Koons Sterling Ford

I purchased a 2021 Ford Explorer with the able assistance of Joe Facen. He was professional, courteous and very helpful throughout the process. He made the experience an unexpectedly pleasant one. I would hi of Joe Facen. He was professional, courteous and very helpful throughout the process. He made the experience an unexpectedly pleasant one. I would highly recommend his services to anyone contemplating a similar transaction with Koons Sterling Ford More

The overall service was great; however, the tires all had more pressure than the specifications listed on Ford Pass and the label on the door frame. We know they were correct when we took the car in for serv more pressure than the specifications listed on Ford Pass and the label on the door frame. We know they were correct when we took the car in for service as my husband checks the tire pressure monthly. My husband corrected the same day. More

I found Syed and Mike Palmer very knowledgeable, courteous and easy to work with. Syed exhibited no high pressure tactics and made me feel very comfortable at all times. courteous and easy to work with. Syed exhibited no high pressure tactics and made me feel very comfortable at all times. More

Best group of people to experience all repairs with...also on time with all repairs needed... I am a repeat customer and will be back for service in the future with...also on time with all repairs needed... I am a repeat customer and will be back for service in the future More

Exceptional quality of service, friendly, helpful, provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with More

Koons Ford Sterling is by far the best!! From the sales experience to the service group! We have been very impressed and love doing business with them!! Thanks for keeping a great Ford Experience Koons F experience to the service group! We have been very impressed and love doing business with them!! Thanks for keeping a great Ford Experience Koons Ford Sterling, VA!!! More

I don't know how to convince you I'm not a bot or employee, but here I go. I worked with Samir and he comes off as kinda pushy but he delivered. I also worked with the sales manager Alex and the f&i employee, but here I go. I worked with Samir and he comes off as kinda pushy but he delivered. I also worked with the sales manager Alex and the f&i guy, JV who were much calmer. This dealership really came through for me when the car I loved (a used mazda3 touring) was too low to fit up my driveway. They gave me a loaner and put new springs on my new car VERY fast. They really went above and beyond even after I wrangled the price down a little More

In my experience, this is a typical dealership. Salesman was nice and ran every decision through his supervision or appropriate POC. Once you get done with the salesman, you are moved to business and financ was nice and ran every decision through his supervision or appropriate POC. Once you get done with the salesman, you are moved to business and finance managers. They attempt to press hard on squeezing out more money (that’s their job) and when you push back, things start to change and not for your better. I am okay with folks asking and pursuing more profits. However, there is a line that when crossed, becomes disrespectful. First, don’t lie (“if you don’t finance with us, it could take a month before you get your car. (Insert your bank name) has to make sure you’re allowed to buy a car and they have to make sure we are allowed to sell a car. With COVID and all the scams, they have to make sure, according to the U.S. Patriot act you’re allowed to buy a car. If you fill out our finance application, you can have the car the same day”. Second, when I give you my reasons, listen and respect them. Don’t ask me the same question over and over. Those were the words used and I find it disrespectful that a dealer would come up with that garbage thinking I was some 18 yr old with no experience. But, like I said, typical. After I explained to them where I stand, what I will or won’t do, they decided to become cordial but very quiet. I had to pull information out of them and make multiple phone calls (all after the salesman so not his fault). In 20+ yrs of buying cars, I’ve only had 2 great experiences and if it wasn’t for moving around this world while I was in the military, I would have returned to the same 2 time and time again. So, this was not a horrible car buying experience but rather, very typical. Unfortunately, a few things would have made this a great one and because I’m now retired and not moving, they lost a future customer. More

Great service from Joey Stickman and all employees. Always a painless experience. Enjoy talking with John Bowling, Steve Brown and Jon Walker. Highly recommend dealer. Always a painless experience. Enjoy talking with John Bowling, Steve Brown and Jon Walker. Highly recommend dealer. More

Joey Stickman has been my service advisor since my purchase of my F350 in 2015. Always efficient and convenient service, more so now with the pick up and delivery service! The dealership communicated purchase of my F350 in 2015. Always efficient and convenient service, more so now with the pick up and delivery service! The dealership communicated when the were arriving to pick the truck up, gave regular status reports, let me know when they were dropping it off, and confirmed the drop off. Service that exceeds my expectations! More