Landers McLarty Chevrolet

Service on Chevrolet Corvette Beware of this dealership!!!!!! It has been seven months since this dealership worked on my 2008 Corvette seat and they say it can't be repaired.After Beware of this dealership!!!!!! It has been seven months since this dealership worked on my 2008 Corvette seat and they say it can't be repaired.After working on the seat, I asked service to take the seat out and put it back in the way it was before they did the service on it. They have now informed me that's not possible to put the seat back in. Over seven months, I've heard from the head of the service that the reason for my seat problem is that I weighted it down. I weigh 138 pounds. When I picked it up last week, I heard from one of the service men over the Corvettes that me driving caused it to look different than the passenger side. I told him they should look the same since almost every time I had driven it I had a passenger and it only has 22500 miles. Well, after seven months and them just now telling me they let their body man look at it and two upholstery shops look at it that it can't be repaired. So please, please don't go to this dealership. More

Tire Tread didn't match mileage on car Purchased a 2013 Chevrolet Impala in August of 2016, Mileage on car was was 35,000 miles.I currently have under 39,000 miles on it now. It is now Dece Purchased a 2013 Chevrolet Impala in August of 2016, Mileage on car was was 35,000 miles.I currently have under 39,000 miles on it now. It is now December and I took my vehicle to a Goodyear Dealership to repair a slow leak. The guy came back with pictures showing me that the tread on the car looked more like 60,000 miles, and I had an hole that couldn't be repaired, and the back tire on the same side was heading in the same direction. I called Landers. I spoke with the salesperson, he was of no use. I spoke with his Mgr. he couldn't comprehend what I was explaining about the tread, not matching the purchased mileage. They offered no resolution, or assistance. I wouldn't recommend these people to my worst enemies. Be aware, very aware. Cautionary tale! Take someone with you that knows about cars, especially tires. I was taken advantage of because, I believe I was a woman. The salesman was just trying to make a sale and didn't give 2 ...you know the rest. More

Great Experience Okay I just happened to one day decide to look for a car. Went to Landers Chevrolet and ended up with a nice Charger. The customer service was great. Okay I just happened to one day decide to look for a car. Went to Landers Chevrolet and ended up with a nice Charger. The customer service was great. The employees were very polite and really went out their way to help me. Even after purchase they have delivered and assisted me if I had questions. I would definitely recommend. More

At your own risk I purchased my vehicle from this dealership in 2005 back when it was Landmark Chevrolet. Since then I have used this dealership for nearly all repair I purchased my vehicle from this dealership in 2005 back when it was Landmark Chevrolet. Since then I have used this dealership for nearly all repairs. Once it was taken over by McLarty,the customer service issued by the service department dramatically changed, a decline in my opinion. The decline I've experienced is not necessarily in quality but a result of policy. Several times, I've had to return for a call back on an earlier repair only to be charged again to readdress an issue that I've already paid for. What's that? I think everyone should be paid for the work they do. But after being paid full price for work done improperly, the work should be redone without charge, right? Not at McLarty. Anyone else experience this at McLarty? Some repairs can only be done by the dealer, as manufactures are increasingly designing automobiles to require vehicle specific tools for various components, tools the general shops may not have. This is how manufactures keep dealer service shops in business, and why McLarty feels they can get away with treating customers the way they do. Be warned! Check the reviews of other dealerships. You might do better driving out of town. More

Great buying experience - Bought Silverado from Justin Oates I would just like to state that this car buying experience was absolutely one of the best in all my purchases. Justin Oates was super knowledgable and I would just like to state that this car buying experience was absolutely one of the best in all my purchases. Justin Oates was super knowledgable and great to work with. More

Not Just Another Dealership I really had a great experience with this dealership. Our salesperson (Christina Hudson) was awesome. She knew what we were looking for and showed us I really had a great experience with this dealership. Our salesperson (Christina Hudson) was awesome. She knew what we were looking for and showed us all options we liked. Even the finance manager( Adarius Watts) was awesome! I would recommend this dealership to others and I will return there again! More

