Kyle Hill Kia

Our salesman, Ryan, was great to work with and I believe he really tries hard to help the customers. John, the Sales Manager, was also very good to work with. I felt like I got a good deal on the car and he really tries hard to help the customers. John, the Sales Manager, was also very good to work with. I felt like I got a good deal on the car and got what I wanted for my trade-in without any high pressure tactics. The finance guy was very professional and respectful and apologized for the time it took to complete the paperwork. My scores for those guys would be 5s across the board. My problem is with the person(s) unknown who were responsible for detailing the car for delivery. I found several clear plastic protective sheets that had not been removed from the interior walls under the dash. Plus I would think that they would have removed the clear plastic bag from the trunk liner and maybe even installed the floor mats. Probaly the most irksome thing was the two stickers left on the inside of the windshield. How could they miss those? One was bright yellow and had to be in the driver's line of sight when he drove the car out of the shop. Ryan tried to remove them and the glue residue but as I found out later he really just smeared the glue residue around the glass. I had to take a razor blade and WD-40 to remove the glue. The two front windows were also streaked with some kind of film. I'm still trying to get the winshield clean. The quality control for that dept. is lacking and I hope it is not representative of the work performed by the mechanics who will be servicing my car. More

Everything was great! The only thing that I was a little disappointed with was that we weren't given a full tank of gas in our vehicle. I've never purchased a vehicle and not driven away with a full tank of disappointed with was that we weren't given a full tank of gas in our vehicle. I've never purchased a vehicle and not driven away with a full tank of gas. Other than that, everything was excellent! Roger was patient and helpful! We will definitely be back for further purchases! Thanks for everything! More

I went to Bob Moore Kia to look at a pre-owned Kia Sorento. It was fine but already had over 20,000 miles. Mike Osburn was very helpful and informative about the Sorento. We discussed the advantages o Sorento. It was fine but already had over 20,000 miles. Mike Osburn was very helpful and informative about the Sorento. We discussed the advantages of the Kia vs Honda, Chevy or Toyota. I was convinced that I had to have a V6 engine but Mike persuaded me to drive the new 4 cylinder. Wow! There was more than enough power to drive on I35 but I am getting excellent gas mileage. I went with a strct budget in mind and Mike was able to get the 2012 Kia Sorento for the price I thought I would pay for a pre-owned. How can you beat that? We went to the finance department and was assisted by Chad Ashley. My husband and I have sat through many 'finance torture treatments'. It did not happen with Chad. He prepared the paper work and answered all of our questions in record time! We left the dealership feeling great. We bought a new car for a great price and had a blast the entire time. Thank you Mike, Chad and the entire Kia staff. More

Just as an FYI, my name is Jennie McCartney, but this survey was sent to "Betty." My experience with Mike and John in the sales department was really nice. Mike took me for a test drive and was infor survey was sent to "Betty." My experience with Mike and John in the sales department was really nice. Mike took me for a test drive and was informative and friendly. He took a lot of time to show me features of the car and let us (me and my friend Eddie) drive for a good period of time. We were introduced to John Gullett, sales manager, and he was very friendly, personable and made us feel comfortable. When I wasn't certain about whether I wanted to pay the price of the car (which was more expensive than another car I was looking at with another dealership - Hyundai), they were not pushy at all and understood I needed time to think - they knew I was looking at another car with another dealership as well, and they were respectful of that. HOWEVER, I loved the KIA and decided the next day that I was going to buy the KIA. They gave me the best price they possibly could, and I know that's true. Again, very friendly and courteous service, responsive to my questions by phone as I made my final decision. I felt as though they kept the same excellent service attitude towards me even when I wasn't sure about whether to buy the KIA or the Hyundai. I returned to the dealership at 4:20 that second day and bought the car. The process was very quick, efficient and friendly. I drove off at approximately 5:45-6 p.m. - quickest purchase of a car I've ever had. I opted to add window tinting and to purchase the extended warranty on the car, both of which were at a good price and explained well. Josh in Finance was so friendly, informative and personable, and, again, not pushy about the extended warranty purchase, while still informative. Todd Clark (sales manager) was truly wonderful. He got my car in very quickly to perform the window tinting, which they are doing now, and he will deliver my car to me at work when it's done today! Very wonderful, friendly and willing to work with my schedule and convenience. I really appreciate this because of my busy schedule and need for the car to be returned quickly. More

Easy process. Everyone helpful. Couldn't have had a better experience. Everything delivered as promised! Whole process only took a couple of hours. Thank you! better experience. Everything delivered as promised! Whole process only took a couple of hours. Thank you! More

I met with Lea on two different days to try and find the car that was right for my wife and I. Lea went out of her way to make sure my car buying experience was pleasant; including, setting up my blue-toot car that was right for my wife and I. Lea went out of her way to make sure my car buying experience was pleasant; including, setting up my blue-tooth, offering to drop my car off at my office and working extra-hard to find the specific car my wife and I were looking for. Also, the sales-manager was friendly and outgoing. Thanks Lea and John. More

My sales person & the manager were very helpful. They patiently answered all of my questions. I was also very pleased with the finance department. The finance department manager "shopped" my loan They patiently answered all of my questions. I was also very pleased with the finance department. The finance department manager "shopped" my loan application & got me a good interest rate. More