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Lancaster County Subaru

East Petersburg, PA

4.7
143 Reviews

5260 Main St

East Petersburg, PA

17520

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143 Reviews of Lancaster County Subaru

July 25, 2023

Service is very good and the people are easy and pleasant to deal with when you bring your car in for service More

by pdangler745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Kile
Jul 25, 2023 -

Lancaster County Subaru responded

Thank you for the kind feedback! We're glad to know you had a positive service experience with our team at Lancaster County Motors Subaru. Hope to see you at your next visit. Safe travels!

July 08, 2023

I was treated with respect and kindness. Tha salesmen answered any questions, gave helpful remarks. The experience was so good that I will return and advise others to test drive a Subaru. More

by k51goodfellow
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen, Mathew
Jul 10, 2023 -

Lancaster County Subaru responded

Thank you for the positive review! We're glad to hear that you had a great experience at Lancaster County Motors Subaru. Your recommendation means a lot to us, and we look forward to serving you again in the future. Have a wonderful day!

June 29, 2023

Coleen in service was excellent. She noticed me immediately, ended a conversation with another employee, and assured me that my added requests would be completed. Everything was do More

by heberling611
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Coleen
Jun 30, 2023 -

Lancaster County Subaru responded

Thank you for the kind words! We're glad to hear that Coleen provided excellent service and took care of your requests in a warm and friendly manner. We appreciate your support, and we look forward to serving you again at Lancaster County Motors Subaru!

June 21, 2023

Went to Lancaster County Motors Subaru for an inspection, but instead I was treated like an assumed fool. The only thing they could find wrong was my wiper blades, however they still called me with over $10 More

by tinalucille70
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Sally
Jun 22, 2023 -

Lancaster County Subaru responded

Tina, we never want our customers to feel taken advantage of or receive unnecessary charges. Just not sure how you would arrive at your statements after multiple conversations with you and your 'technician'. I would appreciate the opportunity to discuss this further and see how to explain your vehicle's simple conditions and needs. Please reach out to me directly so we can address your concerns. Ryan, 717-569-4514 ext. 1401

June 16, 2023

Had a very nice experience today. Had an oil change and multi inspection and the tires checked for correct air pressure. Recommend to change air filter. Which they showed me before I More

by Whiterogue1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Jun 19, 2023 -

Lancaster County Subaru responded

We're so glad to hear that you had a great experience at Lancaster County Motors Subaru! Our team is always here to help with your automotive needs, and we appreciate your recommendation. Thank you for choosing us for your oil change and inspection. Drive safely and please don't hesitate to reach out if we can be of service again in the future!

June 01, 2023

Wanted an EV Called Lancaster County Subaru ordered it the next day they helped get the paperwork needed for a rebate All in all a pleasant experience More

by Allen7429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jun 05, 2023 -

Lancaster County Subaru responded

We're happy to hear you had a pleasant experience with Lancaster County Motors Subaru, Allen! We're happy you appreciated our team's ability to order your vehicle promptly and help with the paperwork needed for your rebate. Thank you for choosing us for your EV purchase!

June 01, 2023

Warranty repair on my radio was painless. Took a week to get it done, but had the loaner while waiting. Only hiccup in the process was that my phone number was recorded wrong on the paperwo More

by bamkille
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Glick, Sally Kelly
Jun 05, 2023 -

Lancaster County Subaru responded

We're so glad your warranty repair on the radio went smoothly. Our apologies for the phone number mix-up, but we're glad the email notification worked for you. We'll be sure to ensure your number is recorded correctly for next time. We're glad you were pleased with your first visit to Lancaster County Motors Subaru and we hope to see you again in the future. Thank you!

June 01, 2023

My wife Sandra and I have consistently found Subaru LCM very pleasing in Scheduling, Telephone follow-up, Service, Repairs and Charges. Thanks to peoole like Sally and Colleen and others. More

by StanSandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colkeen and Sally
Jun 05, 2023 -

Lancaster County Subaru responded

Thank you for the kind review! We're so glad Sally, Colleen & the rest of the team continue to earn your & your wife's support and we look forward to your next visit here at Lancaster County Motors Subaru!

May 01, 2023

Staff all are really friendly and very helpful around scheduling or with a problem. Plus, the range of services provided, from the work needed on the car to the waiting area to things like getting a loan More

by Regis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca
May 03, 2023 -

Lancaster County Subaru responded

Regis, we're glad to hear that our team at Lancaster County Motors Subaru provided you with exceptional service! Thank you for taking the time to share your experience with us. Your kind words mean everything and we sincerely appreciate your loyalty as our valued customer!

April 26, 2023

I have always been pleased with the service on my vehicle. Especially dealing with Colleen' who is always kind and helpful to me.. I lpve this dealership More

by clbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen
Apr 28, 2023 -

Lancaster County Subaru responded

Thank you for trusting Lancaster County Motors Subaru with the care of your vehicle! Colleen & the team appreciate your kind comments, as well as your continued support, and look forward to seeing you next time. Take care!

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