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Koons Sterling Ford

Sterling, VA

4.1
710 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 710 reviews

February 17, 2022

Ordered a vehicle from Ethan, best sales person ever. Khalid finished the deal and also did a great job More

by Atiaga0903
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Tiaga, Jon Walker, Kevin Acevedo
Feb 17, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We are so glad to hear that Ethan and Khalid delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back at Koons Sterling Ford!

February 06, 2022

Excellent service everyone was real friendly. My car was serviced quickly thank you very much More

by wal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Feb 07, 2022 -

Koons Sterling Ford responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Koons Sterling Ford!

February 02, 2022

FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend Joey of Koons Sterling Ford to anyone looking for a top notch service advisor. His great co More

by Mike B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Feb 03, 2022 -

Koons Sterling Ford responded

Mike, thank you for the great review! We are so glad to hear that Joey and the Koons Sterling Ford team earned your five stars. Drive safely, and we hope to see you back again down the road!

February 02, 2022

I was an easy customer yet the salesman I contacted passed me off to an inexperienced sales representative because I wasn’t worth his time. When I picked up my truck it hadn’t been taken out of “trans More

by mkb333
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abe Yousef
Feb 04, 2022 -

Koons Sterling Ford responded

I am sorry to see this feedback, as this is not the purchase experience we want for our valued customers. We aim to ensure that everyone is well taken care of and is satisfied with their vehicle at the end of the day, but it is concerning that this is not the impression we left. If you have any further questions about your truck, I'd like to help answer them. Please just give me a call. Thanks, Jon Walker - General Sales Manager - 703-430-7700 x1037

February 01, 2022

It was a great transition and every one was super on handing me on my purchase will recommend More

by Shorty44234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Altunkaya
Feb 01, 2022 -

Shorty44234 responded

Great place to purchase a car

Feb 01, 2022 -

Shorty44234 responded

Salesman and financial manger awesome

Feb 02, 2022 -

Koons Sterling Ford responded

Congratulations on your purchase! It is gratifying to hear that our team took such great care of you throughout the process and we hope to work with you again at Koons Sterling Ford. Thank you and safe travels in your new car!

January 20, 2022

My service experience, as always, was excellent. I have bought 4 cars over the past 20 years and have always had exceptional service and experience. I have highly recommended this Koons Ford to friends an More

by janyouell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The mechanic who did the work was exceptional with his service, Joey Stickman, Linda Orosco, Michael Borosky
Jan 21, 2022 -

Koons Sterling Ford responded

We are so grateful for your years of business and your confidence in our team! Thank you for choosing Koons Sterling Ford and for recommending our work to others. Drive safely until we see you again!

December 31, 2021

Horrible experience in my 45 year buying history ..I’m disgusted, run don’t walk somewhere else More

by judysilver365
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hunter, Jason Robles
Jan 10, 2022 -

Koons Sterling Ford responded

I'm very sorry to see that we left the wrong impression. Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. Thank you. Jon Walker - General Sales Manager - 703-430-7700 x1037

November 28, 2021

Charging over MSRP for their vehicles, even pick up trucks. I would never buy anything from these crooks. More

by Vd1764
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Acevedo
Nov 30, 2021 -

Koons Sterling Ford responded

We strive to keep our pricing competitive and accessible for our guests and I am sorry to hear that we weren't able to come to a deal. I would be more than willing to speak with you directly about your cost concerns and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Jon Walker - General Sales Manager - 703-430-7700 x1037

November 22, 2021

This was one of the best buying experiences ever! Syed Hussain was quick and very helpful. Also, Alex the manager was helpful and made sure I was happy with the price. He also repaired the minor scratch More

by calebklee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Hussain
Nov 22, 2021 -

Koons Sterling Ford responded

We're so happy that you had your best buying experience ever! Thanks for giving our team a shoutout, and it's great that you left satisfied with the price. See you again next time here at Koons Sterling Ford!

November 09, 2021

Great experience and customer service all around. Syed did a great job on taking care of everything. More

by Thomas H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Hussain
Nov 11, 2021 -

Koons Sterling Ford responded

We're glad our team didn't let you down, Thomas! Thank you for the review and for taking a moment to reflect on your recent visit - we hope to see you again! - the Koons Sterling Ford team

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