Landmark Atlanta Chrysler Dodge Jeep RAM

Worst experience of my life. I bought a brand new car from this dealership. I pre-ordered this car, waited 3 months to get it, and as I was about to drive it off the lot was handed a rag and was told the from this dealership. I pre-ordered this car, waited 3 months to get it, and as I was about to drive it off the lot was handed a rag and was told the car was initially washed with the roof open and so there is water pouring out the passenger side corner and the leak should subside when the water finishes leaking. I brought the car home, thought I got all the water out, it rained a few days later and the leak got 10 times worse with white paint from my brand new car coming off with the water and getting all over the passenger seat, dashboard, door, and center consul technology. I brought this car back to the dealership and they took my car away and said they would fix it and let me know when it is done. Here is where the nightmare begins: I never received a single phone call from the service department (Tasha was my service lady) and had to call every single time to get any details, was hung up on a total of 4 times being placed on hold every time I called for upwards of 20 minutes, was withheld information later to find out they ordered the wrong part for my car, was told after a month of my car being there that the part had arrived and the specialist wasn’t scheduled to come in for another 2 weeks, when the specialist got there the part had been sitting in a box unpainted and he couldn’t do his job, the part was sent to the parts department for it to sit there another week before being painted. In total my car was in the service department for 2 MONTHS! I spoke with Darin Moser, the service manager who did not apologize one time for how the situation was being handled. My father and I both spoke with Michael Orcutt, the general manager, who also treated us the same way. I was told they were going to call me when the car was ready and the car would be washed with the white paint cleaned from the inside of my car. Was I called, NO. I had to call to find out my car was ready and when I went to pick it up, did anyone apologize, NO. Was my car washed, ABSOLUTELY NOT. My brand new car had been sitting under a tree and had tree sap all over it with white paint still all in the crevices of the interior. They should have restarted my SeriusXM radio free prescription since I lost 2 months, made sure the part was overnighted and had the job done in a week, and refund the extra $2000 warranty I paid for because of this nightmare. Was I even notified at least that my car was in a garage or covered since it had an extensive leak, NO. I am so appalled with how this situation was managed. I bought a brand new vehicle from this dealership and they treated the situation, me, my father, and my car like trash. I will say though, Jonathan Jackson, my dealer was more than understandings and really tried to do everything he could for me and I’m truly grateful because without him my car would probably still be there. Moral of the story here is: DO NOT GO TO THIS DEALERSHIP FOR ANYTHING SERVICE RELATED MORE EXTENSIVE THAN AN OIL CHANGE. Michael Orcutt, I have read your responses on all the rest of the 1 star reviews and I just want you to know your responses are shameful. You know exactly what happened here and there is nothing you can say to dispute this. More

Terrible service department!!! Took my 2019 Jeep in for a rattle in the sunroof. Left it there on a Friday and it didn’t get looked at until the following Thursday. I called several times and left message a rattle in the sunroof. Left it there on a Friday and it didn’t get looked at until the following Thursday. I called several times and left messages and sent texts. my service advisor never returned my calls!!! She finally called me on Thursday and told me they were looking at my car. Get a text over a week later saying car is ready. Go to pick it up and they want to charge me $600 for work that should be covered under my warranty. Car is worse than before!!! The side panel is popped out and won’t stay in. I now have some sort of glue on the fabric of the sunroof that won’t come off!!! I so wish I had not taken my car here!! I’m going to take it somewhere else to see if they can fix it. Also going to call BBB and corporate to complain. More

The worst service I have ever received! They took five days to even look at my Jeep. Latasha never returned a call. Every time I ask for the service manager, he was in a meeting. When I had a fit, the ser days to even look at my Jeep. Latasha never returned a call. Every time I ask for the service manager, he was in a meeting. When I had a fit, the service manager called me back and said he was a technician who had been promoted, and he had to let his team learn! Really?! Not on my car, thank you. Then when Latasha called me back another day later, she said they were going to “try” to replace a part, but not sure if that was it….WHAT? Oh and the part wouldn’t be in for another week or so. Oh my word! I’ll take it somewhere else. Oh, but not after they charged me for a diagnosis. What did you diagnose??? Horrible Horrible Horrible. A sever downgrade in your service department. More

Agree with others: terrible service. My service advisor ghosted me - no call back as promised and i called and left messages several times and sent her text messages. The advisor was never available when I ghosted me - no call back as promised and i called and left messages several times and sent her text messages. The advisor was never available when I called. This was on a Friday and I couldn't get anyone to tell me if my vehicle was ready or not. I finally just drove out there and found the advisor was gone for the day by then. Fortunately, they had my paperwork at the cashier counter and I was able to get my keys and find my vehicle and go. What a horrible way to treat customers. I going to another dealer this time and driving extra miles to avoid this place. More

I was help by to both Brandon originally who was amazing and he was diligent about finding the vehicle that I wanted for the price that I wanted before I even stepped one foot on the property. Sadly Brandon and he was diligent about finding the vehicle that I wanted for the price that I wanted before I even stepped one foot on the property. Sadly Brandon wasn't was helping someone when I arrived so Leonard got me a great deal.. thanks guys!! More

Worst most incompetent service department in Atlanta. From scheduling to service it was a horrible experience. Not to mention once I went for the service, they didn't even have the parts for the service. From scheduling to service it was a horrible experience. Not to mention once I went for the service, they didn't even have the parts for the service. More

Justin was great and very informative about my new jeep purchase thank you so much for your help this is the best decision i made all year! purchase thank you so much for your help this is the best decision i made all year! More

Horrible service department. Car has been there almost 3 months waiting on prepaid parts. Service never answers the phone and if u leave a message they never call back. They should be reported to FCA corpor months waiting on prepaid parts. Service never answers the phone and if u leave a message they never call back. They should be reported to FCA corporate. worst dealership ever in 40 years of owning cars. More

Horrible Service!!!!No communication, just empty promises. Never call back but promise to do that time after time. The Service Writer does not know anything about any vehicle, just winging it until promises. Never call back but promise to do that time after time. The Service Writer does not know anything about any vehicle, just winging it until the customer gets fed up with the useless conversation. Really bad!!! I will NEVER contact this dealership for ANY need!!! More

Can’t fix air conditioning problems on brand new vehicles (still blowing hot air despite being told the problem was “fixed” 3 days prior. Arrogant people who work in service department and an inept manager (still blowing hot air despite being told the problem was “fixed” 3 days prior. Arrogant people who work in service department and an inept manager who refuses to hold his employees accountable and give proper feedback to customers on the status of their brand new vehicles. Posting on behalf of my friend More