Car given back with no oil/gas smell in reservoir We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I tak We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I take the vehicle for its normal service maintenance on time and have never really had an issue with it until now. I brought it in to my certified mechanic on a Friday for its normal oil change where I was informed that they found what appeared to be water or coolant mixed in the oil. I contacted my warranty company right there and was instructed to take it to Lander's Mclarty Chevrolet for diagnostics. I arrived at the Chevy dealership and explained what was going on. I was informed that I would have to have someone pick me up because a loaner vehicle could not be supplied until the diagnostics were completed and it was proven that there was an issue covered by my warranty and they would not be able to do the diagnostics until Monday. The dealership called me on Tuesday to tell me that I could pick up my rental and they were done with diagnostics but they were waiting for the warranty company to send out their own tech to look at the car and it would be a few days. Not even 2 hours after I picked up the rental they called again to tell me that the warranty companies tech came and looked at the car. I was then told that the next step would be to do a tear down of the motor but if they did not find anything wrong with the car I would be responsible for paying $4000 for the tear down. I explained that I did not have that much money to pay and I would have to discuss it with my husband. I was then told to pick up my car. I went back to the dealership to pick up the car and noticed the check engine light was still on. I asked the dealership if they had changed the oil and was told that they did not do anything with the oil which I found strange since water in the oil was the whole reason I took it in. I took the car back to my certified mechanic as soon as I left the dealership to get the oil changed. My mechanic informed me that the dipstick was not registering any oil at all and it smelled like gas. We gave the car time to cool off and checked again and still no oil on the dipstick. The mechanic had to add almost 3 quarts of oil to my car. When I got home I checked the oil again and this time the level was exactly where it was when I left my mechanic. I contacted the dealership and informed them of what had happened but was told that my car was only a half a quart low when I picked it up and that I had not given the car the proper time to cool off before checking it and the gas smell was normal. I was also informed that my model has a well-known issue with water or coolant getting into the oil because of the fuel pump and pistons that were used are not the correct fit for my motor and even though the manufacturer knows about it they are not taking responsibility for it. For the next couple of days I kept a very close check on the oil and would check it when it was hot and when it had cooled down and still there was no change in the level so I find it hard to believe the car was only half a quart low when I left the dealership yet there was absolutely nothing on the dipstick. I find it ridiculous that the Chevy dealer made a mistake and did not own up to it or attempt to remedy it and could possibly have damaged my engine because of it. I also find it ridiculous that Chevy/GM know there is a major issue like this with these motors but are doing nothing to fix it and leaving it to their customer's to deal with. This was by far the worst treatment I have ever had with a dealership/manufacturer and their service department. More

NOT A BUSINESS THAT WE WILL EVER RECOMMEND !!!! WARNING ! If you are out of town & have trouble with your vehicle, Landers Chevrolet will try to take advantage of you!!!! Do not let them look at you WARNING ! If you are out of town & have trouble with your vehicle, Landers Chevrolet will try to take advantage of you!!!! Do not let them look at your vehicle !!! THEY WILL OVER CHARGE YOU, TRUST ME !!!! My Chevrolet Dealership in Cleveland Tn quoted me a price on fixing my vehicle & it was 300 dollars less than what this dealership was going to charge !!! BEWARE !!!! More

Very professional and friendly Every member of the dealership were very professional, friendly, and helpful. My salesperson, Phil Reese was very helpful and dedicated his day to hel Every member of the dealership were very professional, friendly, and helpful. My salesperson, Phil Reese was very helpful and dedicated his day to helping me get into my new 2015 Chevy truck. Cindy Evans was extremely efficient and friendly while completing the paperwork. I would highly recommend this dealership, its staff, and my salesman to anyone looking to purchase a vehicle. More