LaFontaine Buick GMC of Ann Arbor

My horrifying ordeal with LaFontaine Automotive Group in Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. As the weeks passed without any updates, I grew increasingly anxious. My attempts to get information from the dealership only resulted in vague reassurances to "just wait" for the payment. After persistent follow-ups, I discovered that the loan place had no record of my loan, leaving me shocked and frustrated. Despite my escalating concerns, the dealership continued to stall, repeating the same evasive responses every time I called. Fast forward to November, and I received a threatening letter from their "Legal" team, demanding the car's return within seven days or a staggering $105,000 payment. They even hinted at pursuing legal action against me! It became clear that LaFontaine Automotive Group's negligence in handling my paperwork led to this situation. They had failed to submit my signed lease documents, resulting in their inability to secure financing. Now, they were shamelessly attempting to shift the blame onto me, the unsuspecting customer. Their approval of the deal and release of the car to a different state without proper paperwork checks is beyond comprehension. LaFontaine Automotive Group's unprofessional behavior and deceitful practices are appalling. Their attempts to strong-arm me into returning the car and the General Manager's consistent avoidance of my calls showcase their lack of integrity and accountability. I urge the management of LaFontaine Automotive Group to take immediate responsibility for their actions and call me to resolve this matter. It's time for them to stop dodging communication and confront the situation they have created. Avoid LaFontaine Automotive Group at all costs! Save yourself from the headache and heartache of dealing with these unscrupulous individuals. More

This dealership is full of thieves. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. More

I would not recommend using this service department they told me they needed my credit card on file just in case i didn't bring a loaner back with the amount of that i left with then charged my credit card told me they needed my credit card on file just in case i didn't bring a loaner back with the amount of that i left with then charged my credit card twice for 197 which i bought my truck there for a warranty repair that the dealer sold and then was told I was not covered once i told them i was going to to a Google review TJ FISHER SERVICE MANAGER ASK ME WAS THAT A THREAT WHICH was out of place very unprofessional Google review are to your experience More

Tj Fisher is very unprofessional after I refused service is charged my debt card without me knowing and when my friend call the next day to pay he took a payment from her that was very on call for I WOULD N is charged my debt card without me knowing and when my friend call the next day to pay he took a payment from her that was very on call for I WOULD NOR RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE More

Horrible customer service from sales! Don’t waste your time looking at vehicles here. This dealership plays every game in the book and does shady stuff. They’ll take your money to hold a Don’t waste your time looking at vehicles here. This dealership plays every game in the book and does shady stuff. They’ll take your money to hold a car for you, pull your credit, and sell your vehicle to someone else before you get there. With this market being crazy this is the last thing you want to deal with. This dealership is not trustworthy or loyal to customers. STAY AWAY! GMC a needs to look into this dealership! More

The absolute only place that I get my cars serviced at! Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and TJ! Outstanding customer service! See you all in a few thousand miles! More

Worse customer service from a sales( Nicole Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to call the front desk every time I need an update on what’s going on. They will “sell” you a car that has already sold just to get you into the dealerships. They are dishonest and are scammers. They will quote you good monthly payment and then go against there word. Be smart and a stay away from this dealership! More

Very unprofessional went to purchase a used vehicle forgot the agents name so asked if they could look it up who I talked to but was told it didn’t matter. So I made a offer and the agent accepted I we forgot the agents name so asked if they could look it up who I talked to but was told it didn’t matter. So I made a offer and the agent accepted I went my car to get funds to pay for the car when I got back the agent that he would only sell the car at the original price and only would only fill the tank and detail the vehicle like any other car dealership would si I left because he lied to me unacceptable. More

I inquired about a vehicle they had listed online, waited over a week for a response, and was eventually told it did not pass their safety inspection and was not for sale. over a week for a response, and was eventually told it did not pass their safety inspection and was not for sale. More