Larry H. Miller Chrysler Jeep Dodge Ram Boise

Horrible Experience Horrible customer service. I’ve had good experiences here before with simple things. I went in for an oil change. I told the tech I had an issue w Horrible customer service. I’ve had good experiences here before with simple things. I went in for an oil change. I told the tech I had an issue with my tire pressure sensor. They topped off the air, didn’t check it, and gave the car back to me, light still on, with a “clean bill of health.” They texted me. “Was you experience a ten?” I said no, and explained why it wasn’t. Suddenly I had an appointment the next day for 1045 a.m. Checking the sensors took 2 minutes, something they could have easily done the day before. “Three of the four are bad,” Brian tells me. “I’ll need the car for the day.” “I didn’t plan to leave it,” i told him. “I guess I’ll see if I can get a ride. “ Apparently he didn’t hear me or ignored me. He just called the parts people. He got prices on the parts. “I have an extended warranty,” I told him. “So I don’t have to pay for that.” “Well, I’ll need it for more than a day,” he told me. “We have to wait to get authorization through the warranty company.” “I’m leaving on a trip tomorrow,” I said. “That’s not going to work.” Brian shrugged. SHRUGGED like he didn’t care. “That’s the way extended warranties work,” he said. “That’s too bad. Maybe you can take it to Carmax where you bought it, they can get you a loaner car, and bring yours back here for the warranty work.” “So I’m making another trip here before we can get this done, a third trip, because you couldn’t take two minutes to check this yesterday, and tell me this then?” Quote: “I’ve never helped you before.” Me: “I’m not talking about you personally, I’m talking about the dealership.” “You want your car fixed today?” He said. By this pint he’s hostile. “You pay me, then go collect from your warranty people.” “Why didn’t we set up a time yesterday when you would have payment and could do the work?” No answer. Just a glare. By this point I’m frustrated too. “I’m leaving and never coming back,” I told him. He didn’t say a word. Not word one. I guess he and his bosses don’t care. Of course my wife bought a Subaru through them, and we’ve gone their for maintenance, but never again. I guess I’ll give Dennis Dillon a shot. More

Service Appointment The service department was accommodating when I called for the appointment. The service representative was knowledgeable and efficient when the vehicl The service department was accommodating when I called for the appointment. The service representative was knowledgeable and efficient when the vehicle was dropped off. The service was done in a reasonable amount of time. More

Great experience I had a great experience at Larry Miller, Hayden was very friendly and helpful. This the 3rd car I have bought from Larry Miller in the past 25 years I had a great experience at Larry Miller, Hayden was very friendly and helpful. This the 3rd car I have bought from Larry Miller in the past 25 years and each time has been a great experience. They are always helpful and respectful of my time, I would definitely go back. More

RAM Tailgate Recall Excellent service on this recall. All work was done within the estimated time frame given to us. Service rep was very professional and friendly in g Excellent service on this recall. All work was done within the estimated time frame given to us. Service rep was very professional and friendly in getting the work done. Recommend Larry Miller in Boise to everyone looking for a great car with excellent follow-up service. More

Highly Recommend Alley was so helpful, friendly & funny! She made finding our new Jeep easy, and Mike was so great at explaining our options and getting us to the pric Alley was so helpful, friendly & funny! She made finding our new Jeep easy, and Mike was so great at explaining our options and getting us to the price we needed! Thank you! More

Service Dept. Can not say enough good things about Lanny and the Service Dept., they are always straight forward and professional. Even when I have questions Lanny Can not say enough good things about Lanny and the Service Dept., they are always straight forward and professional. Even when I have questions Lanny gets me the answers and helps with weird lil' issues. This time was a 4 hour service- brakes, oil change and recall updates, which flew by. Lanny checked in to see if I needed anything and before I knew it I was on the road. Everyone was smiling. Thank you! Holly More

Best Car Shopping Experience Comfortable and friendly environment. Knowledgeable sales person, stayed with us all day looking for the perfect vehicle for our needs. Found it, dr Comfortable and friendly environment. Knowledgeable sales person, stayed with us all day looking for the perfect vehicle for our needs. Found it, drove it, loved it. More

Greatest Not to single out any one service Dept person, I have found all of them that I have worked with for the Jeep and the Pacifica have been great. They ar Not to single out any one service Dept person, I have found all of them that I have worked with for the Jeep and the Pacifica have been great. They are polite, courteous and knowledgeable, More

Service These people have always taken excellent care of my vehicles. Even delivered a new truck to me in San Diego when my old truck needed to be replaced These people have always taken excellent care of my vehicles. Even delivered a new truck to me in San Diego when my old truck needed to be replaced More

Easy deal Liked working with Brent, straight forward and took care of me professionally and in a friendly manner. I would recommend my friends interested in a Liked working with Brent, straight forward and took care of me professionally and in a friendly manner. I would recommend my friends interested in a new car to meet with him More