Koons Sterling Ford

I reached out to other dealerships. Drew was the only person who went out of his way to help me out. He gave me several options and I was able to drive off in a new car that day. Drew was the only person who went out of his way to help me out. He gave me several options and I was able to drive off in a new car that day. More

Keon Hunter, the salesman with whom I worked, was extremely helpful, courteous, knoweldgeable and brought a frank honesty to this transaction that really strengthened my confidence that buy a Ford R extremely helpful, courteous, knoweldgeable and brought a frank honesty to this transaction that really strengthened my confidence that buy a Ford Ranger was the right choice. He is first rate More

My experience with service department was excellent. My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transf My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transferred from person to person. I would start over trying a different number selection and just as bad. When I could speak with someone no one could answer my question. Finally I got an “advisor” got answers and an appointment. More

Ordered a Bronco in November expecting a 6 month wait, but it came in the first week March to my surprise! Hamza did a great job getting it ready and provided a demo. Buying process including financing but it came in the first week March to my surprise! Hamza did a great job getting it ready and provided a demo. Buying process including financing was very smooth! More

Fast efficient service - Joey Stickman was very professional and extremely helpful - completed the service above and beyond my expectations professional and extremely helpful - completed the service above and beyond my expectations More

Koons Ford service department should have reception person to route people to service rep, so you done have to wonder which service rep is going to take care of you. person to route people to service rep, so you done have to wonder which service rep is going to take care of you. More

Dealership was extremely clean and sales staff was great. Complete process was hassle free and quick. Complete process was hassle free and quick. More

The service manager was on top of what service I needed and was proactive to get it done. No hassles, Exceeded expectations, and was proactive to get it done. No hassles, Exceeded expectations, More

Went in to look at a Mustang that my fiancé found online. We drove over an hour to see it. Rick was wonderful from the moment we walked in. As we were waiting for Adrian in finance, there was discussion abou We drove over an hour to see it. Rick was wonderful from the moment we walked in. As we were waiting for Adrian in finance, there was discussion about me looking at another Mustang but I also liked their Explorers. Well, due to their courtesy and care, we both drove out of there with our Mustang and Explorer. I had no intentions of trading in my 2014 Fusion with less than 42,000 miles but they were amazing in all aspects. I HIGHLY RECOMMEND THIS DEALERSHIP!!! There was no pressure in anything and they offer so many benefits in your purchase that if you leave disappointed, it’s your own fault!!! I didn’t have a warranty on my Fusion and worried about that for years, but now I do. Thank you all for being so kind!!! Great staff everywhere there! More

Took my vehicle if for a diagnostic appointment. I was immediately told that they were overbooked and that the couldn’t take a look at my vehicle for at least another day, maybe two. Once the diagno I was immediately told that they were overbooked and that the couldn’t take a look at my vehicle for at least another day, maybe two. Once the diagnostic was completed it needed some major work. Over the next few weeks while the work was being done the service advisor staff had extremely poor communication and would not follow up in a timely manner. Every time I called to talk to an advisor the phone would just ring until going to voicemail. If I left a voicemail I was lucky to get a phone call back that same day. More