Koons White Marsh Chevrolet

Don’t Trust Koon’s Chevy White Marsh These guys are a joke. Their 125% of KBB fair as well as their WOW pricing are just areas where their deceptive marketing schemes can be found. When y These guys are a joke. Their 125% of KBB fair as well as their WOW pricing are just areas where their deceptive marketing schemes can be found. When you actually have the displeasure of stepping inside you’ll find nothing but idiots who have no idea what they’re doing. This is one of those dealers that rely on the CarMax buyers of the world, to just come in and trust them enough to gouble up the BS they are selling. Do yourself and go down the road to ANY Mile One Dealer, my preference is Heritage. Those guys are the real deal unlike Koons Chevy White Marsh. I’ve had fantastic expierences buying new cars from other Koons Dealers, but Chevy White Marsh takes the cake as the worst dealership I have ever had the displeasure of working with. More

Great people to work with. Purchased a new Chevrolet and couldn't be happier. There were a few issues during delivery that were immediately solved by Hason Williams, the sales Purchased a new Chevrolet and couldn't be happier. There were a few issues during delivery that were immediately solved by Hason Williams, the salesman working with me, and his manager Hugh. Very friendly people and eager to make you feel well taken care of during the whole process. I got the deal they promised, and delivered. Worth the trip, which was about two hours each way from Philadelphia down to White Marsh. More

Feel I was over-charged for a problem they missed. In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warr In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warranty I would have had a $100 deductible and that's it. It was low on freon but they found no leaks so I paid a little over $300 for the diagnostic and the service costs to recharge the system. In February of 2018, when we had those two hot days I noticed it was blowing warm air again. Back for the AC in 10 months on a 5 year old car, I figured there may be a leak in the system, and they may even have missed it last year. I told them I was wondering about that, but at no point would they even acknowledge the possibility that they MAY have missed something the last time, instead choosing to insist that's it's likely something completely different; debris could have hit something behind the grill which would cause a new leak, or it was hot last summer so something probably cropped up from that that wasn't an issue last year. Because it's more likely a coincidence that within 10 months (half of which the AC wasn't used at all) on a 5 year old car two completely unrelated issues would crop up with the AC system to cause the same problem, and less likely that they missed something small that took that long to show up again. So I was in their waiting room for a few hours (which is fine, I know it takes awhile to find the problem sometimes) before they came out and told me I was low on freon again, and they'd found a small leak around the evaporator coil somewhere in the area up behind the dash board. It took them longer to find the leak this year than it took them to determine there was no leak and recharge the system last year. The problem is, I'm convinced this leak was there last year, and they simply missed it. It was in a hard to get to area, probably not a common problem, they ran the usual tests, didn't find anything in the likely places, and recharged the system and sent me on my way. Of course I had to pay for the repair. Luckily it was covered by the warranty, $100 deductible. It would otherwise have been a several hundred dollar repair. In the end I lost $300 and half a day of work last year plus $100 and half a day of work this year on a repair that I think should have only cost me $100 the first time. God forbid the warranty had expired in the past year, I could have had to pay several hundred dollars more. Sure, it COULD have been an unfortunate coincidence, but how likely is that really? Then I get the car back and the floor mats are dirty, one of them had a large, dark footprint on it, and the other had a streak of some greasy substance, there's a small dark smudge on the interior above the door, and the steering wheel was no longer centered properly so I had to go right back in for that. I do appreciate that I was given a loaner for the 3 days it took to fix it. I appreciate that they took the car back and straightened the steering wheel within a few minutes. I don't appreciate the rest of my experience with them this visit. More

Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able". Then I was asked if I wanted to sell the car to them. I had the car towed to another facility. More

Overall a very a good experience Overall this was the smoothest car buying experience I have ever had. Preston Straub was absolutely fantastic in keeping me informed and working with Overall this was the smoothest car buying experience I have ever had. Preston Straub was absolutely fantastic in keeping me informed and working with the sales manager to put together a workable deal. There were some minor hiccups during the transaction - specifically, the trade-in valuation was initially incorrect and the second key was/is missing. But, that being said, Preston has stayed on top of both issues and kept me well-informed so I feel very confident in both issues being resolved easily. Preston has responded quickly to any and all questions I've had throughout the process - and I had a lot! Preston was also great in getting everything ready prior to my arrival at the dealership so that I didn't have to spend a ton of time there - To put this in perspective I spent about an hour and 15 minutes total in the dealership....a much more pleasant experience than the 6+ hours I've spent in other dealerships. A huge inventory of vehicles and plethora of financing partners made for an easy buying experience. Kelly Paris in finance was also very helpful and pleasant - she clearly explained my financing terms and I felt very comfortable working with her. Overall I am very pleased with my experience and would definitely recommend this dealership! More

