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LaFontaine Buick GMC of Ann Arbor
Ann Arbor, MI
141 Reviews
LaFontaine Buick GMC Ann Arbor is one of over 50 dealerships operated by the prestigious LaFontaine Automotive Group. In 1980, Michael and Maureen Fontaine saw an opportunity to build an incredible family legacy and positively impact their community when they opened their first dealership in Dearborn. The couple was determined to redefine the traditional dealership experience and offer customers and their employees something unique—a personalized experience defined by integrity, passion, and respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 141 reviews
July 03, 2025
Super helpful with our lease turn in. We came in knowing exactly what we wanted and we were out the door in the exact truck in less than 4 hours. We came in knowing exactly what we wanted and we were out the door in the exact truck in less than 4 hours. More
by srurka85
Verified CustomerEmployees Worked With
Dave S
July 03, 2025
Great place to do business, my salesman was literally running to make this deal happen running to make this deal happen More
by MTC1282
July 03, 2025
The dealership was trustworthy and honest. Salesman was very helpful and set up our phone connections and car set up. Salesman was very helpful and set up our phone connections and car set up. More
by jcunni4201
July 03, 2025
Salesman Colin McWilliams was great to work with. He was patient and gave me a great deal on exactly what i wanted. He was patient and gave me a great deal on exactly what i wanted. More
by fbrown880
July 02, 2025
Shawn was great. Was very patient with my schedule and the purchase was great a no hassle experience. Will return for my next purchase. Was very patient with my schedule and the purchase was great a no hassle experience. Will return for my next purchase. More
by STLPOPE
Employees Worked With
Shawn Clark, i think it was Jessica in finance?. Both great.
July 02, 2025
Dave was awesome he was very polite and told me exactly what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak. I love how they give me a video inspection of my car and gave a very detailed explanation of my car. Their customer lounge is beautiful and very well kept. I recommend anyone to LaFontaine. More
by George Zaidle
Employees Worked With
Other Employees :
Dave
July 23, 2024
I purchased a pre-owned Honda Accord from Jeff Dirosa and it was an all around awesome experience! Jeff was super friendly and helpful and the whole sales process was smooth and painless. I also love the car it was an all around awesome experience! Jeff was super friendly and helpful and the whole sales process was smooth and painless. I also love the car! I highly recommend buying your next car with Jeff! More
by szymatt123
Employees Worked With
Jeff Dirosa
November 09, 2023
My horrifying ordeal with LaFontaine Automotive Group in Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. As the weeks passed without any updates, I grew increasingly anxious. My attempts to get information from the dealership only resulted in vague reassurances to "just wait" for the payment. After persistent follow-ups, I discovered that the loan place had no record of my loan, leaving me shocked and frustrated. Despite my escalating concerns, the dealership continued to stall, repeating the same evasive responses every time I called. Fast forward to November, and I received a threatening letter from their "Legal" team, demanding the car's return within seven days or a staggering $105,000 payment. They even hinted at pursuing legal action against me! It became clear that LaFontaine Automotive Group's negligence in handling my paperwork led to this situation. They had failed to submit my signed lease documents, resulting in their inability to secure financing. Now, they were shamelessly attempting to shift the blame onto me, the unsuspecting customer. Their approval of the deal and release of the car to a different state without proper paperwork checks is beyond comprehension. LaFontaine Automotive Group's unprofessional behavior and deceitful practices are appalling. Their attempts to strong-arm me into returning the car and the General Manager's consistent avoidance of my calls showcase their lack of integrity and accountability. I urge the management of LaFontaine Automotive Group to take immediate responsibility for their actions and call me to resolve this matter. It's time for them to stop dodging communication and confront the situation they have created. Avoid LaFontaine Automotive Group at all costs! Save yourself from the headache and heartache of dealing with these unscrupulous individuals. More
by Yuliya Mostovaya
April 20, 2023
This dealership is full of thieves. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. More
by ParkerLouis
