Laurel BMW of Westmont

On october 27th, I purchased my first ever used Acura car at BMW Westmont, which is Autonation certified since they had a pre-owned car sale with great prices. The car was paid for in cash/ cheque. Later th at BMW Westmont, which is Autonation certified since they had a pre-owned car sale with great prices. The car was paid for in cash/ cheque. Later that evening, when I was driving back home on the highway, I noticed a couple of issues with the car, so I called Darrell, the salesperson, and he said they can take the car back since they have the Autonation 5 day money back no questions asked policy. The next day I went back to the BMW dealership. When I tried to return the car, the used car manager tried to convince me that the Autonation return policy doesn’t apply since there is no major mechanical failure, which is not true. Firstly, this is not true and was deceitful on their part since they claimed multiple times before the sale that they have a no questions asked return policy. Furthermore, since then I have found similar complaints online about the same pre-owned sales manager. However, after insisting and explaining my situation, they accepted my return and claimed that they would mail my check back in about 7 business days since I don’t live in the chicagoland area. For the car return, initially they didn’t even give me any paperwork stating that the car was returned. The salespeople were deliberately avoiding my calls and after a few calls to the Autonation corporate line, the general manager at the store called me back and was able to provide a proof of return. Now, it has been 6 business days (9 days) since the return and the salespeople at the store just tell me the refund process has started and is ongoing since I left the store. They make these claims without even checking and the dealership doesn’t have a front end accounting, so I can’t speak to anyone in accounting about my refund matter. Also, the finance managers and general managers are too busy to take my calls. I basically have no way of knowing if the refund process of the cheque has even been initiated and since I don’t live near the dealership, I can’t even physically go to the store and check with them unless I make a long commute. As a result of this issue, I have lost both my other car offers to other buyers and I can’t buy another car right now because I need the remainder of my money for other daily/ school expenses. I understand that it takes time for a corporate company to cut a refund check, but it it very shady that they can't even give me clear update of what is going on. I feel like they have just left my refund file aside because they are pissed off at me. On the whole, this was my first time purchasing a car as an international student and I feel that this dealership has completely taken advantage of my situation, especially because I don’t live near the dealership. I would recommend that people never go here unless they are trying to purchase new BMW vehicles. More

Every step of process was efficient Steve and Scott stepped up and assisted me get my appointment and service completed. The entire service department were there to help. This was really apreciated. stepped up and assisted me get my appointment and service completed. The entire service department were there to help. This was really apreciated. I enjoy working with Scott Corbin More

Exceptionally pleasant, low stress easy process from start to Finnish, Every step in the process was transparent and low key. I was very pleased to do business with Laurel BMW and I look forward to my n start to Finnish, Every step in the process was transparent and low key. I was very pleased to do business with Laurel BMW and I look forward to my next interaction. More

Andy was great to work with! Quick and easy to service my vehicle! Thanks for everything! Quick and easy to service my vehicle! Thanks for everything! More

Jay treated me so well and I never write reviews but he deserves it, my service experience was exceptional and I’ll keep coming back deserves it, my service experience was exceptional and I’ll keep coming back More

We’ve been going to Laurel for more than seven years because of their dependable service, reasonable prices and knowledgeable recommendations led by our service manager, Jay Buis. The car is now 10 year because of their dependable service, reasonable prices and knowledgeable recommendations led by our service manager, Jay Buis. The car is now 10 years old and runs like it’s brand new! More

They were prompt and clear about the service I needed. They made suggestions on future maintenance which was appreciated They made suggestions on future maintenance which was appreciated More

If you are looking for a dealer who provides great service after selling you a car, I would highly recommend Laurel BMW of Westmont! I have only had experience with James Randall but I am very happy w service after selling you a car, I would highly recommend Laurel BMW of Westmont! I have only had experience with James Randall but I am very happy with him1 He answers my calls and my questions and immediately takes care of me. He is honest, reliable and very knowledgeable! i couldn't be happier. More

Blake is great, he makes sure things get done and communicates great. I always like brining my car in since I know it will be taken care of correctly. communicates great. I always like brining my car in since I know it will be taken care of correctly. More

Hi, I came for a $160 oilchange ended up paying $3600. - including over $2,000 labor cost..that is NOT right!!! - including over $2,000 labor cost..that is NOT right!!! More