Koons Sterling Ford

Koons Sterling Ford - Great service experience as usual! This was my first opportunity to interact with Mike Daley as my service advisor and he was phenomenal! I wouldn’t hesitate to recommend him to anyo This was my first opportunity to interact with Mike Daley as my service advisor and he was phenomenal! I wouldn’t hesitate to recommend him to anyone in search of a top notch service advisor. Mike was personable, knowledgeable and he provided exceptional customer service. Mike B. More

Excellent customer service, my vehicle was repair on short time,service writer send me a info about my vehicle repair. short time,service writer send me a info about my vehicle repair. More

No pressure. No strong arm to buy. EZ purchase for me. Mike was polite and helpful.. No strong arm to buy. EZ purchase for me. Mike was polite and helpful.. More

Greg Sipple was a great salesman. He took the time to explain everything to me, was honest and clear, and made sure I got the best deal possible. He took the time to explain everything to me, was honest and clear, and made sure I got the best deal possible. More

Joey and his team in service are outstanding, that’s why I drive from Md to get it done right the first time I drive from Md to get it done right the first time More

Fantastic and friendly service! Would fly across the country to purchase from them again! Thanks Koons! Would fly across the country to purchase from them again! Thanks Koons! More

I ended up at Koons Sterling Ford after an unfortunate experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endz experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endzo, ensured that I was taken care of even though the other dealership failed to provide the necessary paperwork for the programming of my key. My service appointment took about an hour (as expected) and during my wait I had the pleasure of speaking with another customer who has purchased all of her vehicles from Koons Sterling Ford since 1990! That alone gave me the reassurance that I was in good hands... Endzo, thank you enough for turning a very frustrating situation into a positive experience. I appreciate your amazing customer service. More

Buyers Beware! Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also collect sales tax for out of state sales. There is a lot of red tape with this dealership, so we walked away. We also had a friend interested in one of their vehicles, and when we informed them of the nonsense, they also walked away... More

The purchase of the used Escape was easy. Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made More

Everything was well setup at drop off. I had an appointment and the rep knew everything that needed to be done I had an appointment and the rep knew everything that needed to be done More