Larson Cadillac

Poor customer service in service dept, sat in a non customer friendly waiting area. Job was supposed to take an hour to rest computer after waiting 3-1/2 hours finally went to service desk for them to customer friendly waiting area. Job was supposed to take an hour to rest computer after waiting 3-1/2 hours finally went to service desk for them to tell they had issues figuring it out and that was why it took so long. Told them I was only paying for the hour services fee which was outrageous at $195 plus tax. Waiting area had no water no coffee and tv turned off. I’ve been to Honda and ford service centers and they are very welcoming to customers waiting for service. Coffee, tea food and tv More

I took my cadillac into Larsen’s in Fife for an oil change and there were a few recommended repairs needed. 1 being replacing my radiator. I decided not to get the recommended work done at the time and change and there were a few recommended repairs needed. 1 being replacing my radiator. I decided not to get the recommended work done at the time and picked up my car. Unbeknownst to me, my radiator had no antifreeze. There was fluid when I dropped it off and there were no indications of a radiator leak prior. Clearly the service dept emptied my radiator and neglected to refill it before I picked it up. I hadn’t driven 5 miles before my car overheated on the freeway. Once I had the inconvenience of waiting on the side of the freeway on a hot sunny day during peak time for road service to fill the radiator my car ran perfectly fine afterwards! More

Larson Cadillac is a rock solid dealer great service and sells quality new and used cars ! sells quality new and used cars ! More

GM discontinued a module essential to running my and millions of other cars. But there is nothing that can be done. You have a person that is your service manager, Ken he is one of the single best peopl millions of other cars. But there is nothing that can be done. You have a person that is your service manager, Ken he is one of the single best people I have ever ran into in the auto industry. He went way beyond just trying to help me. My advice to you is do not let him get away! Ron More

They do not answer their telephones. My car was done by 11:30. And no one called me until almost 5:00. Unacceptable! I tried many times during the afternoon to get through to the ser My car was done by 11:30. And no one called me until almost 5:00. Unacceptable! I tried many times during the afternoon to get through to the service department, but all I could do was leave voice-mail. Which was never returned. I even called the sales department in hopes of being able to actually speak to a live human being. The gentleman who eventually answered the phone said that he would pass my message along. I do not know if he did or not, but how hard would it have been to walk across that driveway to find out if my car was done. It would avetaken him 5 minutes. And when I was there it did not look like any customers were beating down the door to buy a car. His behavior was selfish and rude. More

The shop I feel doesn't have the proper training for diagnosis of the problems. diagnosis of the problems. More

From beginning to end, my experience at Larson Cadillac was great. After having been to a couple other Cadillac dealers, Larson was by far the best. Would recommend to anyone. was great. After having been to a couple other Cadillac dealers, Larson was by far the best. Would recommend to anyone. More

It was great. Very efficient, on time, everyone was kind and helpful. Will use in the future Very efficient, on time, everyone was kind and helpful. Will use in the future More

Dropped car off at 9am for an oil change that was scheduled for an appointment at 1:00pm. Vehicle was ready to pick up at 11am. Great service! scheduled for an appointment at 1:00pm. Vehicle was ready to pick up at 11am. Great service! More

They did a wash and vacuum after the oil change that I hadn’t even requested! Thank you! hadn’t even requested! Thank you! More