Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Laurel BMW of Westmont

Westmont, IL

Overview
Reviews
Vehicles
4.7
932 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
Contact Dealership
View Awards

430 East Ogden Avenue

Westmont, IL

60559

Directions

By Type

Showing 932 reviews

July 07, 2023

In the 23 years I’ve been coming to Laurel, James Randall high attention to quality customer service standards is the reason I’m a loyal customer. James communicates progress throughout the service lifecycle More

by Sandro S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Randall
Report | Print
Jul 11, 2023 -

Laurel BMW of Westmont responded

Hello Sandro, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 06, 2023

Laurel BMW is very professional and thorough in their service department. I rated them 5 Stars!! More

by Al
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellburg
Report | Print
Jul 11, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2023

Very good people, very professional and helpful especially since I forgot to unclock my credit bureau's before I picked up the car. More

by patti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Castaneda, Andre DeVera
Report | Print
Jul 11, 2023 -

Laurel BMW of Westmont responded

Hi Patti, thank you so much for your positive comments about Laurel BMW of Westmont! Drive safe, and we'll see you on the road.

July 06, 2023

Excellent service experience with Nick and Cooper. Purchasing was also very easy and streamlined. Highly recommended. More

by smnovak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick; Cooper
Report | Print
Jul 11, 2023 -

Laurel BMW of Westmont responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 06, 2023

The service department is the major reason I buy my BMWs at this dealership. Jay Buis is tremendous. He is their best service adviser More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Jul 11, 2023 -

Laurel BMW of Westmont responded

Steve, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 04, 2023

I’m originally a customer from MN. The level of customer service here is lacking. Every time a come to this dealership, with an appointment, I always here over 2 hours. That’s unaccept More

by jen.drummond19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jul 06, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0311. We hope to hear from you.

July 03, 2023

They never called re the car I was interested in. It had probably sold already but they never contacted me More

by mhross200
Recommend Dealer
No
Employees Worked With
none
Report | Print
Jul 06, 2023 -

Laurel BMW of Westmont responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 27, 2023

Service appointment was easy to make and convenient. Courteous service was performed as scheduled and returned washed as usual. More

by John K
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Corbin
Report | Print
Jul 02, 2023 -

Laurel BMW of Westmont responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Laurel BMW of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2023

The deal in Westmont is very good and professional attitude. They recommend to repair which I did not know after inspection More

by hpyoe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
Report | Print
Jul 02, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Laurel BMW of Westmont and we hope to be of service again in the future.

June 26, 2023

Service Advisor James Randall always gives the best professional advice and service on every visit for both of our cars. More

by bschmieder
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Randall
Report | Print
Jun 29, 2023 -

Laurel BMW of Westmont responded

Hi, we're happy you found our staff to be so supportive during your experience here at Laurel BMW of Westmont. Feel free to reach out to us if you need anything. Have a wonderful day.

1
...
19
20
21
...
94