Land Rover Northfield

We had no communication about our car and when it would be ready, then our contact (service manager) left for a long weekend without handing over or letting us know what was happening. Further, in dealing be ready, then our contact (service manager) left for a long weekend without handing over or letting us know what was happening. Further, in dealing with my wife he was rude. It took multiple calls from us to find someone who could give us an update and ultimately our car was kept over the weekend, 5 days in total, inconveniencing us. We have been Fields customers for 17 years, and this was about the worst service we have received. Will make me rethink where I buy my next car. More

Pleasant atmosphere with now pressure. They know their product and are happy to discuss at length They know their product and are happy to discuss at length More

Very easy to set up service with communication is excellent & thorough explanation of work completed excellent & thorough explanation of work completed More

I have been happy with service. I was able to get an appointment in a timely manner. Service was quick. I was able to get an appointment in a timely manner. Service was quick. More

Thank you very much north field Land Rover with the best and great experience.. every was great .. specially Mike in the sales a very pleasant person to work with … helped me to build my car and it was the and great experience.. every was great .. specially Mike in the sales a very pleasant person to work with … helped me to build my car and it was the best choices I’m soooo happy with my sport Range Rover 2025 … thank you Mike for answering my questions and updating me about when my car will arrive .. I’m sure you made a lot of customers very happy like I am … also I want to thank Sam who was very knowledgeable and helpful in explaining every thing about my car … and thank you Lauren from finance in making every thing quick and easy …thank you Northfield Land Rover great great experience … it deserves way more than 5 stars … More

Ballard was an amazing salesman. He made sure everything was ready and taken care of. There were some confusions with my order but Ballard helped resolve it. Service was great! He made sure everything was ready and taken care of. There were some confusions with my order but Ballard helped resolve it. Service was great! More

Friendly helpful and courteous Tommy went out of his way to make everything go smoothly way to make everything go smoothly More

We had a great buying experience with Dennis at Fields Range Rover a couple of weeks ago! Range Rover a couple of weeks ago! More

Joe was great to work with and is Very personable and made the car buying process easy. made the car buying process easy. More

am writing to file a formal complaint against Land Rover Northfield regarding the recent service performed on my vehicle. On 02/07/24 I brought my car in to have the front windshield replaced. Unfortunately Northfield regarding the recent service performed on my vehicle. On 02/07/24 I brought my car in to have the front windshield replaced. Unfortunately, during this process, damage was incurred to the back bumper of my vehicle. Upon noticing the scratch on the back bumper, I promptly contacted Land Rover Northfield to address the issue and requested that they rectify the damage. However, upon receiving my vehicle back, I was dismayed to find that not only was the original damage not repaired, but the bumper had been completely replaced with one that had even more damage than before. When I brought this to marks attention, he was dismissive and uncooperative. He refused to acknowledge his mistake and insisted that the additional damage was minimal and did not warrant repair. Furthermore, their attitude towards me was hostile, and they went as far as to inform me that I was not welcome at their establishment. To make matters worse, they threatened to report their vehicle as stolen if I did not return their loaner car immediately, despite the fact that they had failed to fulfill their obligation to repair the damage they caused. This behavior is unacceptable and completely unprofessional. I am deeply dissatisfied with the service I have received from Land Rover Northfield. Not only have they failed to rectify the damage they caused to my vehicle, but they have also been deceitful and disrespectful towards me as a customer. Mark also told me that I am no longer welcomed at the The dealership anymore! All I need is my original bumper back! How dare you Replace my original with an older and scratched up one? Here is A photo attachment of my original bumper with one scratch to the far left. And also a photo with the older bumper they replace it with. I never gave them my consent to replace my bumper !!! All I needed for them was to buff up the small scratch ! This is a Big fraud ! PLEASE stay away from this dealership! They are the biggest fraud, the biggest thief‘s and the worst customer service!!! Ritta d More