Koons Sterling Ford

Amazing first time car buying experience Mr. Steve Arnold made my experience a great one. This was my first time buying a car, so it was a bit overwhelming at first, but he made everything ve Mr. Steve Arnold made my experience a great one. This was my first time buying a car, so it was a bit overwhelming at first, but he made everything very clear, we were always on the same page and he helped me find something suitable for my price range, my age, my budget and overall something that i can see myself happy in. If you're going to go to this dealership, I would definitely recommend you go see Steve, he's a great salesman with great patience and is also very understanding.. Two thumbs way up! More

Beyond Expectations I went to this dealership to check a car that I found online not expecting to buy it. When I got there I was greeted by Steve Arnold who waited for my I went to this dealership to check a car that I found online not expecting to buy it. When I got there I was greeted by Steve Arnold who waited for my arrival and had the patience to show me the car. He was very friendly and answered all of my questions. His service was excellent and he accommodated all my needs. For him it's just not about the sell but customer satisfaction even after purchase. It was mainly for his expertise and help that I ended up buying the car. He reassured me that it was what I was looking for. Overall great experience, tremendous success and very satisfied. More

excellent experience Drove 12 hours from out of state to purchase a new ford fusion from Koons. Jonathon answered all my questions via phone, email and text prior to arriv Drove 12 hours from out of state to purchase a new ford fusion from Koons. Jonathon answered all my questions via phone, email and text prior to arrival, and had the vehicle ready to go when we arrived. Just as promised, there were no hidden charges or unmentioned fees. The price quote provided via our previous correspondence was honored without any question, and was several thousand dollars less than the best offer in our home region. Jon was helpful, honest and very up front about the whole process. Took the car for a quick test drive, signed the papers and were back on the road in under 2 hours. We were very happy with the service provided. Jon is great. My sisters are in the market for a new vehicle,and will also be making the trip from Michigan to Koons. More

2 Cars 1 year, both great prices, easy process In the past year I have purchased 2 vehicles from Sterling Ford, both from Steve Arnold. The first was a 2014 black Mustang V6 and Steve helped us out In the past year I have purchased 2 vehicles from Sterling Ford, both from Steve Arnold. The first was a 2014 black Mustang V6 and Steve helped us out a lot on the price of that vehicle making the process as easy as possible. The second is a 2014 White Mustang GT which we just purchased about a month ago again from Steve after he helped us out a ton again, this time we traded in the V6 and upgraded to the GT. Throughout the whole process Steve helped us out a ton, made it as painless as possible, quick as possible, and easy as possible. Got us a good trade in value on the old car and a good price on the new one. Thats why we keep returning to Sterling Ford and Steve for our vehicle purchases and plan on doing so again in the future. Thanks for all the help and I would definitely recommend this dealership and specifically ask for Steve Arnold if you are looking to buy a car from Koons Sterling Ford. More

Great experience from start to finish After having filed bankruptcy, I wasn't expecting to be able to buy anything more than a used vehicle. I arrived at the dealership and within a couple After having filed bankruptcy, I wasn't expecting to be able to buy anything more than a used vehicle. I arrived at the dealership and within a couple hours, I was driving away in a BRAND NEW vehicle. Awesome dealership and an awesome salesman! More

The Game Changer ... !!! On Friday night, it started out as a little sneak peak online for a used car. A trip to CarMax on Saturday ended in a 6 hour hostage situation where w On Friday night, it started out as a little sneak peak online for a used car. A trip to CarMax on Saturday ended in a 6 hour hostage situation where we almost purchased a car that we didn't want to even test drive much less drive on a daily basis just so we could leave. You've been there and you know what I'm talking about ... By then, we finally decided to visit the idea of a new car. A little road trip out to Fredericksburg where the dealership wasn't even opened on a Sunday. After a few phones calls on Monday, we left work and visited a Chantilly dealership. We were promised the car we wanted for the price we wanted, then after sitting in the hot seat for hours, we were told our request was unreasonable. It was the same request that we had when we arrived, so I am not sure what changed except we wasted three hours of our time. The entire weekend was wasted and the week ahead didn't look too optimistic. We felt defeated. We knew what vehicle what we wanted, we knew what we needed ... we continued to research our options and contacted Koons. After few email exchanges with Steve Arnold - we decided to go car shopping one more time. We arrived at Koons at 7 pm on Tuesday evening. By 9:30ish, we were driving a car home that we love!! Steve did not make us broken promises. He didn't take up our time trying to sell us something that we had to settle for. He did not treat us like a number. He took the time to listen to our wants and our needs. We were not stressed. We were excited about our car shopping experience when we were at their dealership. We left in our 2015 Ford Explorer with every intention of building a long term relationship with Steve Arnold and the team at Koons Ford. Many, many thanks to each of you! Matt & Tina More

Best car buying experience I’ve ever had! Working with Steve was fantastic. I called late on a Saturday afternoon to inquire about purchasing a new Shelby; within two hours I had purchased the Working with Steve was fantastic. I called late on a Saturday afternoon to inquire about purchasing a new Shelby; within two hours I had purchased the car from a thousand miles away. For perspective, it took four hours at a dealership for our last two cars. A week later the car was expertly delivered to my front door. Steve kept me updated through the entire process and made it as easy as possible. If you’re looking to buy a new car; see Steve and he’ll make it a breeze. More

Loyalty and commitment I've purchased over 5 cars from Koons. Two from Steve. I return because of loyalty and commitment to the customer's buying preference, budget, and s I've purchased over 5 cars from Koons. Two from Steve. I return because of loyalty and commitment to the customer's buying preference, budget, and schedule. Steve goes the extra mile and we really appreciate that in a auto dealer. Thanks Steve. More

They're gonna WOW you! Their commercials may be annoying but the dealership really does wow you! JC Schied was very helpful with selecting a first car for my daughter. I cam Their commercials may be annoying but the dealership really does wow you! JC Schied was very helpful with selecting a first car for my daughter. I came prepared to have to negotiate (which I hate doing) and expected to be there a very long time while working out a deal. I got exactly the opposite. JC came back with the sale price of the car and I really did say "Wow". The whole transaction went very smoothly and the finance manager was very friendly and provided excellent customer service while answering all of our questions. I highly recommend JC and the Koons Sterling Ford staff to all of my friends and colleagues! More

What a great experience! I recently purchased a 2014 Ford Fusion from Steve, and it was an experience that I am very satisfied with. I could tell that he knew his vehicles wel I recently purchased a 2014 Ford Fusion from Steve, and it was an experience that I am very satisfied with. I could tell that he knew his vehicles well, and he was very personable. I always feel a bit intimidated when I walk into a dealership, but Steve helped to quickly quell that ill-feeling, and he never once pressured me into something I didn't want. If you go to Koons in Sterling, ask for Steve Arnold! More