Landers Ford

I called early on Monday to get help with my dead new truck in Collierville. Started calling about 8:30 am. Got voice mail and a promise to return my call. i live hour and a half away. Called back severa truck in Collierville. Started calling about 8:30 am. Got voice mail and a promise to return my call. i live hour and a half away. Called back several times-same result. No return call. Got in touch with Ford Roadside online. They called back and had a driver ready in minutes. He got my truck picked up and taken to Landers Ford Collierville in no time. By sometime after noon they called and said it was just dead battery, it was replaced and come get truck ($290) I got back down to the dealer about 4:15pm. On my hour+ drive home, I got my FIRST call back from the young lady I left the first messages with some EIGHT HOURS earlier. More

My motor went out on my car at 64,100 miles. I had purchased the 100,000 mile warranty. My engine began to knock and I had to have it towed to Lander's Ford on Oct. 1. I was told about 2 weeks t I had purchased the 100,000 mile warranty. My engine began to knock and I had to have it towed to Lander's Ford on Oct. 1. I was told about 2 weeks to get the new motor after it was ordered. I called the warranty company and was told I would get 10 days at $35 a day reimbursement. The person did not say it needed to be a ford. I had asked Lander's for a loaner or a rental from the. I was told they couldn't do rentals. I was called on Oct. 17, that it was repaired. I was 300 miles from home and couldn't pick it up until Monday, Oct. 21. When I asked how to get my 10 days rental coverage reimbursed I was told, at that time, I should have rented a Ford vehicle. I drove my car home less than 20 miles and 2 warning lights came on. I returned to Lander's and waited about 1.5 hours while it was repaired. I was told it was a sensor. When I arrived home, and called the warranty company, I was told by the Warranty company they could not provide me with a copy of my warranty agreement. The next day I went back to Lander's and there was a meeting going on . I did speaker to the Assistant manager about my rental. He told me to send my rental agreement to Nick Rowell and he would help me. Rick called me this past Friday saying he had been in meetings and would call me in Monday, October 28. I still haven't received a call. More

Made an appointment earlier with Lee Robinson. The dealer completed the recall within the timeline Lee Robinson stated. The dealer completed the recall within the timeline Lee Robinson stated. More

Preacher is the best in the service department! All around great service from all the staff! All around great service from all the staff! More

Always great service from Preacher at the desk to the mechanics. Can’t say enough about it! mechanics. Can’t say enough about it! More

Just got my Mustang back for some minor warranty work and an oil change. It was done days early and the issue was fixed. Chip was a great help. an oil change. It was done days early and the issue was fixed. Chip was a great help. More

This is a straight forward no nonsense dealership. Absolutely the best vehicle buying experience I’ve had. Very professional and thorough sales experience while at the same time a friendly atmosphere. Absolutely the best vehicle buying experience I’ve had. Very professional and thorough sales experience while at the same time a friendly atmosphere. More

Ron and the entire Quick-Lane department have always excelled with their service and updates regarding the service performance. excelled with their service and updates regarding the service performance. More

Went to the quick lube center, was told it would take 30 minutes for service received a call about 25 minutes later saying our vehicle was ready. minutes for service received a call about 25 minutes later saying our vehicle was ready. More

Gabe is a great, low pressure sales rep. He made the process of getting my new Bronco a breeze! He made the process of getting my new Bronco a breeze! More