Lakeshore Chrysler Dodge Jeep RAM

We recently went to Lakeshore to purchase a new Durango Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendl Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendly and easy to deal with in person. They also gave us the best price we could find...and we looked exhaustively on the many other websites and in other states too. In terms of the people -- everyone from Larry to Tony to even the owner Otis --, they were very willing to help make sure our purchase was easy and that we understood everything about our transaction and the car before we drove off the lot. We learned that most of the staff had worked there for 25 years plus -- makes a big difference in how much they care and their commitment to excellence. Great experience all around! More

Identified the problem, recommended a solution, and did what they said they were going to do in the time they said it would take to do it. what they said they were going to do in the time they said it would take to do it. More

Two Years ago we started looking for an up grade to the Two Years ago we started looking for an up grade to the van we had. We live in Hattiesburg. We checked the dealer in Hattiesburg, didn't want to giv Two Years ago we started looking for an up grade to the van we had. We live in Hattiesburg. We checked the dealer in Hattiesburg, didn't want to give us much for our van. We decided the day after Xmas 2009, to start looking else where. So we drove to Slidell, La. Bought 2009 Van and were satified with the service. I said all this to give you the back ground, we didn't think twice about going back to Lakeshore. Monday, Jan 30th my Husband had a Dr. Appointment in Harvey, La. We drove thru Slidell and We decided to stop and look at Vans. Timmy Gennusa Greeted us with a smile and He went to work to find just what we wanted. We left and went to the Dentist appointmnet. When we came back thru Slidell, the Van was ready to go. My Husband wasn't feeling good so we left. Tuesday, we called and said we would be back around 6P.M. to get the Van. We are very Happy with Timmy Gennusa. He did an excellant job. We highly recommand this young Man. Timmy and Lakeshore has our business. We will send others to this Wonderful Team. Thanks Again for all the Great Work, Rae and Jimmy Logan Purvis, Ms. More

I simply bought a lemon and it became obivous very quickly that the people handling my transaction didnt really give a xxxx about customer satisfaction. After arguing with the service manager I had to quickly that the people handling my transaction didnt really give a xxxx about customer satisfaction. After arguing with the service manager I had to call the slidell police to get my car back from them. This is a very shady dealership. Buyer beware. More

There is "NO" communication between any of the staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently ha staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently have a complain with Chrysler that i am trying work out and they are completely lost. if you have an option...visit another dealership. More

If you like dishonesty and incompetence then this is the service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you need to go somewhere else. More

My family and I have purchased and leased new and used cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in th cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in the repair department many times, never once having a problem with either one. I have had all of my cars detailed by Lionel for many years. He has always done an excellent job along with a great attitude and smile! Over the years I have dealt with Bryne Larch, V.J. Gennusa, Jay Thompson, Cherylyn Rotollo and Clint Favre. All of which conducted themselves in a very professional manner, most polite and friendly and did everything they could to be helpful. The last car purchase I made was July 2011, a KIA Forte. The young man that sold me my car was Timmy Gennusa. It was my first time buying from him. He was most knowledgeable in helping me find a car in my price range and to fit my driving needs. He did many things after the sale that I would not have known how to do, such as setting up my i-phone connection to call through the radio. I was also given a very fair trade-in on my PT Cruiser, that had to be towed in. Timmy also delivered my car to my home because I did not have transportation to pick it up. In every instance Timmy Gennusa went the extra mile. I was never rushed in making a decision or put under any pressure to buy today. Just as all my other experiences with Lakeshore I left a completely satisfied customer. Although I have never directly purchased a car from Otis Favre, he has always been available to assist his salesmen, finance manager, Bruce Carraway, and myself in any way possible, such as advice, price negotiations, answering questions, warranty issues and always conducted himself with complete respect to me and his employees. He takes great pride in his dealership. That is why Otis Favre and Lakeshore Chrysler are the epitome of leadership, excellence and professionalism! More

I was very pleased with the friendliness of all the people I talked to at the dealership. It seemed like they went out of their way to make sure I got exactly what I was looking for and did so without people I talked to at the dealership. It seemed like they went out of their way to make sure I got exactly what I was looking for and did so without putting pressure on me to buy. Once I made the purchase, Timmy showed me all the bells and whistles that I wasn't familiar with. He set up our cell phones to the radio system and spent over an hour explaining all the functions ie: satellite radio, Cd downloads ect. I have never had a salesmen go that much out of the way after the sale was made. He also took care of a few minor details that we wanted corrected with the truck.I have been buying new cars for 40 years and I would highly recomment him for any award for his professional service. More

I received excellent knowledge about the product and had great customer service. They worked with me to get me the pricei neededto be at. Would recommend this dealership highly. great customer service. They worked with me to get me the pricei neededto be at. Would recommend this dealership highly. More

Timmy Is a sweetheart. He us very professional and a joy to be around. He always provide excellent service and follow through. The management team are awesome as well. I have purchased many vehicles from La to be around. He always provide excellent service and follow through. The management team are awesome as well. I have purchased many vehicles from Lakeshore and have always been satisfied with my experience. I would refer Timmy to everyone. Jo Lucido More