Laurel BMW of Westmont

I bought my BMW because I loved the car but more importantly because of the excellent service I got from Shyann Jones. importantly because of the excellent service I got from Shyann Jones. More

I had an amazing experience working with Shyann as my car purchasing consultant! She was professional, knowledgeable, and truly went above and beyond to make the process smooth and stress-free. From answerin purchasing consultant! She was professional, knowledgeable, and truly went above and beyond to make the process smooth and stress-free. From answering all my questions to helping me find the perfect vehicle, Shyann made sure I felt confident in my purchase. Her friendly attitude and commitment to excellent customer service made all the difference. I highly recommend Shyann to anyone looking for a hassle-free and enjoyable car-buying experience! More

My experience was excellent, Alexis McAdam was great. I will continue to be serviced by Westmont BMW. I will continue to be serviced by Westmont BMW. More

Shyann was great. She was pleasant and the test drive was very nice. She explained everything with the car. The process was smooth also she made it very smooth for me. She was pleasant and the test drive was very nice. She explained everything with the car. The process was smooth also she made it very smooth for me. More

All cars seem to come off the assembly line equipped with many optional expensive features many of which are poorly described. I was told that if I did not want these I would have to submit a special reques many optional expensive features many of which are poorly described. I was told that if I did not want these I would have to submit a special request and have to wait for a month or more for one to be made without this optional equipment. Worse yet were the optional $300 wheels. When I asked if they arrived with these wheels could they be removed and replaced with the originals, I was no because the car would have to be redesigned to be driven with the originals! After we decided to buy the car anyway we had to wait a long time for someone to arrive with the sales contract. When we read it we found it very confusing and hard to understand. It also contained many expensive options some of which I already said I didn't want. Finally, after a long confusing conversation we signed it but found that my wife and I had to wait once again, This time for the salesman to show up with the keys. When he finally arrived, he apologized saying that he was tied up with another customer. After syncing my phone with the car, he gave me the keys and my wife and I started the one hour drive back home in the dark in a car that I had never driven before and taking a route that we were very unfamiliar with. The fact that we were both in our 80's did not help. There is more to be said about this and our later visit for routine service but this already too long. Our final conclusions are although we are happy with our car, our purchasing and service experiences were very disappointing. Even worse, my experiences at two other Chicago area BMW dealerships were also disappointing so be on guard where ever you go. Hopefully you can find a good one. More

Bought vehicle and was advised my car had feature’s it doesn’t really have . Salesman need more training on the actual feature’s cars really have. Instead of misleading clients that go there to spend thei doesn’t really have . Salesman need more training on the actual feature’s cars really have. Instead of misleading clients that go there to spend their hard earned money. Don’t recommend More

I had an awesome experience at this dealership. Straight forward, consistent communication and Shyann Jones was awesome to work with as a Client Advisor. She kept me updated every step of the way Straight forward, consistent communication and Shyann Jones was awesome to work with as a Client Advisor. She kept me updated every step of the way, took pictures whenever I asked for them, and I felt was an advocate for me as a consumer/buyer. Even the post-sales service and follow-up was truly outstanding. Sales leadership team was also easy to work with (although Shyann was often who I communicated with). The little amount of communication I did have the with the sales leadership team was professional and courteous at all times. Highly recommended. More

Shyann made my BMW X5 purchase an outstanding experience. She was knowledgeable, patient, professional, and made the entire process seamless. Her attention to detail and dedication to customer satisfaction t She was knowledgeable, patient, professional, and made the entire process seamless. Her attention to detail and dedication to customer satisfaction truly set her apart even after purchasing. Highly recommend Shyann and Laurel BMW for anyone looking to buy their next car! More