Koons Sterling Ford

Worst Service Experience Ever. Prepare to be ripped off. This dealership takes the FORD name and kicks it to the dirt. I had an electrical issue with my F150. The dealership was to replace 4 connectors on This dealership takes the FORD name and kicks it to the dirt. I had an electrical issue with my F150. The dealership was to replace 4 connectors on the wire harness. They replaced 3 connectors around and left the forth hanging from the fuse box. They used a couple rolls of electrical tape to wrap the wires which made it look like a 6th grader was hired by the dealer to complete the work. To top it off they charged me for 4 connectors while they only replaced 3. I pointed this out to Joey. He agreed the service provided was poor craftsmanship and incorrect. He asked for me to drop my truck off again to correct the repair, remove the electrical tape, heat shrink the wires, and install the forth connector. I dropped my truck off again for 10 days. The electrical tape was removed but the 4th connector was not replaced. They said they broke the 4th connector during installation and had to order another one. A week later Joey said the wrong part arrived and that they would need to reorder it again. I asked Joey to refund me for the forth pigtail that they never installed to my credit card. He said he would. After 2 weeks I never received the refund. After 60 days I never received a refund. The refund never happened and they still don't have the correct part to properly fix my truck properly. What a joke dealing with this dealership. If you want to have your F150 hacked up at a dealership then Koons Sterling Ford is for you. This is the worst representation FORD could have. After months of trying to get my truck fixed I have relized that this Koons Sterling Ford's ethical standards are well below an acceptable level. They have lost my business. My business will go to a dealer that cares about the trucks they work on and the customers that buy their vehicles from them. More

Amazing experience! We were living overseas and about to relocate back and we were trying to line up buying a truck immediately upon our return. Yannick worked with us in We were living overseas and about to relocate back and we were trying to line up buying a truck immediately upon our return. Yannick worked with us in great detail for several weeks to find the exact truck we were in the market for and then went above and beyond to get us the lowest price possible (much lower than other dealers in the area). Yannick was very knowledgeable and professional, and we would be glad to work with him again on our next purchase. More

Yannick is awesome! We were relocating back to the US and Yannick was amazing! He is detail oriented, but also really knows his vehicles There was no attempt at an upse We were relocating back to the US and Yannick was amazing! He is detail oriented, but also really knows his vehicles There was no attempt at an upsell. He listened to what I wanted and matched it to a T. Best salesperson I’ve worked with. I highly recommend him. More

Wonderful Yannick was extremely knowledgeable and extremely helpful in our vehicle purchase. He was extremely personable. I would recommend him to everyone! Tha Yannick was extremely knowledgeable and extremely helpful in our vehicle purchase. He was extremely personable. I would recommend him to everyone! Thank you Yannick! And a big thank you to everyone at Koons Ford of sterling we have bought two vehicles from them in 6 months we have not been disappointed. From the sales people all the way down to finance you guys rock! More

GREAT SERVICE!!!! YANNICK WAS AWESOME AND A PLEASURE TO WORK WITH. HE RESPONDED TO US FROM A COLD CALL FROM OUT OF TOWN. HE WAS ABLE TO REACT QUICKLY AND ENSURE OUR NEE YANNICK WAS AWESOME AND A PLEASURE TO WORK WITH. HE RESPONDED TO US FROM A COLD CALL FROM OUT OF TOWN. HE WAS ABLE TO REACT QUICKLY AND ENSURE OUR NEEDS WERE MET. More

GREAT EXPERIENCE!!! I HAD THE EASIEST PROCESS, SYED WAS VERY EASY TO TALK TO AND KNOWLEDGEABLE ABOUT THE VEHICLE, I WAS GETTING. NO PUSHING OR ADDED UNNECESSARY FEES, JU I HAD THE EASIEST PROCESS, SYED WAS VERY EASY TO TALK TO AND KNOWLEDGEABLE ABOUT THE VEHICLE, I WAS GETTING. NO PUSHING OR ADDED UNNECESSARY FEES, JUST AS STATED ON THE WEBSITE. I WILL DEFINITELY BE SENDING CUSTOMERS HIS WAY...THANKS SYED More

Wow experience indeed I never dealt with any of Koon's dealership. I was looking for a pickup Truck. During my search, I found couple of Trucks of my interest. So I made an I never dealt with any of Koon's dealership. I was looking for a pickup Truck. During my search, I found couple of Trucks of my interest. So I made an appointment with a sale person Mr. Samir Kerboussi for January 20. We arrived at the dealership to meet Mr. Kerboussi. He was waiting for us and greeted us at the main entrance. It was a blistery very cold day. He showed us Trucks of our choice and insisted that we should test drive before making up our mind. So we drove couple of Trucks and told him what we want. He is extremely courteous, humble, & very knowledgeable sales person, I ever experience. Negotiations of the price was very smooth and hassle free. Mr. Kerboussi made sure that process was quick and pressure free. While we were going through the financing details, Samir Made sure Our Truck was detailed and fully filled with gasoline. It would be unfair not to pay compliments to used car Manager & the Finance Manager (a young very good guy. May God give a speedy recovery from a recent surgery). Samir is the guy if you are looking for a used vehicle. Koon's dealership was a pleasant experience. They are nice people. More

Customer Centered Service Jason you are the man! Thanks for your friendly demeanor and your affable nature. It was easy doing business with you. F150 King Ranch is a big purc Jason you are the man! Thanks for your friendly demeanor and your affable nature. It was easy doing business with you. F150 King Ranch is a big purchase. You got to love it! Thanks to John and his team for taking care of the warranty service items. I am happy that the pressure is off. Appreciate the follow up, John. More

Not Good I drove 300 miles to purchase a 2018 Traverse Premier, 11,000 miles. The car was filthy dirty inside when I arrived at my appointment time, had to wai I drove 300 miles to purchase a 2018 Traverse Premier, 11,000 miles. The car was filthy dirty inside when I arrived at my appointment time, had to wait almost 2 hours for it to be cleaned and it was not cleaned very well at all, decided to purchase it and was told that the second set of keys where in another salesman pocket and they didn't know who but that they would overnight them to me the next day ( they lied to me there was no second set of keys after 2 months of me calling they finally told me to go to a local dealer and they would pay to have a second key made ) I paid a $699 processing fee this was to cover all paper work involved in this purchase, also paid $250 for tags because each state charges different prices but any credit would be refunded, the plate arrived 2 weeks after purchase with invoice enclosed, cost was $115, they refunded me $81.94, I ask why so little they say there was a handling fee, what about the processing fee I paid, they had no answer, this dealership gave me nothing but runaround and lies, BUYER BEWARE More

Simple and Stress Free Experience We were so impressed with Yannick three years ago that we came back to lease two more cars from him. Yannick made our experience simple and stress fr We were so impressed with Yannick three years ago that we came back to lease two more cars from him. Yannick made our experience simple and stress free. Plus, we got a great deal. If you are looking for a salesman who is honest, friendly, knowledgable and looking out for your best interest go to Koons of Sterling and ask for Yannick Ernsting! More