Laurel BMW of Westmont

Ms. Lilly Kolarski she is wonderful personality, and very helpful, my wife enjoyed talked with her. helpful, my wife enjoyed talked with her. More

Very simple and easy process, they even picked us up at the airport to make pick up of the vehicle easy! the airport to make pick up of the vehicle easy! More

Brendan Dorsey was so impressive from the minute I walked in he introduced himself. No high pressure but a whole lot of knowledge creating trust and friendship. I have since recommended him to my son-in-la in he introduced himself. No high pressure but a whole lot of knowledge creating trust and friendship. I have since recommended him to my son-in-law a former BMW owner who went to another high end brand and will return to BMW now. More

Custom ordered a new BMW X1. The car came in a couple weeks sooner than the 3 month expected wait time! Honored the deal we negotiated during the order process without any issues The car came in a couple weeks sooner than the 3 month expected wait time! Honored the deal we negotiated during the order process without any issues when I actually took delivery of the car. A very good experience. They even threw in a couple unexpected perks upon taking actual delivery. More

It was a Team effort. All sales personnel pitched in for the sake of the sale. Very nice. All sales personnel pitched in for the sake of the sale. Very nice. More

Service was great! Brendan Dorsey was very helpful, and knowledgeable. It was a positive experience. Brendan Dorsey was very helpful, and knowledgeable. It was a positive experience. More

Initially, this location performed a mediocre touch up paint service. Created bunch of micro scratches on my car and insisted that it was normal. Normal to do paint work without washing the car? When I ob paint service. Created bunch of micro scratches on my car and insisted that it was normal. Normal to do paint work without washing the car? When I objected to this quality of service they reluctantly agreed to redo the job. When I went back the second time, I discovered a new paint chip that was not there when I dropped off the car. Originally they took responsibility for this chip but later something changed. In the end, advisor CJ and manager Shannon treated me in a hostile manner insinuating that I caused that chip. Also, they canceled my appointment in unprofessional manner via email without giving me a reason. That was a red flag . Instead of accusing me of something, they could have checked their video cameras. Video footage will clearly show that I was inspecting that chip on their parking lot(for a while). Also they have access to all communication texts and the photo(time stamped). In fact, don’t they take before and after 360video? Who was driving the car around the dealership? Moreover, I started my inquiry right after I picked up my vehicle , not the following day. I was promised a phone call from the general manager and newer got one. Called and emailed this location’s manager, not available. Instead, they reached out to sell me another car. I have been going to this place for over 5 years and this last visit will be my last. I will not tolerate false accusation. Apparently, customer loyalty means nothing to this location. If you service your vehicle at this location think twice. More

I’ve been using this particular BMW dealership for service for many years have had numerous good experiences there. My last visit was no exception drop off was smooth. Loaner was provided and I was on service for many years have had numerous good experiences there. My last visit was no exception drop off was smooth. Loaner was provided and I was on my way. I had a malfunction with my convertible top, which was diagnosed and resolved big thanks to my service advisor Andre Brown is a young guy but very polished. He stayed in contact with me throughout the repair process worked with me on the total cost of the repairs and was there to deliver it when I picked it up, and even had my vehicle detailed. Thanks again to Andre and Laurel Bmw Westmont. More

CJ at Laurel BMW is awesome! He was very professional, kind, and answered my questions. I was happy to see the tech provide a video of my car, explaining the condition my ride wa He was very professional, kind, and answered my questions. I was happy to see the tech provide a video of my car, explaining the condition my ride was in. The oil change and engine air filter replacement was completed quickly. Definitely will be continuing to service my X5 at Laurel. Thanks, CJ! More