Koons Sterling Ford

In the past, my family used to DREAD the hard-sell new-car buying process that involved hours of negotiation and financial mumbo-jumbo. Even though we live out-of-town, we just purchased our 4th new v new-car buying process that involved hours of negotiation and financial mumbo-jumbo. Even though we live out-of-town, we just purchased our 4th new vehicle from Ricky Rivera over a 2-year period because he dramatically streamlined our experiences, making them absolutely painless and fast; he did all the work for us by giving us the no-hassle out-the-door price with incentives upfront (beat our local competitors by at least $2,000) and helped coordinate the financing in a couple of very short phone calls or emails.It just couldn't get any easier! Ricky is always personable, caring, honest, and goes that extra mile for his customers by adding optional accessories at no cost, promptly schedules drivers to deliver our fully-gassed vehicles to our door at no cost, and sends the paperwork with his drivers for signature. He trusts his customers, and we trust him and his word. We will only buy from Ricky Rivera in the future!! More

I bought 2014 Mustang from Koons Sterling Ford. I did extensive research on pricing from consumer reports and USAA. Steve Arnold was the best vehicle salesperson I have ever bought a car from. I did ever extensive research on pricing from consumer reports and USAA. Steve Arnold was the best vehicle salesperson I have ever bought a car from. I did everything on telephone and he beat 15 other dealers prices for same car. The general sales manager Brian D' Amico also helped out to make the deal even better. I would highly recommend anyone in the market for a new car to call Koons Sterling Ford. More

Excellent experience purchasing my new Ford F150. Ricky provided outstanding customer service. The purchase and delivery of my new truck was extremely professional and courteous. provided outstanding customer service. The purchase and delivery of my new truck was extremely professional and courteous. More

I recently purchased a 2013 Ford Fusion, I can not be more happy with the service that I received! Anthony was my sales person, he was really helpful and answered all of my questions that I was throwing more happy with the service that I received! Anthony was my sales person, he was really helpful and answered all of my questions that I was throwing at him. He walked me thru the whole process, from showing a few different models, to helping me decide on the Fusion. Which I really love the car! Brian the sales manager was also very helpful, he helped me get a rate that I was really happy with! I would like to also thank Matt one of the used car managers for not only appraising my trade-in for a price I was happy with, but also taking me thru the steps on how he came up with that price. It was very insightful. Overall I really had an enjoyable experience at the dealership, and will definitely refer people to Anthony and Koons Sterling Ford. James More

Only dealer to truly deal through the internet. Not pushy and no attitudes. Great prices. Thanks to Danny and Tom. Koons dealers are the best. and no attitudes. Great prices. Thanks to Danny and Tom. Koons dealers are the best. More

Where do I start!!! Koons has always been there to help me with my needs in purchasing a car. This time was in a time of need and changes I had to make due to life changes and I have to say Koons went be o me with my needs in purchasing a car. This time was in a time of need and changes I had to make due to life changes and I have to say Koons went be on the call of duty for a dealership, from my sales person Anthony Southern who I have work with for every for I have ever brought to the great Finance people such as Tom Murray who went to bat with Ford Credit to make the best deal for me to Eman doing my final paperwork to drive my new Escape off the lot. Koons puts the customer first and always goes the extra mile to get the deal you want or need in! I would recommend Koons Sterling Ford to anyone that is looking to buy a FORD you will not be able to beat this dealerships customer services. Anthony Southern has to be one of the best sale people in the area to work with!! THANKS KOONS FOR DOING WHAT YOU ALL DO....PUT SMILE ON CUSTOMER'S FACES!! K - KINDNESS O - OUTSTANDING CUSTOMER SERVICE O - OVER ACHIEVERS N - NICE S - SATISFACTION GUARANTEE More

