Koons Sterling Ford

Great experience Steve was great to work with. He listened to my needs and understood exactly what I was looking for. After the initial test drive I wasn't ready to bu Steve was great to work with. He listened to my needs and understood exactly what I was looking for. After the initial test drive I wasn't ready to buy, and I felt no pressure from Steve. I went in a few weeks later and he worked a great deal for me. Would buy from again! Adrian was also a pleasure to work with in the financing side. He explained all my options and got me the best deal for me. More

excellent service by Andre Epps and service department I bought a new ford escape early this year. It had a problem with the windshield. Streaking, not always visible, ruined the driving experience and t I bought a new ford escape early this year. It had a problem with the windshield. Streaking, not always visible, ruined the driving experience and tempted me to buy a new windshield or new car. Andre Epps examined the windshield and showed it to his technicians. The problem was so hard to see under the conditions at ford that they could not polish it or buff it out. Ford could not replace it under warranty because it was hard to see. Mr. Epps examined it again and communicated repeatedly with Ford. After numerous emails he was able to get me a new windshield under warranty. His effort and the performance of the service department made me want to be a customer for life. This is my second Ford from Sterling. My family has bought Fords since the 1950s. Thanks to everyone at Sterling Ford. John Bennett Sterling VA More

Fast, polite, and proactive. I am informed what needs to be done on my car and the messages are accurate and on time. The employees are friendly and the service is very goo I am informed what needs to be done on my car and the messages are accurate and on time. The employees are friendly and the service is very good and timely. The dealership seems to be well run. On top of that, I am pleased that I bought a Ford, good car. More

Service department has improved so much; Joey is excellent and knowledgeable. They are really paying attention to service quality; good to see in a dealer. and knowledgeable. They are really paying attention to service quality; good to see in a dealer. More

2016 Escape I have done business with Joey Stickman for over 13 years and I feel he always has given me the best service for my cars. Joey knows my vehicles and g I have done business with Joey Stickman for over 13 years and I feel he always has given me the best service for my cars. Joey knows my vehicles and gives me very good service. Marcella Heyl More

Yannick- the best The best of the Koons family. Yannick is an amazing sales professional. Our custom Mustang GT Premium is perfection. Deciding what we wanted and m The best of the Koons family. Yannick is an amazing sales professional. Our custom Mustang GT Premium is perfection. Deciding what we wanted and making sure we had the packages that fit our budget and what would make it our dream car was job one for Yannick. As a woman, Yannick is respectful to all customers and treats all equally and with respect. Yannick is an asset to this dealership, and as i said in another review- he is a a star. We WILL buy from him again and have Koons service our Mustang. Our finance person, Adrian, was our only negative- the Director was nice, but I would not want to work with that person again. He was pushy, he was impatient, and condescending. He does not come across well to a woman. Unfriendly. Yannick made it all worth it! More

33000 mile checkup and oil change Excellent scheduling and technical support. Andre spent time afterwards to show me how to reset oil change counter. Price was friendly and they beat Excellent scheduling and technical support. Andre spent time afterwards to show me how to reset oil change counter. Price was friendly and they beat their advertised time to be complete. More

Best service center ever Nothing better than dealing with professional service center. No lies, respecting your time and the best service quality can get. I bought and service Nothing better than dealing with professional service center. No lies, respecting your time and the best service quality can get. I bought and serviced all my cars from Koons and I will never go anywhere else. More