Koons Sterling Ford

While my husband and I were visiting our son in Virginia from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of Heidi in customer service, we were able to connect with Endzo. He was very honest and friendly, and we felt like we were valued customers even though we had just met. He even arranged for their shuttle to take us back to our son's apartment while the truck was being serviced. He was able to get our vehicle serviced and returned to us the same day! They did all of this for people who live six hours away. Koons went over and above our expectations. I would highly recommend Koons, especially Heidi and Endzo. More

Gave me a little run around negotiating at first, but eventually came around with a very solid deal. Hamza Iman did a good job. eventually came around with a very solid deal. Hamza Iman did a good job. More

I enjoyed my time with Koons Sterling Ford, I called the office, and the staff was able to handle my request and started paperwork from home to speed up the processing time spent in the office. I had an ama office, and the staff was able to handle my request and started paperwork from home to speed up the processing time spent in the office. I had an amazing experience. I would recommend anyone there. Overall, outstanding customer service. More

My first scheduled service on my 2023 Ford Explorer since purchasing the vehicle 6 months ago. Oil change, multi-point inspection and tire rotation. In and done in somewhat over an hour. Price was reasona purchasing the vehicle 6 months ago. Oil change, multi-point inspection and tire rotation. In and done in somewhat over an hour. Price was reasonable - good value for the service provided. More

Went it for service on my vehicle. Dropped off on a Friday evening. The next day, when I finally got a hold of someone, I was informed that they would not be working on the car until t Dropped off on a Friday evening. The next day, when I finally got a hold of someone, I was informed that they would not be working on the car until the Monday. I was shocked since this had not been disclosed when I made the appointment or when I had dropped off my vehicle. The associate seemed to brush off my shock and said they only do smaller work on Saturdays. Luckily the overall repair went fine but I may reconsider going to Ford in future More

Engine light on at time of purchase, they left me responsible for repairing and paying! After assuring they would take care of the issue before leaving! responsible for repairing and paying! After assuring they would take care of the issue before leaving! More

I have no problems with Koons. .. been dealing with them for many years and they have always been top notch. They have been my "go to" team for all work on my vehicles. Excellent .. been dealing with them for many years and they have always been top notch. They have been my "go to" team for all work on my vehicles. Excellent service and very polite. Will continue to use their facilities. More

Excellent service. Thanks much to Mike Daley (Advisor) and Sophia (Customer Relations Manager). Both are great to deal with and very accommodating to the customer. Pric Thanks much to Mike Daley (Advisor) and Sophia (Customer Relations Manager). Both are great to deal with and very accommodating to the customer. Price was very fair for work done. More

I have watched this vehicles price for a month it was $36500 before labor day then it shot up to 40k then 38k then last night it was listed at 34k when I inquired I was told the price is 37k ... False ad $36500 before labor day then it shot up to 40k then 38k then last night it was listed at 34k when I inquired I was told the price is 37k ... False advertising buyer beware. Any reputable retailer would have to stand by their pricing call it a mistake if you would like. I call this bad business More

Complaint Against Koons Ford Dealership: I am submitting this complaint to the Better Business Bureau regarding my deeply unsatisfactory experience with Koons Ford Dealership, located in Sterling submitting this complaint to the Better Business Bureau regarding my deeply unsatisfactory experience with Koons Ford Dealership, located in Sterling, VA. The chronology of events surrounding my vehicle purchase from this dealership has resulted in a significant negative impact on my financial and personal well-being. Event Summary: Vehicle Purchase: On June 26, 2023, I purchased a used 2022 F350 from Koons Ford Dealership. At this point, the transaction seemed routine. Vehicle Delivery: The vehicle was delivered to me on July 2, 2023, with the expectation that it was in good working condition. Vehicle Breakdown: A mere 19 days later, on July 21, 2023, my recently purchased vehicle inexplicably refused to start. Diagnostic Evaluation: I promptly had the vehicle towed to Bell Ford, where diagnostic assessments revealed DEF (Diesel Exhaust Fluid) contamination in the fuel, a perplexing issue considering the short ownership duration and the fact that both DEF and fuel tanks were supplied full by Sterling Ford during delivery. Seeking a Second Opinion: To corroborate these findings, I arranged for the vehicle to be assessed by Chapman Ford. Their mechanics confirmed the DEF contamination but further uncovered that this contamination had infiltrated deep within the fuel system components, rather than being limited to the fuel itself. Communication with Koons Ford: In my effort to address this issue, I attempted to engage Koons Ford Dealership. General Manager Tre Hillerich was uncooperative, refusing to accept any responsibility for the vehicle's defects. My queries regarding their pre-sale vehicle inspection processes were deflected. Unfulfilled Promises: Despite assurances that he would initiate dialogue between his mechanic team and Chapman Ford to better understand the issue, Tre Hillerich failed to follow through. Multiple attempts to contact him and obtain resolution proved fruitless. Negative Customer Result: The ramifications of these events are substantial: Financial Loss: I am incurring daily financial losses due to the unavailability of my vehicle. Since taking possession of the vehicle on June 26, it has spent more time out of my possession than in it. Inconvenience: The continuous vehicle breakdowns and lack of resolution have resulted in significant personal inconvenience and disruption to my daily life. Failure to Address the Issue: Koons Ford's refusal to acknowledge responsibility and their failure to engage in a meaningful resolution process have left me with a sense of frustration and helplessness. This complaint is submitted with the hope of drawing attention to the unsatisfactory customer service and failure to address a significant issue on the part of Koons Ford Dealership. I kindly request your assistance in mediating this matter and finding a fair and equitable solution. Sincerely, Robert Sobarzo More