Landmark Atlanta Chrysler Dodge Jeep RAM

No one seems to care If I could give this zero stars I would. This place is the definition of the ole bait and switch. I was excited at first to buy my new car and then If I could give this zero stars I would. This place is the definition of the ole bait and switch. I was excited at first to buy my new car and then the nickel and diming began. I was actually penalized because I got a lower rate of financing then they offered. First they reduced a rebate $1000 because I received a lower rate of financing. They didn’t tell me. I was told my list price was $35k, saving “$9k” and then they added close to $5k with out telling me. Granted I should of checked and double checked everything but the snails pace exhausted me. They added gap insurance without asking me. It was never once spoken about. They added a vehicle protection program with out asking me. Those two alone increased the value of $3500. This is only the beginning. Basically no one seems to care. The service department is a whole different type of horrible. My car had 43 miles on it when I got it. I noticed the trunk liner had kinda popped out a little...i figured this was just a little issue that could be fixed quickly. I was wrong. There is zero communication between the service department. I am almost 100% sure the first time I took it in they never did anything and they had my car for 3 days. The level of professionalism doesn’t exist here and if I could redo it all over again I would never step foot in this dealership. More

New car purchase Dian Alford took great car of me! Landmark is an excellent dealer willing to find a favorable deal for all parties. Definitely recommend this dealersh Dian Alford took great car of me! Landmark is an excellent dealer willing to find a favorable deal for all parties. Definitely recommend this dealership More

Terrible Communication and Reps It's been over a month, and I have yet to receive an update on a part after I have called multiple times and emailed the service rep. I was in the It's been over a month, and I have yet to receive an update on a part after I have called multiple times and emailed the service rep. I was in there 2/21 and for it to be 3/31 it's makes no sense as to why I can't get an update on the part needed to repair my now 1yr old car that I bought brand new from delearship. I thought the first mishap with my title paperwork being sent to the WRONG address (how that happens when VA DMV literally has a website with clear instructions and both "how-to" and "where-to" videos on the subject matter is beyond me) would prompt leadership to be mindful of their operations. Especially since it took me over 60 days to get my tags over THEIR error (and no they didn't offer me anything for my the unnecessary time and effort I put into resolving the issue). BUT obviously I am back at square one with delearship. More

New Ram owner Michelle Briscoe was very proactive, by contacting me and setting up an appointment. She showed me a truck that I was interested in. And when we got d Michelle Briscoe was very proactive, by contacting me and setting up an appointment. She showed me a truck that I was interested in. And when we got down to it she was able to bring in the vehicle I wanted. More

Landmark Service is a DISASTER Every dealership is busy. I completely understand that. I scheduled warranty work almost 2 weeks in advance and dropped my Jeep off early due to meeti Every dealership is busy. I completely understand that. I scheduled warranty work almost 2 weeks in advance and dropped my Jeep off early due to meetings I had scheduled. My assigned service consultant was late so after waiting a while one of the other guys decided to get me going. Totally appreciate that. Dropped off at 7am -- Scheduled Appointment was 10:30am -- it's 5:45pm and still no word from Landmark. I call my consultant and I was told my Jeep hadn't even been touched yet. I asked what the point of making an appointment was and, without apology, the service consultant said it helps them better service customers... clearly, it's not working. I ask for him to get a time when it can be looked at and he states he will talk to the dispatcher in the AM. I DID get a text around 8am saying he was about to meet with the dispatcher which gave me hope. That was short-lived as i had to call back in at 11am to get an update. It's now 24 hours PAST my scheduled appointment and the service consultant calls me back to tell me that it'll be another hour or two before they can get to my Jeep. There has been no consideration given for the fact I am without a vehicle this entire time. It blows my mind that a business can be run like this when other dealerships in the past (this is my 2nd Jeep) have successfully worked me in and kept me informed on the status of my Jeep. 100% disgusted with the service department at Landmark. Communication is free and I'd be a lot less upset if someone would actually be proactive and communicate with me. This department needs to get it's act together. This experience has been absolutely awful. More

Great Experience! George Little was a great sales man! Great prices, we drove 400 miles for the great deal and great sales team! Thank y'all so much!!!! George Little was a great sales man! Great prices, we drove 400 miles for the great deal and great sales team! Thank y'all so much!!!! More

Great experience with sales person I had a very pleasant experience with sales person Andre White. He was very knowledgeable and patient. The dealership was very inviting and laid bac I had a very pleasant experience with sales person Andre White. He was very knowledgeable and patient. The dealership was very inviting and laid back, no pressure environment. More

Travis Hallman is an awesome salesman! He will take great care of you! If you are looking for a car he is the person to get the job done. is an awesome salesman! He will take great care of you! If you are looking for a car he is the person to get the job done. More

Salesman Travis Hallman If you guys want a steal of a deal, go see Travis Hallman he's one of the best in the building! I would advise everyone in the Atlanta area to pay thi If you guys want a steal of a deal, go see Travis Hallman he's one of the best in the building! I would advise everyone in the Atlanta area to pay this guy a visit when in need of a quality vehicle ASAP! More

Great customer service Travis offer great and outstanding service. Thanks for your service and all the attentions. Inspirational person and very helpful. He goes above and b Travis offer great and outstanding service. Thanks for your service and all the attentions. Inspirational person and very helpful. He goes above and beyond with customers. More