Landmark Ford Inc

This makes the 4th truck we have purchased from Landmark Ford. Great service after the sale. Would like to thank all the people involved in our last purchase. Ford. Great service after the sale. Would like to thank all the people involved in our last purchase. More

I found the vehicle I was interested in online and then contacted the dealership. Ben Nelson reached out to me and we set up a time to test drive the vehicle the next day. When I got there he had the veh contacted the dealership. Ben Nelson reached out to me and we set up a time to test drive the vehicle the next day. When I got there he had the vehicle ready to go! I loved the vehicle and wanted to purchase. The Landmark Ford team made the whole process so easy. They let me drive the vehicle home that day and the next morning my husband and I went back and signed all the paperwork. So appreciative of Ben Nelson and the rest of the team for taking all the stress out of our purchase. More

Was well pleased with the total package of courteous and willingness to help better understand the total package and function of all the many accessories of my 2022 Ford Bronco..................Thank You... willingness to help better understand the total package and function of all the many accessories of my 2022 Ford Bronco..................Thank You...Thank You! Thanks Dave! Ed and Barb Cook More

Could have been faster got there at 1pppm for my appointment got out of there at 400pm appointment got out of there at 400pm More

Fabulous Customer Service! I would purchase through landmark for my next vehicle. Great inventory selection too! I would purchase through landmark for my next vehicle. Great inventory selection too! More

Rick Larson and Tyler Winchester did a great job helping me through the process of buying my new Ford Escape! me through the process of buying my new Ford Escape! More

They did all the work and I got the Exploer I wanted. Thank you very much!!!!!!!!! Thank you very much!!!!!!!!! More

I have bought several cars from landmark ford and have alway been treated great. Everyone was awesome when I bought my truck!!!!!! Would definitely recommend Landmark Ford alway been treated great. Everyone was awesome when I bought my truck!!!!!! Would definitely recommend Landmark Ford More

Salesman was great to deal with but the general manager came in and was a little to pushing for me tried to make me feel like my trade in was junk and it was a nice truck but we finally made the deal came in and was a little to pushing for me tried to make me feel like my trade in was junk and it was a nice truck but we finally made the deal More

When you work hard for every dollar you make and you finally are able to obtain financing to purchase a used vehicle that you were told was inspected and is running great… you don’t expect to have a maj finally are able to obtain financing to purchase a used vehicle that you were told was inspected and is running great… you don’t expect to have a major breakdown in the first few months of ownership. We bought a used van from Landmark Automotive Group in Springfield IL on May 8, 2021. Yes I UNDERSTAND it is a USED VAN…. When I contacted the sales person about this van, I asked a lot about the history, service records and if they had inspected it. The sales guy, Jeremy Lookis, said he would have it inspected. He then messaged me back after it had been inspected and said that everything was fine and they gave the van an oil change. We took the van for a test drive as directed by the salesman, which was around a several block area basically around their dealership. Once we completed the paperwork and headed back to Colfax. On the way home, at 55-60 there was a shake in the front end. I called the salesman once we were home about it. The next day Garry Oesch had I’m the van looked at and it was discovered that the sway bar was bad and needed replaced. Also the rear differential was leaking, and the tires were dry rotted on the inside. So we had the work done and had new tires put on. In late August on the way to work, the van broke down… the transmission had went out! (No warning lights nothing, just wouldn’t drive after going from Colfax to I55 at Towanda) I called the dealership and left several voicemails and never heard back. We had our dealership put in a remanufactured transmission with a warranty. Back on the road… on this last Monday Garry drove to Peoria no problem, once he turned on to Pioneer Rd, the van lost all power and started knocking!!! The engine had just went out…. Thankfully a good friend helped him get it back to Normal the next day to the dealership where we have had all our work done. Now the van needs a new engine! I called Landmark Automotive in Springfield AGAIN…. I spoke to Jeremy Lookis and he said he felt bad but his hands were tied. I said we bought this van 4 MONTHS AGO! 4 MONTHS! He just said he was sorry we only had a 90 day warranty…. So I called the General Manager Mr. Borski 2 times and he called me back… only to be very short with me and to keep repeating “What did you expect for a 9 year old van with over 140k in mileage.” Everything I said to him… he would just say “I will repeat… what did you expect,” or I hate to say it again” Now, I understand we bought a USED VAN… that is 9 years old with 142k in mileage… but we EXPECTED it would last longer than 4 MONTHS ! He said I don’t know what you want from us? Well what I wanted was a van that was gonna last longer than 4 MONTHS! I am so disappointed with Landmark Automotive Group…. We paid over $12,000 for this van and did not expect to have to put another $9,100 in it in less than 5 months and be told “Well, what did you expect” More