Larson Cadillac

MacKenzie was great, I was however disappointed when I was told I would need to pay for a rental due to your 2 loaners both being in the shop was told I would need to pay for a rental due to your 2 loaners both being in the shop More

Adam was very helpful when fixing a mistake that was made from another shop within the company! He was able to make everything right and was very easy to work with. He was also very kind and knowledgeable. H from another shop within the company! He was able to make everything right and was very easy to work with. He was also very kind and knowledgeable. His manager was also right behind him and was very helpful in this matter as well. They make a great team. More

Adam Nunez makes the wheels turn. He goes above and beyond. I hope you guys do everything in your power to keep the asset that he is. He goes above and beyond. I hope you guys do everything in your power to keep the asset that he is. More

The sales department staff was professional throughout, answered my questions, and was attentive to my concerns. answered my questions, and was attentive to my concerns. More

Employee were good. Do not understand why it takes 2 plus hours to change your oil. You need to keep the customer updated,or let the customer check on the progress thems Do not understand why it takes 2 plus hours to change your oil. You need to keep the customer updated,or let the customer check on the progress themselves. More

Great Service and Great Customer Service. I will continue to use their services to Maintain my Vehicle Service. I will continue to use their services to Maintain my Vehicle Service. More

I have had an Cadillac Escalade since 2005, and recently moved to Puyallup, WA. The service I received at this dealership was not what I would expect from a Cadillac service department. I made my appointm moved to Puyallup, WA. The service I received at this dealership was not what I would expect from a Cadillac service department. I made my appointment well in advance. Took my escalade in to have the AC repaired. They had my vehicle for 9 days. Did not offer me a ride back to my house, nor offer me a loaner vehicle. They first said they would call me by end of day on the day I dropped it off. No call. I called the next day, left a message and did not receive a call back for 2 days. They then proceeded to tell me what the diagnosis was and vehicle would be ready by Friday. Again, I called on Friday mid-day. No returned call. The following Monday I called again. No response. On Tuesday, I finally got a hold of someone and the proceeded to tell me exactly what the service person told me the previous week. He indicated that the vehicle had not been repaired yet and was scheduled for the following day. Really!!!! I finally got my vehicle on the 9th day. When I went to pick it up, they handed me the bill, which was $395 more than what they quoted me. Said it was to run the diagnostic's and that the repair was separate. Then handed me my keys and said vehicle was parked in the parking lot and pointed me in that direction. Again Really!!! Never in those 9 days did I ever speak to the actual service manager (Kenneth), only whoever was manning their receptionist desk. I even left specific messages for Kenneth. Even more disappointing was not offer to give me a ride, nor offer a loaner vehicle. I have always had my Cadillac vehicles serviced with a Cadillac dealership, mainly in CA. This was my first experience with a PNW dealership and I have to say it was very disappointing. When you spend $90K for a luxury vehicle, I would expect 5-star service. I wish I had had a better experience. More

Mackenzie is great. She is friendly, knowledgeable and efficient. She always remembers us when we come in for service. Love the personal touch! She is friendly, knowledgeable and efficient. She always remembers us when we come in for service. Love the personal touch! More

1 word. HORRENDOUS!!!! After the last time I decided to give Larson one more chance. Worse than the time before. HORRENDOUS!!!! After the last time I decided to give Larson one more chance. Worse than the time before. More