Landmark Atlanta Chrysler Dodge Jeep RAM

Horrible service department. Latasha has not even bothered to update us on our brand new 2020 Jeep that just stopped working. They have had our car for 6 days and NOTHING! After I finally call to spe bothered to update us on our brand new 2020 Jeep that just stopped working. They have had our car for 6 days and NOTHING! After I finally call to speak to someone they tell me that they won't even look at it for another 4 days. I guess since they will have to pay for the repairs they are in no rush to repair their faulty vehicle. Last Jeep I will even purchase. The attitude of the service department is really disgusting. Do NOT take your car to this place. More

The service I received at the service department leaves way too much to be desired. Left over 3 messages, 2 of which for the sales manager and never received a call back. They won’t call you when your car way too much to be desired. Left over 3 messages, 2 of which for the sales manager and never received a call back. They won’t call you when your car is ready. No one acknowledges you when you walk in and no one is standing at the counter. Excuses every time you request something and a different answer every time. Really rethinking every owning a jeep again solely Because of how painful their service is. More

Horrible. Typical rip off car salespeople. Especially Lexie Delacruz. Liar and rude. Buyer beware! Dinged my credit with 4 inquiries, even though Ms. Delacruz said, " We don't pull credit all over the pl Lexie Delacruz. Liar and rude. Buyer beware! Dinged my credit with 4 inquiries, even though Ms. Delacruz said, " We don't pull credit all over the place." Credit went down 20 points. She was flip and lied. Awful More

The service department at Landmark Chamblee is an absolute nightmare. I brought my Jeep in with transmission issues on 12/31/20, and picked it up with no repairs made and a $715 bill on 3/5/21. absolute nightmare. I brought my Jeep in with transmission issues on 12/31/20, and picked it up with no repairs made and a $715 bill on 3/5/21. I was expecting a warranty fix as I was informed by my CS rep that it was under Mopar warranty. In MARCH, I was informed it was not under warranty. I can’t fathom how it would take 9 weeks to figure out whether or not it was covered? Additionally, they quoted me over $7K to fix the transmission. I took it to a reputable mechanic shop, shout out to Anthem Automotive, who diagnosed and quoted a repair of $4200 within 3 hours of dropping my car off. The communication is sporadic at best. It takes an act of God to get a call back from the service director. After leaving several messages with no response, I had to go through my personal network to have a connection reach out to the GM on my behalf, before I could speak to anyone above the CS rep. Unfortunately, after speaking with management, I see the tone of indifference is set at the top, and trickles down to their staff. If you value your time, money, and being treated like a human being, I recommend looking elsewhere for your service needs. More

9 minutes agoI have had this dealer stalk me for almost 9 minutes ago I have had this dealer stalk me for almost 4 months, but finally when I was ready to make a deal based on their own advertisement earli 9 minutes ago I have had this dealer stalk me for almost 4 months, but finally when I was ready to make a deal based on their own advertisement earlier that day..the best they could come up with was ..that there was a software glitch. They advertised an rt scatpack base model for $35800 ..and when I went to the showroom all of the sudden the price was $37900 .. although dodge was giving a discount of $4850 ..the dealer would not give me that discount . Trust me they had this car in stock for last six months .. they pulled my credit without even asking me or confirming with me .. or finalizing the numbers .. worst of all they did not redeem the $75 promotion .. I drove ll the way from cumming ga which was 1 hrs drive . I have always been a Mopar guy.. now I am so ashamed of ever visiting that showroom. More