"Caveat Emptor" -Let The Buyer Beware!!! My mechanic inspected the current E350 4matic luxury Mercedes Benz. After careful inspection he discovered that the right side of car had been disman My mechanic inspected the current E350 4matic luxury Mercedes Benz. After careful inspection he discovered that the right side of car had been dismantled and the quality of the repair was poor . I have not heard from the salesman since. This dealership has proven to me that it can't be trusted. I recommend that you have your car inspected BEFORE purchase, read the CarFax carefully(which does not always reveal accidents because owner could have car repaired without reporting it). If you notice any gaps,too low miles,auto body repairs etc...you keep it moving. I thank God for my german mechanic. More

Horrible service, horrible employees On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towa On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towards me and the situation at hand. I brought in my 2013 Dodge Charger R/T, which I purchased from this very dealership last September, for service on August 15, 2017 to have the alternator replaced . During replacement of the part the service technician shorted out the wiring for the oil temperature sensor. The shortage of this sensor caused the check engine light to come on ( I own a diagnostic tool which allowed me to see why the light was on) immediately after I left the dealership. I attempted to bring my vehicle in on August 16, 2017 since I work the night shift and was unable to turn around when the light first appeared. Service Advisor Charlie Burkhardt advised that since I could not leave my vehicle that day, he would reschedule me for 0900 hours Thursday morning and everything would be taken care of. When I arrived on August 17, 2017 at approximately 0830 hours Service Advisor Charlie Burkhardt checked me in and took control of my vehicle as I left to run errands. Upon returning at approximately 1100 hours Service Advisor Casey Adkins reported that a mouse entered my vehicle and chewed the wiring for the sensor and it would cost me the warranty deductible of $200 to repair. I informed Ms. Adkins I am not at fault for this issue and it is the fault of the dealership considering my vehicle sat at the dealership from approximately 0830 hours until 1900 hours and the check engine light illuminated immediately after I left. Ms. Adkins then stated she would get the manager for further assistance. Ms. Adkins returned 20 minutes later with Charlie Burkhardt who is listed as a service advisor on the Koons website and also on his business card. There was not any point where I was able to speak with a manager about the issue I was dealing with. Nonetheless, Mr. Burkhardt and I spoke and he informed me that the wires were in fact chewed by now a squirrel (although Ms. Adkins told me a mouse earlier). I provided the same explanation to Mr. Burkhardt as I did with Ms. Adkins. Then Mr. Burkhardt stated he would personally inspect my vehicle for a better assessment of the actual problem and get back to me shortly. Mr. Burkhardt returned 15 minutes later and stated that a squirrel chewed the wiring and that that’s what is causing the sensor failure even though the sensor and wiring are in the same location as the alternator. Mr. Burkhardt also stated that his service technician possibly shorted the wiring when removing the alternator but it’s the act of a squirrel chewing the wires and not his technician who he just admitted possibly shorted the wiring. In this instance it was quite obvious that my business was not a priority nor was I respected. During this visit not only was my vehicle damaged but I was lied to and my concerns went unnoticed and I find that utterly disgusting. To be in a customer serving industry the service I received at Koons Chevrolet in Whitemarsh was pathetic. More

Tire & battery warranty BS Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less than 14 months prior had to be replaced again & I had to pay full price for the service. Online appointments system never works tried using 1st time my appointment didn't show up on their system next time I had to call system was not working More

Koons Chevrolet Whitenarsh Absolutely the Best Dealership! Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very custo Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very customer service oriented. I could not be any more pleased with the service I've received. I highly recommend! More

Purchase 2017 Equinox Preston, was our Sales Person, both Preston, and Manager, (sorry do not remember his name) , provide a great buying experience, quick and easy. Th Preston, was our Sales Person, both Preston, and Manager, (sorry do not remember his name) , provide a great buying experience, quick and easy. Thanks Again More