Laurel BMW of Westmont

Jay Buis is the very BEST! You are lucky to have him representing Laurel BMW. He has been my service contact for over 25 years and he is why I continue to buy BMWs. You are lucky to have him representing Laurel BMW. He has been my service contact for over 25 years and he is why I continue to buy BMWs. More

I have been bringing my car to Laurel BMW for 20 years. I love the personal service that I get. Jay takes care of me and my vehicle every single time. I moved to Colorado and still bring my car in for s I love the personal service that I get. Jay takes care of me and my vehicle every single time. I moved to Colorado and still bring my car in for service to Laurel when I am back in Chicago. More

Always great service over the last 8 years. Tony / salesman, James / service, and Dean / service all top notch at what they do! Tony / salesman, James / service, and Dean / service all top notch at what they do! More

Excellent service visit and treatment. Andy always is fast to respond, communicative, and a pleasure to work with. I appreciate the honesty and the video maintenance review. Andy always is fast to respond, communicative, and a pleasure to work with. I appreciate the honesty and the video maintenance review. More

Excellent service. Plugged my tire for no charge. Drop off and pick up service was great. Plugged my tire for no charge. Drop off and pick up service was great. More

Dean was very helpful as per usual. It’s always a pleasure to do business with him. 5 star service is the norm. It’s always a pleasure to do business with him. 5 star service is the norm. More

My overall experience was positive. I worked with two service advisors across my visits. One was good and the other should’ve been better. On my first visit, the service advisor didn’t I worked with two service advisors across my visits. One was good and the other should’ve been better. On my first visit, the service advisor didn’t inform me of the available maintenance programs until after I spent 4 hours at the dealership. I had to make a second visit because of this. I emailed the service advisor prior to my visit asking him to have a part in stock so that I wouldn’t need to make a third visit. I never heard back from him. During my appointment, they needed to replace my lights under warranty but didn’t have it in stock. The same very lights I had asked the service advisor during the week. I needlessly had to wait over the weekend until they could get the part More

Excellent Sales and service, Communication from service over the top. I would definitely buy another BMW from them . over the top. I would definitely buy another BMW from them . More

Great, professional service by Laurel BMW in Westmont, IL . Blake was very professional and attentive with his advice on what services my car needed, making sure that I had a full understanding of what was b . Blake was very professional and attentive with his advice on what services my car needed, making sure that I had a full understanding of what was being done. In addition, it was also great that Laurel BMW sends out videos explaining the work being done - this is something that not many other places do! The waiting "lounge" is always neat and clean, which makes for a much more pleasant experience waiting for my car to be serviced. And let's not forget about the Starbucks coffee - definitely a nice touch! More