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Koons Sterling Ford
Sterling, VA
710 Reviews
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Showing 710 reviews
April 03, 2017
Koons Sterling Ford Collision Incompetent Amateurs Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has h Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has had repairs done at Koons Sterling Ford Collision Center 3 times and they had done fantastic work but in February 2017 I dropped my 2006 4runner off for paint repairs. They had painted this car 2 other times and matched the color perfectly. The color was a burgundy. But this time they originally painted the car an orange red metallic - there was never any metallic in the car. The manager, Zorm, tried to tell me the car was originally that color and that it had faded with age. I am the original owner - it never had metallic. He agreed to repaint the car and told me that he called the paint manufacturer in the match the color - the color is closer but it is still metallic. One side of the car is a burgundy metallic, rear bumper is burgundy metallic and the rear hatch back door is burgundy no metallic. Its like that all over the car part is metallic with sparkles and part isn't. They painted the door but didn't paint the handles - so they stick out like a sore thumb. Also the side mirrors were damaged while they were there but they are not admitting to. The manager has never came out and talked to me directly - he has his subordinates come out and the last time I picked it up he told me not to come in until 5pm but he wasn't there and the sun wasn't out - it is most noticeable in the sun. I had previously had good luck with this body shop and didn't check the reviews - which I regret - Don't take your car here for any repair - you will regret it! This is no way to treat a customer. My family has purchased 2 4runners and a camry from Koons - this may be a dfferent dealership but its still koons and this is bad business and no way to treat a customer especially a customer with a 20 year relationship! More
by pkva1
Employees Worked With
Zorm Gerra
April 01, 2017
Great service today. Quick and thorough. Assistant service manager answered a complicated question for me in a knowlegable and professional way. I would highly recommen Quick and thorough. Assistant service manager answered a complicated question for me in a knowlegable and professional way. I would highly recommend the service there, because I like to keep my cars more than just a few years and reliable service is very important to me. More
by Grandmother
Employees Worked With
Joey Stickman
April 01, 2017
Mr. Steve is the guy Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. Choose Mr. Steve, he will bend backwards for you. Very pleasant and knowledgeable about the product he sales. Thanks Mr. Steve for all of your help. More
by Wing Chief
Employees Worked With
Steve Arnold
March 31, 2017
Great experience for my new mustang Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with addi Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with additional info immediately and was very knowledgeable about every aspect of this vehicle. He continues to provide me info on questions I have about the car just an excellent experience all around on the purchase of my first Ford!!!! More
by Eagle17
Employees Worked With
Jon Walker, Ricky Rivera, Yannick Ernsting
March 30, 2017
Excellent Sales Staff I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisa I purchased my Ford F-150 out of state. Steve Arnold worked with me over the phone to find exactly the right truck for me. Even with the added nuisance of having to ship me the truck, the sales team was flexible and made sure I was 100% satisfied. More
by Jdnull21
Employees Worked With
Steve Arnold
March 27, 2017
Koons Ford, Mr. Brown and Steve Arnold are the BEST!! My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are My wife and I are thrilled with both experiences in purchasing a new car at Koons Ford in Sterling, VA. GM Mr. Brown and salesperson Steve Arnold are absolutely FANTASTIC! We were treated like "royalty" every second of our time spend purchasing a new car. We cannot begin to say enough wonderful things about this first-class Koons Ford Sterling dealership. We enthusiastically recommend this business establishment to everyone shopping for a vehicle. Anthony and Susan Maiello More
by Anthony Maiello
Employees Worked With
Steve Arnold
March 26, 2017
Very helpful and energetic! Steve is an awesome salesman with an awesome personality and will work with you to make sure you are satisfied with your purchase and has a great sens Steve is an awesome salesman with an awesome personality and will work with you to make sure you are satisfied with your purchase and has a great sense of humor. When i come back here in the future I would love for him to be sales person every time because the experience he gave me is priceless. I strongly recommend this dealership and this sales representative! More
by stevolang18
Employees Worked With
Steve Arnold
March 25, 2017
Bought a 2013 ford king ranch The salesman Rick Altunkaya was great and very helpful. And the general manager Steve Brown really made me happy with the price of vehicle and my trad The salesman Rick Altunkaya was great and very helpful. And the general manager Steve Brown really made me happy with the price of vehicle and my trade in. I would definitely recommend this dealership to my friends. Very happy customer 😃 More
by Nhawkins01
Employees Worked With
rick Altunkaya and steve Brown
March 24, 2017
First Service Arranged first service w/ Jason Robles and just as with purchase experience, Jason was a true professional and even switched his schedule to make sure Arranged first service w/ Jason Robles and just as with purchase experience, Jason was a true professional and even switched his schedule to make sure he was available for any questions that I might have w/ my first service. I was greeted promptly and Allen Schindler got me in for my service quickly. During the wait, I had an opportunity to check out some of the other new vehicles and asked a few questions of Jason, Danny Islam and Jon Walker and they ALL provided top level customer support and service and provided good info and leads for some future upgrades. The folks here truly treat people as auto enthusiasts and show an interest in you and your vehicle and don't consider you just a 'buyer'. Upon checkout, I worked w/ Andre Epps and he answered a couple of questions regarding the new Ford PASS App. Anther great experience with the Koons Sterling Ford team. Thank you! More
by rswartz00
Employees Worked With
Allen Schindler, Andre Epps, Jon Walker, Danny Islam, Jason Robles
March 24, 2017
Great Experience I worked with Steve Arnold for the purchase of my Shelby Cobra, He was professional and extremely patient. I highly recommend Koons Sterling Ford and I worked with Steve Arnold for the purchase of my Shelby Cobra, He was professional and extremely patient. I highly recommend Koons Sterling Ford and Steve for the purchase of your next Ford, More
by Byoung
Employees Worked With
Steve Arnold
