LaFontaine Buick GMC of Ann Arbor - Service Center

Please do not publish this review: Adam Blackwell was excellent in accomplishing my key fob programming in 45 min while I waited. Unfortunately, the programming interfered with my memory seat feature, r excellent in accomplishing my key fob programming in 45 min while I waited. Unfortunately, the programming interfered with my memory seat feature, requiring me to set another future appointment . More

I have done several very expensive engine/transmission related inspections and repairs at this dealer. Many parts have been replaced and it appears they keep discovering “new” problems. Recently they agai related inspections and repairs at this dealer. Many parts have been replaced and it appears they keep discovering “new” problems. Recently they again charged $200 for an inspection and told me that my GMC Yukon’s engine needed to be replaced, with a quote for $19,000. My Yukon has only 77000 miles on it and is maintained well by the same dealer with expensive oil change on schedule. They are ripping me off, and let alone the so many trips I had to go there, the time wasted, and missing days to my office. Also think twice when considering GMC. They have serious engine and transmission problems for there trucks and suvs they make. You could have to make major repairs right after warranty - trash! More

I would not recommend using this service department they told me they needed my credit card on file just in case i didn't bring a loaner back with the amount of that i left with then charged my credit card told me they needed my credit card on file just in case i didn't bring a loaner back with the amount of that i left with then charged my credit card twice for 197 which i bought my truck there for a warranty repair that the dealer sold and then was told I was not covered once i told them i was going to to a Google review TJ FISHER SERVICE MANAGER ASK ME WAS THAT A THREAT WHICH was out of place very unprofessional Google review are to your experience More

Tj Fisher is very unprofessional after I refused service is charged my debt card without me knowing and when my friend call the next day to pay he took a payment from her that was very on call for I WOULD N is charged my debt card without me knowing and when my friend call the next day to pay he took a payment from her that was very on call for I WOULD NOR RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE More

The absolute only place that I get my cars serviced at! Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and TJ! Outstanding customer service! See you all in a few thousand miles! More

Who to believe??? I had an appointment 730am for an oil change. I waited in the lounge for my vehicle to be serviced. After waiting 1 hour and 15 mins. the technician comes in and says that my vehicle is change. I waited in the lounge for my vehicle to be serviced. After waiting 1 hour and 15 mins. the technician comes in and says that my vehicle is all set. However, as he is going over the paperwork with me. He states that I will soon need front brakes. According to the paperwork/there inspection , my front brakes are marked yellow/fair. I asked how is this possible because I just got new brakes and rotors put on my vehicle 1 week ago. Monday 11/4. Today is 11/11. I had this work done at Firestone. With the surprised look on his face he says that maybe they didnt use the standard parts. I said are you saying that I need to go back to Firstone and tell them that I paid for sub standard brakes for my vehicle. Then he says that he just went off the history of the vehicle. I bought my Buick (new) from Lafontaine and I have only taken my vehicle there for service. This means they have all of my vehicle history. My last oil change they said that I would need front breaks soon. When I started to here a little rubbing noise as I applied my brakes I tried and failed to get an appointment immediately at Lafontaine. I was able to get a same day appointment at Firestone and I got brakes, rotors and tire rotation. I feel DISSATISFIED/DISAPPOINTED with Lafontaine as of this date. I don't trust their inspection. Prior to today I thought that the service department was excellent. LOST TRUST More