Koons Sterling Ford

I purchased a new F-150 Lariat from the team of John Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate gi Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate given on my trade-in vehicle. I experienced the results of an auto dealership that values and supports respectful and ethical professionals. The easy style of John Chinn enabled me to relax, learn about the vehicles and to think about which one was best for me. Tom Murray took the time needed to make sure I understood the financial side of the vehicle purchase process and answered all of my questions. More

We saw an Internet ad for a pre-owned Subaru Outback wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehi wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehicle was extremely courteous, friendly, and jovial. When we decided to purchase, our trade-in was promptly evaluated and we were offered a fair price. The purchase paperwork was handled quickly and efficiently by Earl Cooke. I couldn't have asked for a better car buying experience. Thanks Koons Sterling Ford! More

My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More

I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling... More

I needed to buy a new car but was dreading going through the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A cowork the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A coworker had recommended Jon Chinn so I called him and set up my appointment for the next day. When I went in, he took the time to really listen to everything I was looking for. He never once tried to push any "extra" features or get me to buy a higher priced model. After doing some research he realized they didn't have the car I wanted but he found one for me somewhere else. He worked out all the details to get it transported to his dealership. When it came in he called me and I went to pick it up. He had everything ready for me so I wouldn't be stuck there for hours. Finance was great and went through all the paperwork with me to make sure I understood everything. I can honestly say that this was the best car buying experience I have ever had! I hate pushy overbearing sales people and Jon was nothing like that. I will continue to buy all my cars from him and recommend him to everyone I know! More

jason took time to deal with us very talkitive , friend will send client to him in the future and comeback in the future to buy another car will send client to him in the future and comeback in the future to buy another car More

My husband and I have had a horrible experience with purchasing a 2012 Ford Fusion SEL from this dealership. About a week ago, I noticed Koons posting for a Tuxedo Black, Black interior SEL Fusion with purchasing a 2012 Ford Fusion SEL from this dealership. About a week ago, I noticed Koons posting for a Tuxedo Black, Black interior SEL Fusion with Moon & Tune package on ebay. The listing had a price of $20,698 plus taxes, tags, freight and processing fee. My husband and I took interest. We emailed the email address listed on the ebay website which went to Jon Chinn. He confirmed that price was correct and reccomended we stop by. Fast Forward past the weekend (we had family in town). We stopped in on Monday and dealt with Anthony. Anthony was a nice salesman but unwilling to budge on a similar car (Tux. Black/Blck Int) except this one was extremely loaded. More so than the one we had communicated with Jon about. So we proceeded to contact Jon. Jon sent us the sticker information for the ebay listing and gave us the number $20,698 plus taxes, tags, freight and processing fee again. We were sure we were going to buy yesterday evening. We even completed the credit application online in hopes we could tie everything up quickly Tuesday evening. My husband and I have to travel almost an hour (we are in Manassas) to get to this dealership. We arrived at about 6:30pm Tuesday evening and met Jon. We proceeded to come inside and the first thing Jon says is, "I believe there was some misinformation". The car you wanted is not priced at $20,698 plus taxes, tags, freight and processing fee. It is this other Tux. Black that is fully loaded and cost 5k more. We said we were not interested in that, we wanted the one we had discussed that had been posted on ebay and included just the moon & tune package upgrade. Not this other Navigation and rear camera stuff. He said they did not have the one we discussed. But he could give us a stripped down version with no moon & tune package for that price. Right then we realized this is unprofessional and was a scam to get us in there. After we gathered ourselves, we asked if we could have the fully loaded Fusion (Tux. Black, Black int, with everything-Nav, moonroof, etc) for a little more ($21k) since we had agreed to come in thinking we were paying the promised $20,698 plus taxes, tags, freight and processing fee for a slightly less loaded version. After about 10min, Jon came back with Brian. Brian said he could go no lower than $25k on the loaded version. Unfortunately, we had to walk away. But we didn't just walk away....we walked away with a negative experience from this dealership. I have documentation from all of my emails with Jon and I will be happy to forward this along for all to see. We genuinely felt that others should know that this is how Koons is ran and we hope others can avoid falling for this scam too. Do not waste your time. More