Koons Sterling Ford

Went in to look at a Mustang that my fiancé found online. We drove over an hour to see it. Rick was wonderful from the moment we walked in. As we were waiting for Adrian in finance, there was discussion abou We drove over an hour to see it. Rick was wonderful from the moment we walked in. As we were waiting for Adrian in finance, there was discussion about me looking at another Mustang but I also liked their Explorers. Well, due to their courtesy and care, we both drove out of there with our Mustang and Explorer. I had no intentions of trading in my 2014 Fusion with less than 42,000 miles but they were amazing in all aspects. I HIGHLY RECOMMEND THIS DEALERSHIP!!! There was no pressure in anything and they offer so many benefits in your purchase that if you leave disappointed, it’s your own fault!!! I didn’t have a warranty on my Fusion and worried about that for years, but now I do. Thank you all for being so kind!!! Great staff everywhere there! More

Took my vehicle if for a diagnostic appointment. I was immediately told that they were overbooked and that the couldn’t take a look at my vehicle for at least another day, maybe two. Once the diagno I was immediately told that they were overbooked and that the couldn’t take a look at my vehicle for at least another day, maybe two. Once the diagnostic was completed it needed some major work. Over the next few weeks while the work was being done the service advisor staff had extremely poor communication and would not follow up in a timely manner. Every time I called to talk to an advisor the phone would just ring until going to voicemail. If I left a voicemail I was lucky to get a phone call back that same day. More

Ordered a vehicle from Ethan, best sales person ever. Khalid finished the deal and also did a great job Khalid finished the deal and also did a great job More

Excellent service everyone was real friendly. My car was serviced quickly thank you very much serviced quickly thank you very much More

FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend Joey of Koons Sterling Ford to anyone looking for a top notch service advisor. His great co FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend Joey of Koons Sterling Ford to anyone looking for a top notch service advisor. His great communication, positive attitude, and overall knowledge is incredible. He deserve to be recognized for his professionalism, dedication and stellar customer service. Thanks! Mike B. More

I was an easy customer yet the salesman I contacted passed me off to an inexperienced sales representative because I wasn’t worth his time. When I picked up my truck it hadn’t been taken out of “trans passed me off to an inexperienced sales representative because I wasn’t worth his time. When I picked up my truck it hadn’t been taken out of “transfer mode”. Many features did not work and the inexperienced sales person ignored my complaint, incorrectly indicating those features “just didn’t come with the vehicle I purchased”. More

It was a great transition and every one was super on handing me on my purchase will recommend handing me on my purchase will recommend More

My service experience, as always, was excellent. I have bought 4 cars over the past 20 years and have always had exceptional service and experience. I have highly recommended this Koons Ford to friends an bought 4 cars over the past 20 years and have always had exceptional service and experience. I have highly recommended this Koons Ford to friends and co-workers over the years. THANK YOU!!!! More

Horrible experience in my 45 year buying history ..I’m disgusted, run don’t walk somewhere else disgusted, run don’t walk somewhere else More

Charging over MSRP for their vehicles, even pick up trucks. I would never buy anything from these crooks. trucks. I would never buy anything from these crooks. More