Muy buen servicio y trato excelente mucha paciencia y todo lo posible para que salgas con un carro

BAIT AND SWITCH PRACTICES! VANS ADVERTISED WERE SOLD. THE ONE LEFT WE HAD A DEAL BUT THEY DRAGGED IT ON FOR 3 DAYS CUZ THEY WANTED THE FINANCING TO MAKE MORE MONEY...THEN WHEN WE SHOWED UP TO SIGN PAPERS AND TAKE THE VEHICLE, WE WERE TOLD BY THE USED CAR MANAGER THAT WE HAD TO BUY EXTENDED WARRANTY SO THEY COULD MAKE MORE MONEY...HE SAID HE COULDN'T SELL IT FOR THE AMOUNT WE AGREED ON. SO IN THE LAST INNING, AFTER DRIVING A DISTANCE BACK AND FORTH, THEY WOULD NOT HONOR THEIR AGREEMENT. SO WE WALKED. THEY HAVE A BAD REPUTATION AMONST OTHER AUTO DEALERSHIP COMPANIES...THE OWNER NEVER HAD THE COURTESY TO RESPOND TO OUR EMAIL (WE WERE STILL WILLING TO BUY THE VAN AT THE PRICE WE ALL AGREED TO (AFTER 9 HOURS). INSTEAD, WE GOT A BETTER VAN AT A DIFFERENT DEALERSHIP IN COVINGTON, WITH LESS MILES, FOR A BETTER PRICE! GOOD KARMA FOLLOWED US AFTER THAT TERRIBLE EXPERIENCE. DON'T SHOP HERE, DON'T TAKE YOUR SERVICE HERE, RUN, JUST RUN AWAY. (YOU KNOW WHAT THEY SAY...STUFF ROLES DOWNHILL SO IT STARTS WITH THE OWNER AND MANAGERS.) SHAME, CUZ ALL THEY HAD TO DO WAS HONOR THE AGREEMENT WE HAD.

Kudos to Mr. Gary Schwartz with his assistance par excellent, went smooth from start to wrapping up the deal. I got the best offer without the add ons compared to other dealers the whole of Louisiana and may I add the Houston area. I would definitely recommend this dealership to friends and colleagues and surely get my next vehicle with them.

There service was really good an helpful from Customer service test drive and paperwork went through very good in quickly

I brought my 2019 Ram 1500 5.7 L into the Dealership on 9/30/2024 due to a ticking noise that sounded like the infamous cracked exhaust manifold which is very common with ram trucks. Luckily I was still under my manufacturers warranty or so I thought. After the Service Advisor Chris looked at the truck he confirmed it was one of several possible issues and that it would need to be further investigated. With the earliest time for an appointment being 10/14/2024. The dealership was unable to repair or order my part until 3/17/2024. It took the Dealer 5 months and 4 days to order a part for my repair. This repair is a COMMON issue on these trucks. The service advisors did not provide any update to my work and ignored messages left on voicemail. The only way to talk to them was to show up to the dealership once every few weeks for an update. After repairing my truck due to my service advisor CHRIS Poor paperwork skills. The dealership did not honor the manufactures warranty because it had expired on 10/13 and my truck was not Diagnosed until 10/14. Even though I was told for 5 Months and 4 days that this work would be cover under the original warranty. I strongly advise anyone with warranty work to go to another dealership. The advisor and management simply do not care about providing a good customer experience. No attempt was made to honor the manufacturer warranty even though it was the dealerships fault for not recording the correct documentation.

I would set foot in this dealership ever. Best to travel further to somewhere else