Land Rover Northfield

Man, what a horrible experience with the service department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And w department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And when buying a Jaguar, let's be honest--that's what counts. I bought a certified Jaguar (2 yrs old) a few months back, still well under factory warranty. Needless to say, the check engine light has since come on, also a new weird clicking sound, and also the parking sensors had stopped working. So I take the car into this dealership to fix it. [Facepalm] 1) I was told that to fix the parking sensors, despite the car being under factory warranty, I would need to pay $2,000. Um, what? "The parking system" isn't covered by the factory warranty? Cool, I just spent $55K on a car and now I'll drive it for the next X years without the parking assist. 2) They tell me to come in Saturday morning to do the work--but when I get there, the part still hadn't arrived. I'm told "well the parts don't come til 11:30 or 12:30 or so. So..........why send me first thing Saturday morning? Come on folks, get it together--you've literally cost me my day off. 3) Btw the "fix" failed, the car still makes the clicking sound. [Facepalm again.] These aren't Japanese cars folks, they break. And when your Jaguar breaks, save yourselves--you'll need to go someplace else to get em fixed. More

I live in Wisconsin and am happy to travel to have my vehicle serviced. Ken and his team do a tremendous job and I am happy to be a customer. vehicle serviced. Ken and his team do a tremendous job and I am happy to be a customer. More

The last two times I had my Range Rover serviced, they were fantastic. They were very communicative and accommodating. were fantastic. They were very communicative and accommodating. More

Excellent location. Outstanding customer service.Very responsive. All of the team members I’ve worked with are/were great. I have purchased 3 Range Rovers from Northfie Outstanding customer service.Very responsive. All of the team members I’ve worked with are/were great. I have purchased 3 Range Rovers from Northfield and have been satisfied with all of them. All of my maintenance and repairs are done at Northfield. O Now looking at purchasing The Anniversary Defender. More

Have been buying range rovers from Ballard Holdren for 15years. Always treated daily and promptly. 15years. Always treated daily and promptly. More

Tommy and the staff are outstanding …. They are always friendly, helpful and knowledgeable. A pleasure to deal with. They are always friendly, helpful and knowledgeable. A pleasure to deal with. More

Service rep was professional, knowledgeable and couteous in the drop off and pick up of my vehicle, in the drop off and pick up of my vehicle, More

Very good and timely service. They completed the work in a professional and competent manner. They completed the work in a professional and competent manner. More

Appointments are convenient, and easily arranged both with and without a loaner. Vehicle service is discussed and issues carefully noted by the service department at time of drop-off. Service managers k with and without a loaner. Vehicle service is discussed and issues carefully noted by the service department at time of drop-off. Service managers keep in touch via texting to keep customer updated. Overall the service is highly responsive and satisfactory. More

Fast, great communication and excellent service at ever step. They are the only ones I trust with my car step. They are the only ones I trust with my car More