I accompanied my daughter into Koon's Sterling Ford to purchase a new (2014) vehicle - it was the first time she had bought a car solely on her own. She had a pre-approval from USAA and all she had to to purchase a new (2014) vehicle - it was the first time she had bought a car solely on her own. She had a pre-approval from USAA and all she had to do was select her vehicle and the dealership input the information on the e-check form and submit. Too easy. The sales person we dealt with was Shane Sooner and he was very cordial, polite, and accomodating. He did everything he could to make the deal. However, once he had to engage his manager in the process, the deal fell through. His manager (I do not recall his name) repeatedly tried to get Sheena to ditch the USAA financing and use the Ford Credit financing. When she said she was happy with her interest rate and did not want to spend the time to do another credit application and wait while all of the paperwork was done (again), the manager then decided to play hardball. My daughter selected the car she wanted but since she was not willing to use the Ford financing, the manager decided that he needed her to pay an additional $850 to get the car she wanted. We were not willing to do that so we declined the deal and he walked away. I have purchased a number of vehicles over the years (4 Cadillacs, 1 Buick, and 3 Fords) and in almost every instance, I had pre-approvals and the deal was quick and easy. I told my daughter how easy this would be and especially since this was her first experience at buying one. It was not. Therefore, I would not allow her to buy the vehicle when the customer service was so bad and the manager was more interested in pressuring her to use in-house financing that making a sure deal. We left there, went to another dealership, and my daughter purchased the car she wanted, the same day! At least I felt redeemed when she saw that it was an easy process when you deal with the right sales person/manager. There is zero chance that I would ever again go to Sterling Ford or recommend anyone else. There are too many other options that dealing with bad service. More

I contacted at least 10 dealerships in Virginia once I had decided to purchase the Ford Focus. I went to 3 dealerships in person. I have NEVER had a BETTER experience buying a car than I did with Ricky had decided to purchase the Ford Focus. I went to 3 dealerships in person. I have NEVER had a BETTER experience buying a car than I did with Ricky Rivera and Koons Ford. I started my conversation with the salesman via chat on their website, it continued through email. All of the details of the purchase were done by email. I had the BEST customer service I could ask for and was given the best price (by thousands of dollars) within a 200 mile radius of my home. I was told by other Ford dealers that there was no way I could buy the car for the price I was given and I would get to Sterling and they would add all kinds of charges. This was NOT the case. The price I was given over email was the EXACT price I paid. The customer service from the salesman was exemplary! In fact, I changed the date we were coming, the time of day, the trim package and the color of the car more than once and Ricky was extremely accommodating. The entire process only took about an hour. The salesman took the time after the purchase to help set up the Bluetooth, sync the phone and set up the radio. He was patient and very knowledgeable. He was able to answer all of my questions and believe me, I had many. My next car will be purchased from Koons Ford and I will work with Ricky Rivera. I will refer everyone I know to this dealership and to this salesman. Thank you Ricky Rivera and Koons Ford for making what I though was going to be a horrendous experience into a pleasure! More

The best experience i have ever had buying anything. No one could beat the price. Ricky did everything to see that I had the best deal possible. Ricky was friendly and a pleasure to deal with. I will n one could beat the price. Ricky did everything to see that I had the best deal possible. Ricky was friendly and a pleasure to deal with. I will never buy another vehicle anywhere else More

Received a service coupon and was due for an oil change. Decided to take it back to this dealership. Figured, no way they can try to screw me again. A year ago, I came out of an oil change and ended up do Decided to take it back to this dealership. Figured, no way they can try to screw me again. A year ago, I came out of an oil change and ended up doing the "induction" (technician recommended) and apparently my rear suspension was leaking and had to be replaced. Koons Sterling cost to replace: $600. I declined. I went to a DIFFERENT dealership 5000 miles later, had them check the suspension and they saw NOTHING. They said if I had to replace it, the cost would be $271 with labor. Something fishy here. This is over half the cost! Anyways, the most recent service, was good, but they said I needed to do all this other stuff. I declined. This dealership won't trick me twice. Also, wanted to note that in the year since, I have not replaced the so-called leaking rear suspension and the same dealership didn't see it leaking this go around. Isn't that strange? I think so. I recommend that this dealership stops making false repairs to get more money. Stop charging twice as much as every other Ford dealership. My next letter should go to Ford HQ. More