit. They were even super apologetic because the visit took a day longer than expected, even though they had me in a loaner vehicle. Great overall experience! More
by mmzada
Employees Worked With
Tyler
March 15, 2024
Buyer Beware: Laurel BMW of Westmont does NOT inspect their used cars before selling, despite providing paperwork indicating otherwise. I was not going to post this, but I’ve been left with no other their used cars before selling, despite providing paperwork indicating otherwise. I was not going to post this, but I’ve been left with no other option for resolution since the Used Car Sales Manager sees no problem with withholding my money and causing me to lose my job. This experience has ruined a good part of my life. From beginning to end, this dealership has exhibited gross incompetence, shady practices and lack of concern for my safety, and any other customers I have witnessed in the 10+ hours I’ve spent on the floor in this dealership in the last week. Many people leave this dealership dissatisfied. Filter the reviews and look at the real ones that they haven’t solicited. I purchased a used vehicle that was said to be inspected and fully serviced before sale, per the carfax report and AutoNation checklist. But this was not the case. Not only are they NOT inspecting their vehicles upon intake from other dealers, they’re falsifying records on carfax vehicle history reports to increase value and sell their vehicles for more money. This is all a part of the AutoNation “sales model.” Within 12 hours of having the vehicle in our possession, I noticed the air intake duct was not even attached to the engine, the power steering pump did not have any fluid (bone dry) and the wheel became hard to steer. In addition, the dealer has discovered that the engine has a valve cover leak that was not disclosed at the time of sale as well as alignment and various suspension issues. But they say no leak on power steering? Ok, how was it empty then? What kind of high-dollar dealer doesn’t check fluids before selling a car? I paid $9,000 UPFRONT for a vehicle that is worth $3,000 max and completely fell apart within the few days we had it. Upon scheduling an appointment and returning to the dealer, I sat for over two hours before I had to approach someone and ask what was going on. Service is only fast when you own a BMW. When approached, they had no answer for me. I asked what they found, and they listed off several of these issues and offered to buy the vehicle back. Fine, all good. Trust is gone at this point and at least they were trying to correct the issue (or so I thought) This is where it gets worse, the sales manager, Christopher, has admitted to me that they did NOT inspect this car upon intake at their dealership. Fine, lazy but forgivable, just return my money right? Well at AutoNation there are procedures in place to prevent you from getting your refund easily. Christopher will not supply any paperwork stating that this return has been completed and that the refund check is on the way from corporate. As a matter of fact, Christopher has not even started the return on this vehicle over 24 hours after them taking possession of it. They have our vehicle AND our money. When pestered about this xxx backwards process, he simply says he does not have to take the vehicle back. He seems to forget the IL state law dictating that any used car sold with under 150,000 miles on it be covered by a 15 day, 500 mile powertrain warranty, which was not discussed when they asked to void the sale and take the vehicle back. Presumably because it would cost thousands to get the vehicle up to a condition that matches the inspection they sold the vehicle with. This place loves to operate under the assumption that its customers are clueless! When getting in touch with Chris today, he knew so little about the account I was referring to that he mentioned a down payment and financing to me. Financing? I paid in full. So if you intend on purchasing from Laurel of BMW, look around. I recommend making sure it’s not your primary mode of transportation, and I recommend that you do not trust their inspection. More
by 12TL
Employees Worked With
Jeff Abbas, Christopher Cole
March 03, 2024
Darrell at the dealership was fantastic to work with and so was the sales manager. Both have worked very efficiently and quickly to get the deal done. I got my dream car a Jaguar XKR and it is run like a ch so was the sales manager. Both have worked very efficiently and quickly to get the deal done. I got my dream car a Jaguar XKR and it is run like a champ ever since. I also love the 5-day money back warranty from our nation and the 3-month 4000 mile warranty. More
by tmagnus27
Employees Worked With
Darrell and his sales manager
March 03, 2024
This dealership is elegantly designed in and out. The staffs are friendly and helpful. We are under no pressure and the entire process is quick and easy. The staffs are friendly and helpful. We are under no pressure and the entire process is quick and easy. More
by see.richlandglobal
Employees Worked With
John Anderson
February 29, 2024
Enjoyed working with Javon who made my experience great. Majority of the paperwork was ready for my new lease before I arrived and the process went quickly and smoothly. Majority of the paperwork was ready for my new lease before I arrived and the process went quickly and smoothly. More
by Lwhittingham
Employees Worked With
Javon
February 26, 2024
Went in to sell my 06 gto. Left with a 128i. These guys were great. From the sales staff to the manager, A+.we will definitely be back in the future. Left with a 128i. These guys were great. From the sales staff to the manager, A+.we will definitely be back in the future. More
by Sanders1195
Employees Worked With
Brendon, Judtin and Chris
