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Koons Sterling Ford

Sterling, VA

4.2
721 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 721 reviews

April 21, 2025

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. More

by Natalya Joppy
Purchase Time
Recommend Dealer
No
Employees Worked With
MO
April 19, 2025

Salesperson was very helpful. He helped us program ford features and use of many options. More

by Rolnles
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Arostegui, Rick Altunkaya
Apr 21, 2025 -

Koons Sterling Ford responded

We are glad to hear that our team helped you get set up with your new vehicle. Thanks for choosing Koons Sterling Ford, and enjoy the Ford!

April 17, 2025

Sam helped trade my old car to new one. He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️ More

by Tek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Salguero
Apr 17, 2025 -

Koons Sterling Ford responded

We're delighted to hear that Sam and the team at Koons Sterling Ford made your car trade-in experience a positive one! Thank you for sharing your feedback, and enjoy your new vehicle!

April 09, 2025

Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opene More

by Anton Strootz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon Walker, Rick Altunkaya
Apr 09, 2025 -

Koons Sterling Ford responded

Anton, we're delighted to hear that Erkan and the Koons Sterling Ford team went above and beyond to ensure you got your dream Ford Escape! It's fantastic knowing they made the exchange process smooth for you. Thank you for recommending us!

February 06, 2025

Mobile service was great. Easy scheduled, serviced and done. Really surprised how nice and smooth proses was. More

by ivans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - mobile service departhment
Feb 06, 2025 -

Koons Sterling Ford responded

We're delighted to hear that our mobile service at Koons Sterling Ford exceeded your expectations! It's wonderful knowing the process was smooth and convenient for you. Thank you for sharing your experience with us!

January 24, 2025

Great service and good price. Terry Doyle, our Service Advisor, was terrific! Will recommend Koons to friends. More

by Fmjaggar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Doyle
Jan 24, 2025 -

Koons Sterling Ford responded

We're delighted to hear that Terry provided you with great service and a good price at Koons Sterling Ford! Thank you for recommending us, we truly appreciate your support.

January 20, 2025

Went in to get a new Mustang GT in black and they did not have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were s More

by oldsmobuble442
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Walker
Jan 20, 2025 -

Koons Sterling Ford responded

Thank you for your feedback. We will use this information to improve our processes moving forward.

January 10, 2025

Initiated the buying process online and Hector was my salesman. From the videos of the Bronco, through the test drive and final purchase; Hector was invaluable. Smooth transactions More

by phenols.twang03
Recommend Dealer
Yes
Employees Worked With
Hector Pineda
Jan 13, 2025 -

Koons Sterling Ford responded

We're delighted to hear that Hector made your online buying experience smooth and enjoyable at Koons Sterling Ford. Thank you for choosing us, and enjoy your new Bronco!

January 01, 2025

Eryk, our sales associate, was extremely helpful and his service was immaculate. Matt, the sales supervisor, was available to answer questions when needed. More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eryk Cruz
Jan 02, 2025 -

Koons Sterling Ford responded

Chris, we're delighted to hear that Eryk and Matt provided you with exceptional service at Koons Sterling Ford. Thank you for sharing your experience!

December 10, 2024

Really bad experience nice sales guy but the finance team and GM horrible. Wasted time is what you get dealing with this dealer. More

by Hello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shon Khan, Abe Yousef
Dec 11, 2024 -

Koons Sterling Ford responded

I'm sorry to hear about your experience with our team. We strive for efficient service, so it's disappointing to learn we fell short during your visit. If you're open to discussing this further, please reach out at your convenience. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com

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