Laurel BMW of Westmont

Had a hose blow on my2017 330I, car was towed to another dealer. They wanted $1100 to fix - hose not under warranty! Called Laurel (where I bought car) Fixed as customer goodwill & only cost $50.00. Gre dealer. They wanted $1100 to fix - hose not under warranty! Called Laurel (where I bought car) Fixed as customer goodwill & only cost $50.00. Great service! Glad to see a dealer stand behind their customer! More

Very pleased with my car purchase. Salesperson, Darrell was friendly, and well-informed about the car, having over two decades at the dealership. Took time to explain everything and did not "push" or att was friendly, and well-informed about the car, having over two decades at the dealership. Took time to explain everything and did not "push" or attempt to rush a sale. Would recommend dealership to friends and family More

Great customer service however after owning car for a year my wheels starting peeling on rims. Called dealership and salesperson, Tony Alonso, they said “call BMW directly”…I did, they said it’s the dea year my wheels starting peeling on rims. Called dealership and salesperson, Tony Alonso, they said “call BMW directly”…I did, they said it’s the dealership that should step up. I called dealer again and was told to contact a local BMW here in WI, (car purchased in IL) and they’ll help me. No, they wanted nothing to do with me. They said contact the dealer that sold you the car. LAUREL BMW DID NOTHING! Sad, very sad because when you purchase an automobile like a BMW, you do expect good customer service when there is clearly an issue such as this. More

Great experience. Bridget and her team went above and beyond to make this happen. I'd definitely go back for my next car. beyond to make this happen. I'd definitely go back for my next car. More

Purchased a 2021 M3c last week. The sales lady Lilly Kolarski took good care of us during the entire purchasing experience. She was really helpful and patient to answer all the questions professionally. Kolarski took good care of us during the entire purchasing experience. She was really helpful and patient to answer all the questions professionally. Highly recommend her as a salesperson, and Laurel BMW is a good dealership to work with. More

Many thanks to salesperson Paul Labak and the rest of the Laurel staff for my purchase of a new 2021 BMW 330i. Paul was a very no-pressure guy, patient, spent lots of time explaining all the technology, answ Laurel staff for my purchase of a new 2021 BMW 330i. Paul was a very no-pressure guy, patient, spent lots of time explaining all the technology, answering all questions, and helped work out a fair deal with his money people. It was one of the best car-buying experiences ever for me. This is a dealership that seems to value its customers and works very hard to get your business. More

Just purchased a custom ordered X3 M40i. Bridget Vancura and Rich Rams took great care of me. They went above and beyond a different BMW dealer that was actually closer to me. Every step of the process was and Rich Rams took great care of me. They went above and beyond a different BMW dealer that was actually closer to me. Every step of the process was easy and hassle free. I'll be stopping here first for any future vehicles. More

Bridget was so sweet and easy to work with. I am very happy with my purchase. Great place! The APR was more than I expected, but aside from that, I had a great experience and I would go back. happy with my purchase. Great place! The APR was more than I expected, but aside from that, I had a great experience and I would go back. More

Saw an X3 M40i on the website and filled out the contact form. Bridget Vancura called me shortly thereafter and was a pleasure to talk to. That's when our email communication/negotiations started and it was form. Bridget Vancura called me shortly thereafter and was a pleasure to talk to. That's when our email communication/negotiations started and it was very effective with zero pressure, none what so ever. Bridget was very responsive, too. She got me very close to what I was looking to spend so I think we both made a good deal. When I arrived to pick up the vehicle Bridget was off site so Tony took me for a test drive and tended to me until Bridget arrived shortly after. She was beyond accommodating and held my hand through the entire process down to taking my child seat out of my trade-in and installing in my new car. She also insisted on swapping my plates herself and wanted to carry my stuff when I had my hands full. I bought a lot of cars but never experienced any one sales person this attentive and kind. As far as the X3 M series...what can I say, I went from pretty much Flinstoning around to feeling like I'm flying in a space ship. I don't know if I'll ever be able to go back to a "regular vehicle" after this. This specific X3 M lacks a lot of features that are now standard on much cheaper domestic cars (i.e. blind spot detection, remote start, heated seats, a fun/dazzling dash display, sunglasses storage, etc) but the BMW drive and handling are exceptional and worth the sacrifice. More

I just purchased a 2021 X3. This is my fourth vehicle purchase from Laurel BMW of Westmont. Jeff Abbas and Rich Rams really helped me. As said this is my 4th vehicle purchase which is driven by the exc purchase from Laurel BMW of Westmont. Jeff Abbas and Rich Rams really helped me. As said this is my 4th vehicle purchase which is driven by the excellent service department. Service is the leading factor in my mind and Laurel has the best. More