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Laurel BMW of Westmont
Westmont, IL
932 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 932 reviews
August 05, 2021
I’m not sure if BMW has trained or mandated, that dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept. dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept., writer, wow. More
by alcargo
Employees Worked With
Enough info given
August 05, 2021
Friendly, but rip off, they are looking to get you BIG, would not advise you properly until too late. Would stay away for all matters as long as I can. would not advise you properly until too late. Would stay away for all matters as long as I can. More
by m3mode
Employees Worked With
dont know
August 05, 2021
Bought a 2020 x2 with 4000 miles on it. Paint on wheels was coming off. Told the dealer about it and they said don't worry we will take care of it. After the 3rd time of them trying to repaint them they lo was coming off. Told the dealer about it and they said don't worry we will take care of it. After the 3rd time of them trying to repaint them they look worse then when we got it. It's a defect and should be covered under a bmw warranty. Will never buy from here again. Hey, at least they got our money. Now it's just the run around. We will be contacting bmw directly. More
by R1200RT
Employees Worked With
Jessica Biczo
July 24, 2021
Had a hose blow on my2017 330I, car was towed to another dealer. They wanted $1100 to fix - hose not under warranty! Called Laurel (where I bought car) Fixed as customer goodwill & only cost $50.00. Gre dealer. They wanted $1100 to fix - hose not under warranty! Called Laurel (where I bought car) Fixed as customer goodwill & only cost $50.00. Great service! Glad to see a dealer stand behind their customer! More
by Czar22
Employees Worked With
Karl
July 05, 2021
Very pleased with my car purchase. Salesperson, Darrell was friendly, and well-informed about the car, having over two decades at the dealership. Took time to explain everything and did not "push" or att was friendly, and well-informed about the car, having over two decades at the dealership. Took time to explain everything and did not "push" or attempt to rush a sale. Would recommend dealership to friends and family More
by mbakalis
Employees Worked With
Darrell Phillips
June 30, 2021
Great customer service however after owning car for a year my wheels starting peeling on rims. Called dealership and salesperson, Tony Alonso, they said “call BMW directly”…I did, they said it’s the dea year my wheels starting peeling on rims. Called dealership and salesperson, Tony Alonso, they said “call BMW directly”…I did, they said it’s the dealership that should step up. I called dealer again and was told to contact a local BMW here in WI, (car purchased in IL) and they’ll help me. No, they wanted nothing to do with me. They said contact the dealer that sold you the car. LAUREL BMW DID NOTHING! Sad, very sad because when you purchase an automobile like a BMW, you do expect good customer service when there is clearly an issue such as this. More
by Holly1263
Employees Worked With
Tony Alonso
June 21, 2021
Purchased a 2021 M3c last week. The sales lady Lilly Kolarski took good care of us during the entire purchasing experience. She was really helpful and patient to answer all the questions professionally. Kolarski took good care of us during the entire purchasing experience. She was really helpful and patient to answer all the questions professionally. Highly recommend her as a salesperson, and Laurel BMW is a good dealership to work with. More
by Tangelooooooooooo
Employees Worked With
Lilly Kolarski
