Koons Sterling Ford

A Dealership Where My Family's Needs Came First My wife and I are now expecting our second child and we have started reworking our budget to accommodate another daycare payment. We took our '11 Esc My wife and I are now expecting our second child and we have started reworking our budget to accommodate another daycare payment. We took our '11 Escape back to the dealership that we bought (from Koons Sterling Ford) to see if we could trade it in on a newer and cheaper model to help lower our monthly payment. My wife and I worked with Steve Arnold who spent time to really listen to what we were looking for and what we needed. We were never pushed to "move up to the next trim package" or to look at vehicles that would not fit our needs. Mr. Arnold was patient and worked very hard to get us into a new F-150 which not only lowered our payment but, allowed us the flexibility in the future to accommodate a second child and all of the stuff we will inevitably be hauling. Thank you Koons Sterling Ford for giving us a very pleasant and relaxed car buying experience and for helping my family to meet its needs now and in the future. We will definitely be back when it is time to make our next vehicle purchase. More

Best Car Buying Experience This was by far the best car buying experience I have ever had. He told me from the beginning it would be smooth and he was right. It was not a hard This was by far the best car buying experience I have ever had. He told me from the beginning it would be smooth and he was right. It was not a hard sale in anyway but he was an excellent sales person. He has superior customer service and just an overall nice guy. Jason is very knowledgeable on the different vehicles and was able to answer all my question. He was very attentive making sure I knew and had everything I needed. I would highly recommend buying a car from Jason. I will definitely call Jason when I need another car. More

New 2014 Escape purchase I recently bought a new 2014 Escape for my wife and I. We live in SW Virginia, about 4 hours away from Sterling VA. My family and I have bought 4 ve I recently bought a new 2014 Escape for my wife and I. We live in SW Virginia, about 4 hours away from Sterling VA. My family and I have bought 4 vehicles from Koon’s Sterling Ford. This was personally my second. TJ worked extremely hard for me getting me vehicle information, pictures, and answers to all of my questions. He made the car buying experience very easy and would recommend him for any looking to purchase a car, truck, or SUV. More

Keeping things simple is always worth it. This was not one of those back and forth headaches that so many have had working with car dealerships. Jason Robles and team were all exceptionally ea This was not one of those back and forth headaches that so many have had working with car dealerships. Jason Robles and team were all exceptionally easy to work with and made our decision to do business with Koons Ford Sterling that much easier. Having personally had bad experiences with Koons in the past, I'm thrilled to have my mind changed. I highly recommend this dealership and this sales team. More

Buying a car for my son After buying 5 cars at Ford Koon's in Sterling, we decided to check the pricing and availability of a Ford Focus for my son. We were received by Pat S After buying 5 cars at Ford Koon's in Sterling, we decided to check the pricing and availability of a Ford Focus for my son. We were received by Pat Sullivan who was very profesional and helpful in order for us to decide the best car for my son. He demonstrate to be very knowledgeable about the features of the car and answered all our questions that we had. I definetely would reccomend him to all my friends in case they are looking for a new car. More

New Mustang purchase. My wife and I were recently in the market to purchase a new mustang. Koons had the exact model we were looking for and were very pleasant to work wit My wife and I were recently in the market to purchase a new mustang. Koons had the exact model we were looking for and were very pleasant to work with. Pat Sullivan was prompt with all of my emails and phone calls. Traveling from out of state, the vehicle was ready to go for a test drive when we arrived. The entire process was smooth from start to finish. Thank you! More

Excellent Customer Experience & Best Price in Town I had searched online for months and finally had decided on purchasing a Ford Fusion. Koons Sterling Ford had the best unbeatable price and I received I had searched online for months and finally had decided on purchasing a Ford Fusion. Koons Sterling Ford had the best unbeatable price and I received exceptional customer service from Steve Arnold. Steve helped over the phone, I had called him several times and each time he was more than willingly to provide me with all the answers to my questions. He was even nicer in person, I'm glad Steve was one who took care of me and I am extremely happy to have bought my vehicle with his assistance. Even after the purchase, I call Steve and ask him to help me with extended service maintenance on my vehicle. He's has been gracious with his time and never neglected my needs as a customer. I would definitely recommend buying a vehicle from Koons Sterling Ford and make sure you ask for Steve Arnold. More

Great experience at Koons Sterling Ford with Steve Arnold Steve Arnold was great - very nice and helpful!! He made everything easy to understand and he didn't keep me at the dealership for hours like a lot Steve Arnold was great - very nice and helpful!! He made everything easy to understand and he didn't keep me at the dealership for hours like a lot of people like to do - I would definitely recommend working with him in the future. And by the way - I love my new Escape!! More

First brand new car Went in knowing what I wanted and Joey diligently worked 4 days to get me a great deal and in the exact car I wanted. Everybody there was very nice an Went in knowing what I wanted and Joey diligently worked 4 days to get me a great deal and in the exact car I wanted. Everybody there was very nice and professional. I would easily recommend going here if you are in the market for a new car More

Excellent, Attentive Service Jason was the best sales consultant I've ever encountered when shopping for a car...by far. He was extremely attentive, making all of his suggestions Jason was the best sales consultant I've ever encountered when shopping for a car...by far. He was extremely attentive, making all of his suggestions exactly what I was looking for. He immediately brought out the two cars he thought would work best for my needs, and made my shopping experience easy by leaving me the best two options for my needs. I left more satisfied with my car purchase than ever. I felt like I was buying a car from a friend who had my best interest at heart, and, oddly enough, he helped to make my car-buying experience enjoyable. I highly recommend him if you go to this dealership. More