Larry H. Miller Honda Murray

Crooks Terrible high pressure sales tactics while also being rude. No customer service, especially after you purchase a car. You actually have to train you Terrible high pressure sales tactics while also being rude. No customer service, especially after you purchase a car. You actually have to train your employees and have them practice to be this incompetent and rude. I purchased a used vehicle from Larry Miller Honda and the transmission failed after 14 months, 2 months after the warranty expired. Hmmmmm... all mechanics that evaluated the problem were all convinced that Larry Miller was negligent in that they knew the transmission would fail. I believe the technical term for this deanship is "CROOKS"! If you enjoy being treated like crap while being robbed, this is the place! More

Made the deal! The sales manager and salesmen (we had two) really stepped up to the plate to make our deal happen and were able to fix a few things to make us happy! The sales manager and salesmen (we had two) really stepped up to the plate to make our deal happen and were able to fix a few things to make us happy! More

Frozen I had a service on my car just within the last three days. Jackson Browne and the technicians who worked on my car went above my expectations. They I had a service on my car just within the last three days. Jackson Browne and the technicians who worked on my car went above my expectations. They took great care of my car as they struggled to find out what was wrong. Jackson told me that they all thought there was a major issue with my car. The technician spent hours ruling out many major problems. The technicians were very thorough and made sure my car would be in great running condition. Jackson came in on his day off to notify me it was finished. Also, they could find nothing wrong. It seems my engine froze up. I was treated very fairly. They did a fantastic job of keeping me informed and taking care of my car. Thank you to all who worked on my car. Jackson, thank you. More

Service department and service manager drop the ball twice! This is our 6th Honda/ Acura and while I still love the brand I will not return to LHM when it's time to re-purchase. Here is why: I brought in my 20 This is our 6th Honda/ Acura and while I still love the brand I will not return to LHM when it's time to re-purchase. Here is why: I brought in my 2016 Civic for for its factory service. I had two issues in addition to the normal service maintenance. One was the leather on the interior side of the front passengers' seat that was not anchored to the seat frame, and the other was the cruise control was not regulating the vehicle's speed on a downhill slope. The leather turns out not to be tucked into the frame as it is on the driver's seat. I had to find this out not from the LHM service department/manager who never gave me a follow-up call. Instead I had to take the car to Ken Garff Honda where a service tech took me onto the lot where we checked another '16 Civic and discovered that the front passengers' seat had a similar untucked leather side trim. I left the sales manager at LHM a message with all those details and said he had lost two customers, my wife drives a 2014 CRV. I never heard a response from him. As a side note my wife just bought a new 2019 hybrid SUV, but not from LHM! The second and more troubling issue with my Civic is that the cruise conrol does not regulate and maintain the set speed on a downhill slope. I can set the speed at 25 mph on a local road and find the car going over 30 mph on a shallow grade. This being our 6th Honda/ Acura, and all the previous cars actually providing cruise CONTROL, I asked that it be checked. I was told that cruise control did not regulate downhill speed! That is contrary to what Honda of America Customer Service and the service tech at Ken Garff told me. I will be taking my Civic to KGH tomorrow to get the kind of customer service I was used to with my previous Honda dealerships. More

Incredible! From start to finish the whole team took great care of me! So glad I “kicked the tires” with them. I traded in a vehicle and purchased a new Accord. P From start to finish the whole team took great care of me! So glad I “kicked the tires” with them. I traded in a vehicle and purchased a new Accord. Pleased with the entire experience! More

Smoke and mirrors crooks How many of innocent people's warranties do they get to keep i wonder? Bought a lemon used Honda Accord traded it in within a year I was told by finan How many of innocent people's warranties do they get to keep i wonder? Bought a lemon used Honda Accord traded it in within a year I was told by finance company to call them and get warranty money is refunded nothing but a run around it's been 3 months now when we purchased the car there was no paperwork given to us they keeps saying it was on a flash drive and never received one of them either More

Phenomenal service Akron is amazing, by the time I left with my car I felt like we were friends for a long time. He is always available and willing to do the best for t Akron is amazing, by the time I left with my car I felt like we were friends for a long time. He is always available and willing to do the best for the customer. More

Very disappointing and dishonest We took our 2003 Honda Civic to the Larry H Miller Service center on Saturday April 7 with a concern about the engine acting strangely when it reached We took our 2003 Honda Civic to the Larry H Miller Service center on Saturday April 7 with a concern about the engine acting strangely when it reached a certain level of RPMs and a check engine light that had gone on.We left it and received a call back shortly telling us that it had a dead battery which meant that it had wiped the check engine light. The car had not had any problem starting prior to this but the battery was under warranty so we had them replace it. Then they informed us that we needed a new alternator which was probably what had been causing the engine problems but they couldn’t tell for sure because the dead battery had wiped the check engine light. The price quoted for the alternator seemed very high so we told them we would get back to them and got prices from a couple of other places that were a couple of hundred dollars cheaper. In the meantime they called us back and offered to drop the price by a hundred dollars and give us “employee pricing” or sell us an aftermarket alternator with a shorter warranty that was less expensive. They still couldn’t guarantee that this was really the problem of course. We opted for the aftermarket part which they said they would have to order so it wouldn’t be available to be installed until Monday. They would then drive the car and wait for the check engine light to come on so they could see what the problem really was. Monday morning we received a call that informed us that the check engine light registered a problem with the v-tech system. Apparently the oil was dangerously low and very dirty. We had the oil changed a month before this. They said it looked like it hadn’t been changed for a year. They didn’t show us the oil sample. I’m not a mechanic but it seems like checking the oil level is a fairly easy thing to do. They were pretty quick to check other things, maybe they could’ve checked that at the beginning of the visit? They then informed us that the car had broken front ball joints and compliance bushings and needed an additional almost $900 worth of repairs to correct those issues. I told them that we were not doing that right now and the Service Advisor informed me in strong terms that without those repairs the car was not safe to drive at speeds more than 40 MPH. I again declined saying that we would probably be selling the car soon as we had put more money into it for repairs recently than I was comfortable with. He then asked me how much I thought we might sell it for which seems a little bit off to me. I guess he didn’t like my response because he didn’t pursue that line of questioning. We have a family friend who owns a tire/brake and suspension business. We took the car into him this morning and asked him to look at it. In his opinion and the opinion of 3 of his technicians, the suspensions issues that they warned us so strongly about do not exist. I called the customer relations specialist yesterday to express my unhappiness with my experience at the service department. He said he would speak with the Service Manager and get back to me. I have received no follow up. We have purchased two Honda Pilots from Larry H Miller Honda and are in the market for a new vehicle this spring. We have bought our cars into the service department for maintenance and repairs for years, not just our Pilots but our other vehicles as well. We had one other service visit with this same Service Advisor within the last couple of months that felt like something was off. The description of the issue and his explanation of what was wrong just felt a little funny and ended up being very expensive but we let it go because of the past relationship we’ve had with your dealership. This however was blatant and we were able to follow up with someone else to find out that he was attempting to rip us off. We will not be returning to your dealership and we will spread the word. More