Koons Sterling Ford

Quick thinking by Koons saved my deal My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I w My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I wanted a 2020 Ford Escape Hybrid and I reached out to Koons after viewing their inventory online. I hooked up with salesman Yannick Ernsting who quickly located an Escape Hybrid Sport, the level of trim I was interested in, to test drive. I needed to test drive one to see if it was a good fit. Although he offered to drive a 2020 Escape Hybrid Sport to my home for the test drive, I opted to go to the dealer instead. Yannick walked me through the in's and out's of the vehicle's features, and I enjoyed a spirited drive. I was impressed and decided to purchase, using my Subie as a trade, and cash saved as a down payment to keep the financed number in a space I could afford. Well, during negotiations, it didn't appear I could reach my finance goal, and I feared this opportunity would not be for me, but then Yannick and Dave Cumba realized I worked at Home Depot and unearthed an employee discount. Plus, they pumped up my trade-in allowance, and in doing so, the stars aligned and I was in the 'place' I needed to be to make this work. Yannick located an Escape Hybrid Sport in the red color/dark interior I wanted at a sister dealership, and home-delivered the unit to my home 2 days later, driving my trade back to the dealership. It was a great experience! Yannick was on-hand for questions before, during and after the sale. The dealership, as a whole, was transparent in their proceedings. I highly recommend Koons Ford of Sterling. More

Great experience couldn’t be happier with the process. Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles More

Yannick is above and beyond 5 stars! Service, kind personality, his making you feel you are the only one that matters! Makes you feel his a friend, not a salesman....knowledge is surpassed by no one! personality, his making you feel you are the only one that matters! Makes you feel his a friend, not a salesman....knowledge is surpassed by no one! Great asset to Koons! Bought 3 cars from him and hope to continue. More

Outstanding service experience Took my new (to me) 2016 F150 in for a headlight issue. Dealt with John Bolling who did an outstanding job quarterbacking the service of my truck. S Took my new (to me) 2016 F150 in for a headlight issue. Dealt with John Bolling who did an outstanding job quarterbacking the service of my truck. Set expectations for timing, provided progress updates, and proactively investigated for recall or other needed repairs. Could not have gone any smoother and will definitely drive past the other Ford dealership in Leesburg (the one that wanted to charge me $128 to replace my swollen lug nuts) to get my truck serviced here. Very professional all around, but John and his team (Karla and Kourtni) were great to work with. More

Yannick and mike made the whole buying experience enjoyable. I drove 3 hours from West Virginia to purchase my new F-150 and I could not be happier. I will be back in the future. enjoyable. I drove 3 hours from West Virginia to purchase my new F-150 and I could not be happier. I will be back in the future. More

I purchased an F150 from this dealership and they were terrific. Very helpful in making sure I selected the correct vehicle for me. The finance department made everything a breeze and Anthony was outstan terrific. Very helpful in making sure I selected the correct vehicle for me. The finance department made everything a breeze and Anthony was outstanding in guiding me through the paperwork. Have returned many times for the routine maintenance and their service department was very competent, now that I’m out of state really miss how great those guys were in doing things the right way, including leaving my truck nice and clean. More

New Car Purchase In January 2019 I purchased a 2018 Ford Taurus. The experience was wonderful and completely stress free. I have purchased 3 automobiles from Koons and In January 2019 I purchased a 2018 Ford Taurus. The experience was wonderful and completely stress free. I have purchased 3 automobiles from Koons and my salesman was Steve Arnold and everything was more than I expected. I live in Michigan and I can say that the 700 miles was well worth the drive. I love my Taurus, I love Koons and I love my salesman Steve Arnold More

Yannick at Koons Sterling Ford, as well as the whole team (Chris, Adrian and Hasan) made buying our truck an amazing experience! We traveled 6 hours from NY to make our purchase because Yannick took the time (Chris, Adrian and Hasan) made buying our truck an amazing experience! We traveled 6 hours from NY to make our purchase because Yannick took the time to listen to us, found the perfect truck and delivered it at an amazing price. He really went above and beyond. It was a pleasure to work with Yannick and the whole team at Koons Sterling Ford! They couldn’t have been any nicer! Yannick and the Koons Sterling Ford team are the epitome of professionalism! I won’t buy from anyone else ever again!! All I can say is THANK YOU for an AWESOME truck and buying experience!!! More

Great Experience, Made buying truck so easy. Yannick was our salesman, he did a great job listening to what we wanted and found me the exact truck with all the options I was asking for. Made buyi Yannick was our salesman, he did a great job listening to what we wanted and found me the exact truck with all the options I was asking for. Made buying very easy. Thanks! More

Great Used Car Sales Experience I’ve purchased over 10 vehicles in my life and in my experience the best sales person I’ve worked with is Syed Hussain from Koons Sterling Ford. His r I’ve purchased over 10 vehicles in my life and in my experience the best sales person I’ve worked with is Syed Hussain from Koons Sterling Ford. His responsiveness and patience through-out the car buying experience is beyond exceptional. Whenever I had questions or concerns, he responded immediately to ease my concerns and I never felt any pressure to buy. In my search for an F150 I had been to 4 dealerships to see vehicles and all had been sold by the time I got to the dealership including a vehicle on Syed’s lot that I fell in love with. He assured me he would keep an eye out for me and is the only salesperson that took the initiative and sent me updates on vehicles that were arriving. He sent me information on one vehicle that had just arrived, and I instantly fell in love with it. I’m happy to say that I’m now the proud owner of that vehicle. I joke that Syed never sleeps and most likely lives at the dealership. He is always responsive and always at work which is a great feeling for me as the buyer. He is plugged into the auto world and knows a lot about how to get things done. I call him a mover and a shaker. I can tell he understands that car sales is a people and relationship business and that is why I would highly recommend him to anyone and feel he has the experience and customer skills to always succeed in his position. More